Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,182 Reviews)
Rating breakdown 12,182 reviews
5 Stars
5,834
4 Stars
3,925
3 Stars
1,631
2 Stars
373
1 Star
419
83%of customers recommend this product.
(
8,241 out of
9,897)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
4
Nice fridge, but……
on January 15, 2024
Posted by: Bigbear
from Utah
[This review was collected as part of a promotion.] This is a very nice fridge, but I am disappointed with the owners manual. It is intended to cover many models I suppose, because it lacks information on mine. For example, it refers to front leveling legs which my model doesn’t have, so I ended up putting shims under the front to keep the fridge from rolling when you open the doors. It also only has an 18” water line, so an extension line is required to hook it up. The lower panel is a joke to try to remove and get the screws back in. What happened to the snap on and off panel? Lastly, the ice maker is very loud when the ice cubes drop in the tray. I plan to put sound deadening material on it. So, the fridge works good and looks good, but a homeowner shouldn’t have to deal with these things.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Freezing issues
on January 15, 2024
Posted by: Randy
[This review was collected as part of a promotion.] Bought a few months ago and can't get it to stop freezing items in the refrigerator. Have turned both freezer and refrigerator side to highest possible temp, made sure vent is not blocked but nothing has worked. Suggestions would be appreciated..
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 19, 2024
Thank you for sharing your insights with us, Randy. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information and reference Case # 467288.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com
Customer Rating
4
Nice fridge
on January 16, 2024
Posted by: Ljr35
from Weatern PA
[This review was collected as part of a promotion.] Nice fridge with excellent balance between looks and functionality.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
1
Cheaply made and poor design
on January 17, 2024
Posted by: Iwantmymoneyback23
from Ct
[This review was collected as part of a promotion.] Finish is awful and is anything but fingerprint proof. Water drips on floor and on refrigerator, even after holding a cup under for several minutes. Door slams open quickly and I’m afraid will eventually come off by itself. Doesn’t come with leveling kit so whole fridge easily moves when opening door unless enough weight inside. Drawers inside feel cheaply made. The only reason I bought this was because it was top rated from so many “great reviews”. Upon closer inspection of all these great reviews, almost none were purchase verified, unlike all the bad ones. Wish I noticed that before purchase. I feel like I was conned into buying junk. Whirlpool is not nearly the quality it used to be
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, January 22, 2024
Thank you for sharing your insights with us, Iwantmymoneyback23. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 468662.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
5
Can't Beat It For The Price
on January 17, 2024
Posted by: Shane C.
from Spanaway, WA
[This review was collected as part of a promotion.] More affordable than most, and still has water and ice access from the door PLUS works great, and it's quiet. Highly recommend for anyone who is looking for performance over features. The fingerprint (resistant, not proof) is pretty easy to clean.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
love ice door
on January 17, 2024
Posted by: dockdog
[This review was collected as part of a promotion.] I purchased tis about three week ago and I am happy about my purchase.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Pleased for the price
on January 17, 2024
Posted by: Sj84
from Florida
[This review was collected as part of a promotion.] Love the refrigerated side. Plenty of space for all my needs. Love the ice maker and dispenser. The water dispenser in the door does have a slight "after drip" when used. The freezer side is kind of small so definitely not ideal for family style shopping. Other than that; I kind of love it!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
Very Spacious for Kitchenette
on January 18, 2024
Posted by: Psalm91
[This review was collected as part of a promotion.] We needed a medium sized fridge for our new lower level kitchenette! This is a great fit and very spacious as a secondary refrigerator and freezer!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com