Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,181 Reviews)
Rating breakdown 12,181 reviews
5 Stars
5,834
4 Stars
3,924
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
2
Only one that would fit
on January 30, 2024
Posted by: Willie
[This review was collected as part of a promotion.] Shelves are in a fixed position, no adjustment posable.
Most things like drink pitchers don't fit. Milk gallon jugs are a tight fit.
Most things like drink pitchers don't fit. Milk gallon jugs are a tight fit.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 2, 2024
Hello Willie,
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 475481.
We’re looking forward to hearing from you.
Marie Q
Thank you for your review. We regret to hear that your Refrigerator is not living up to your standards. If you have any questions or concerns with your Refrigerator please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference case # 475481.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
1
No comment
on January 30, 2024
Posted by: Pieceofjunk
[This review was collected as part of a promotion.] Just so you know, this is the Third refrigerator I have had - the first two were defective and not fixable - I will never buy another Whirlpool in the future - the newest replacement is starting to form moisture in the same place and I will probably be reporting this soon. What a bum deal this has been - you should be ashamed!!!
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 2, 2024
Hi Pieceofjunk,
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 475573.
We’re looking forward to hearing from you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. We actually have a handy Owner Center that can help troubleshoot your issue, taking you through a step-by-step solution. Visit https://producthelp.whirlpool.com/refrigeration and select your Refrigerator style to get started. If you need additional assistance, please reach out to us directly via Facebook https://www.facebook.com/whirlpoolusa/ or Instagram https://www.instagram.com/whirlpoolusa/. When responding please include your contact information and reference Case # 475573.
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Love the two door side by side design.
on January 30, 2024
Posted by: Spud357c
from Charlottetown, PEI
[This review was collected as part of a promotion.] A well-designed fridge, storage is well designed with lots of room for everyday items. The side by side freezer is more convenient than our old top freezer unit.
If you've never used one check them out am sure you won't regret it.
If you've never used one check them out am sure you won't regret it.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good refrigerator
on January 30, 2024
Posted by: Patti
from Franklinton, NC
[This review was collected as part of a promotion.] I bought this refrigerator when our last one died. I like it but has one downfall. It doesn’t have enough options to move shelves as they are preset/ made into the refrigerator itself. There is no way to gain or lose distance for my liking.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Great deal
on January 31, 2024
Posted by: Spetfarm
from Council Bluffs IA
[This review was collected as part of a promotion.] Refrigerator is great! Freezer side stays below zero all the time. Refrigerator side varies from 34 to 38, not a fan of that. Would prefer it stayed at a consistent temperature. Overall I like it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Okay Refrigerator
on January 31, 2024
Posted by: LarK
from Boise, Idaho
[This review was collected as part of a promotion.] Decent refrigerator. Replaced a similar side by side. Lost actual refrigerator space. Gained freezer space. Dislike the shelves are not adjustable meaning cannot store tall bottles on any of the main shelves. Must go in the door which can overweight the door and have it swing hard open. Hopefully the hinges hold up over time. We've gotten better at holding the door from swinging hard open. Getting ice is loud. Be careful of the coldness settings especially in the refrigerator side. Even at the middle setting we have frozen thereby wasting raw eggs. Unit looks nice. Like the filtered water. Manuals weren't specifically for this refer. Icemaker different than pictures and directions.
Written by a customer while visiting whirlpool.com
Customer Rating
5
Shelves, door storage, lighting,great
on January 31, 2024
Posted by: Bob on
from New Westminster BC
[This review was collected as part of a promotion.] After getting I was a little disappointed! I thought it was going to be to small! But later was really happy, it had a lot more room than I thought, shelves were deeper and really well designed! The lighting is fantastic, the ice and water exceptional, overall delighted!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good appliance
on January 31, 2024
Posted by: mamaK
from Illinois
[This review was collected as part of a promotion.] The only problem I have with this is there is not an owners manual. I know there are features that I can't find.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com