Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,181 Reviews)
Rating breakdown 12,181 reviews
5 Stars
5,834
4 Stars
3,924
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
5
Great for small space
on January 29, 2024
Posted by: Tracie
from Stanley NC
[This review was collected as part of a promotion.] So far I haven’t had any issues with this refrigerator. It’s a good size for 2 people. The finish is nice and the water and ice are a plus. It fits perfectly in our small kitchen.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Too small!
on January 29, 2024
Posted by: Roma
from Johnstown PA
[This review was collected as part of a promotion.] I bought this refrigerator a few weeks ago. I am disappointed in the amount of space compared to my previous one. First of all my previous refrigerator was counter depth and Whirlpool didn't have the size I needed in counter depth! (Which is another reason it is smaller in size) The vegetable and fruit bins are really small as well. And there should be an option for the “can” rack on the door! I do not purchase canned products so that is wasted space! Overall, I haven’t used it long enough to really rate its efficiency. Please try to give the consumer more options, not everyone can fit a 36” wide refrigerator in their kitchen.
No, I would not recommend this to a friend.
Written by a customer while visiting whirlpool.com
Customer Rating
5
excelente equipo
on January 29, 2024
Posted by: PECO
from Florida, Puerto Rico
[This review was collected as part of a promotion.] estoy muy contento por esta compra, me gusta. lo recomendaria, exepcional
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
poor quality
on January 29, 2024
Posted by: mkd1
[This review was collected as part of a promotion.] Freezes some items, others are not cold enough, very poor product for many reasons, this being one of them
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 1, 2024
Thank you for sharing your insights with us, poor. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 475106.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
5
Nice Refrigerator
on January 29, 2024
Posted by: Angela
[This review was collected as part of a promotion.] The Refrigerator side is big, plenty of room and I absolutely love that; however i feel the freezer side has a lot less space and the ice maker takes up too much room and no room on the door for storage.
Written by a customer while visiting whirlpool.com
Customer Rating
1
Defective
on January 29, 2024
Posted by: Dianna
from Ohio
[This review was collected as part of a promotion.] The refrigerator had a misaligned door and was returned. A new refrigerator is on the way.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 30, 2024
We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
3
Adjustable shelves would be nice.
on January 29, 2024
Posted by: 3lks
[This review was collected as part of a promotion.] Adjustable shelves would be nice. Had to loose a full shelf to allow room for tall bottles. I do like the 66" tall that fits under my cabinet.
Written by a customer while visiting whirlpool.com
Customer Rating
5
on January 30, 2024
Posted by: jiml
[This review was collected as part of a promotion.] I bought the unit two weeks ago. Very reasonably priced, right size for us, happy so far. It was at first a bit confusing as to how the ice maker shut off but found a video that explained. Alls good so far.
I will add that the dispensing of water and ice needs to be done in a careful manner as water and ice splatters onto the floor.
I will add that the dispensing of water and ice needs to be done in a careful manner as water and ice splatters onto the floor.
Written by a customer while visiting whirlpool.com