Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,181 Reviews)
Rating breakdown 12,181 reviews
5 Stars
5,834
4 Stars
3,924
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Worst fridge ever!!!
on February 3, 2024
Posted by: Shelboston
[This review was collected as part of a promotion.] Worst fridge ever. We have had it replaced twice and all three have failed. It has been very frustrating. I wouldn’t recommend this fridge.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 6, 2024
Hello Shelboston,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 477693.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 477693.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nearly perfect!
on February 3, 2024
Posted by: Mjh24
[This review was collected as part of a promotion.] Was expecting to be underwhelmed because we were shifting to a smaller appliance, but it is a nice refrigerator in every respect and has plenty of space. The only frustration we found was that the interior shelves are not adjustable, so 1/2-gal of juice doesn't fit on the shelf (though it fits in the door).
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
It's OK
on February 4, 2024
Posted by: ALAB
from Florida
[This review was collected as part of a promotion.] I bought this refrigerator to replace an old Kenmore Elite that died. I had to get the 33" wide because of space limitions in my kitchen, but this refrig is much smaller in depth and heigth than the old one. Consequently, I have had to redjust my shopping habits, expecially for the freezer side . Pizzas don't fit unless I take them out of the box and turn them on end by the icemaker. Also, the compressor is very noisy when it runs: not good as we live in a small condo, and can hear it run while we are in the livingroom. It does a good job of making ice, keeping frozen food cold, and having enough shelves in the the refrig side to nearly accomodate my weekly groceries.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Poorly Designed Water dispenser.
on February 4, 2024
Posted by: GORBRE
[This review was collected as part of a promotion.] It's a good size for a couple, but not a family with kids.
The ice dispenser and water dispenser are two different openings. The ice dispenser sits behind the water dispenser and is of the typical design where you press a paddle and the ice falls out. You can get larger water bottles in there. The water dispenser is flush with the front of the fridge...it has a small 'tab' which is flush with the front of the fridge.
The tab is only a few inches high, so the lip of a cup can come into contact with the spout of the water dispenser and contaminant it. The water spout drips water.
The ice dispenser and water dispenser are two different openings. The ice dispenser sits behind the water dispenser and is of the typical design where you press a paddle and the ice falls out. You can get larger water bottles in there. The water dispenser is flush with the front of the fridge...it has a small 'tab' which is flush with the front of the fridge.
The tab is only a few inches high, so the lip of a cup can come into contact with the spout of the water dispenser and contaminant it. The water spout drips water.
Response from whirlpool.comBy CA SOCIAL CARE, February 5, 2024
Hello, GORBRE! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to send us an email at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID (277950456). Thank you! -Justine
Written by a customer while visiting whirlpool.com
Customer Rating
4
Happywithit
on February 5, 2024
Posted by: Kikid
[This review was collected as part of a promotion.] Ice machine is a bit noisy but otherwise I'm happy with it
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Great refrigerator, 1 minor inconvenience...
on February 5, 2024
Posted by: Working Sailor 1965
[This review was collected as part of a promotion.] Bought our refrigerator 1 month ago, everything works wonderful, with the exception of the ice maker/water dispenser. It works intermittently and then you need to get inside the freezer, move ice around and re-set it. As I said works wonderful, but it really is an inconvenience having this happen. I can tell when it happens as the front panel light on the door will not turn off after being used, when it happens. Looks great, love the color and fit for our home.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great features
on February 5, 2024
Posted by: Rick
[This review was collected as part of a promotion.] Looks good, it has the features we want. Plenty of room for our needs.
Written by a customer while visiting whirlpool.com
Customer Rating
2
Okay features
on February 5, 2024
Posted by: Shorty
from Cottage Grove, Minnesota
[This review was collected as part of a promotion.] bought it over a month ago. Do not care for the door finish. The water drops down the front when you get a glass of water.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 8, 2024
Hello Shorty,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 478720.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 478720.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com