Customer reviews from whirlpool.com
Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Average customer rating
4.2
(12,186 Reviews)
Rating breakdown 12,186 reviews
5 Stars
5,836
4 Stars
3,925
3 Stars
1,632
2 Stars
373
1 Star
420
83%of customers recommend this product.
(
8,242 out of
9,899)
Customer Reviews for Whirlpool - 21.4 Cu. Ft. Side-by-Side Refrigerator - Black
Customer Rating
1
Looks nice, but not user friendly
on December 12, 2023
Posted by: Luanne Schroeck
[This review was collected as part of a promotion.] I'm so disappointed I want to cry. It's the only one we
Could find to fit our space. So sad the shelves are
Fixed, seems very small.
Could find to fit our space. So sad the shelves are
Fixed, seems very small.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 14, 2023
Hello . We are constantly working to improve our appliances and our service, and it is only through feedback from customers like you that we are able to do so. We have documented all of the concerns you have mentioned, for review by our managers and engineers. Our managers and engineers do regularly review our files, to look for areas in which we can improve our products. We know that can be disheartening; especially when you have just purchased a new and you have high expectations for it. We’re sorry that we are not meeting/delivering these expectations.
Written by a customer while visiting whirlpool.com
Customer Rating
2
on December 12, 2023
Posted by: Vick
[This review was collected as part of a promotion.] I bought this model about a month ago and have had trouble with the doors. The side-by-side refrigerator door swings open too far. Not sure if it needs to be adjusted.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 15, 2023
Thank you for sharing your insights with us, Vick. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 448307.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
I love the exterior door ice and water dispenser
on December 13, 2023
Posted by: Jean82
[This review was collected as part of a promotion.] I bought this a month ago when we remodeled our kitchen. It is huge. I love the adjustable door shelves, and the super bright light inside. The only draw backs are the regular shelves do not adjust and they do not reach the back so small items can fall behind. I think it will be easy enough to get used to tho.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 13, 2023
Posted by: Range
[This review was collected as part of a promotion.] Works great! WE purchased this ans several other products from Whirlpool from Lowes... Very pleased with all.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
5
on December 14, 2023
Posted by: Cold12
[This review was collected as part of a promotion.] Great value good quality really cold love ice maker
Written by a customer while visiting whirlpool.com
Customer Rating
5
Good Value
on December 14, 2023
Posted by: SMM540
from California
[This review was collected as part of a promotion.] I’ve has my refrigerator for a little over a month. It is all that I expected.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
2
Not happy
on December 15, 2023
Posted by: None
[This review was collected as part of a promotion.] It has made a humming noise off and on since it was brand new
Response from whirlpool.comBy Whirlpool Team, Consumer Care, December 15, 2023
Thank you for sharing your insights with us, None. It's hard for us to hear that you had a negative experience, as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram https://www.instagram.com/whirlpoolusa/ , so we can look into this matter further for you. When responding please include your contact information and reference Case # 449628.
We’re looking forward to hearing from you.
Marcos O
We’re looking forward to hearing from you.
Marcos O
Written by a customer while visiting whirlpool.com
Customer Rating
4
on December 15, 2023
Posted by: Stephanie
from Indiana
[This review was collected as part of a promotion.] Overall I've been very happy with my new fridge. The top shelf only fits small pitchers, so anything bigger has to go in the door. But everything else is great!
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com