Customer reviews from frigidaire.com
Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
3.9
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
135
4 Stars
45
3 Stars
19
2 Stars
7
1 Star
45
84%of customers recommend this product.
(
82 out of
98)
Customer Reviews for Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Constantly Breaks
on February 17, 2021
Posted by: Aggie13
Very disappointed this microwave has broken twice. Had the whole main control panel replaced under a year ago and it broke again. This is the same issue other people are having and I hope Frigidaire owns up to this defect. It is very disappointing that the breaker has no blown twice on the main control board. Please help fix this issue.
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, February 22, 2021
Hello, Aggie13.
This is really heartbreaking to see you are unhappy with your microwave. We would love to work with you on this matter. Please check your email for further communication. Or come chat with our live agents here Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
This is really heartbreaking to see you are unhappy with your microwave. We would love to work with you on this matter. Please check your email for further communication. Or come chat with our live agents here Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
3
Low Fan is the same as High Fan
on May 20, 2021
Posted by: kittyhan
[This review was collected as part of a promotion.] There should be a noticeable difference between high and low settings. I live in a new construction neighborhood and there are a few others with this same model and problem who will also be calling for service.
Written by a customer while visiting frigidaire.com
Customer Rating
2
Fan blows the same on High and Low
on May 20, 2021
Posted by: Carolyn H
There should be a distinct difference between high and low. Both sound exactly the same: LOUD.
(click to see the video)
Response from frigidaire.comBy R'Shaye, Online Outreach Specialist, May 21, 2021
Hi, Carrie H.
Thank you for providing us with your feedback. We understand your concerns regarding the noise levels of your fan and we want nothing more than to help get to the bottom of this concern. Please check your email for further assistance. Or feel free to chat with our live chat agents for immediate assistance Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Thank you for providing us with your feedback. We understand your concerns regarding the noise levels of your fan and we want nothing more than to help get to the bottom of this concern. Please check your email for further assistance. Or feel free to chat with our live chat agents for immediate assistance Mon-Fri, 8:30 am - 8 pm EST.
-R'Shaye
Written by a customer while visiting frigidaire.com
Customer Rating
1
It's a shame
on August 30, 2021
Posted by: Millanhouse
We bought this microwave in July 2019 along with the matching refrigerator, stove and dishwasher from BrandsMart for our new home. About two weeks ago we were getting dinner ready and saw a big flash come out from the microwave and it completely died. We have placed the door fused and the thermostat fuse but nothing. In order to get anyone to repair it, we must pay an arm and a leg and is not even guaranteed that it will work properly. After reading so many reviews of people with the same issues, I guess the only option left is to buy another microwave but not a Frigidaire one. It makes me sad because it won't match our other appliances, but we have no other choice. Hopefully Frigidaire address this issue with this model so other people are not disappointed and let down like we have.
Response from frigidaire.comBy Bianca, Online Outreach Specialist , September 1, 2021
Hi, Millanhouse! We are sorry to hear you are having issues with your microwave, We would love to look further into your concerns to see how we can help. We have sent you an email to gather more details, please reply at your earliest convenience. -Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Tripped breaker!
on September 9, 2021
Posted by: Anacalina82
We bought our home and had our appliances upgraded to the Frigidaire Gallery over range series. Well 2 years later, our microwave will not work. From what I can see this is the norm on this specific series and now I am upset because I paid extra for this. Stay clear! Because now Im having to repair or replace when times are tough! How can a company now give anything resolutions to these lemons! Clearly this is a common issue! Make it right!
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , September 13, 2021
Hello, Anacalina82! Thank you for your review. We are sorry to hear that your microwave is no longer working properly. In researching, we see where you have called in for further assistance. We are here should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Nice microwave.
on November 6, 2018
Posted by: Dean B
from Troy, NY
[This review was collected as part of a promotion.] We bought this a couple of months ago. It works great, although the door is somewhat difficult to close--the latch seems stiff. Also, we miss not having a light for our cooktop stove--this microwave doesn't have one.
I would recommend this to a friend!
Response from frigidaire.comBy Online Outreach Specialist, December 7, 2018
Thank you for sharing your feedback, Dean B. We would like to gain a little bit of insight to assist with your concerns. Please take a moment to contact us directly at 1-888-203-1389; Monday through Friday from 8am to 8pm EST to discuss further. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
4
Need to wire board
on January 5, 2021
Posted by: Suchahassle
Came with the house, but kept kicking breaker. Simple fix just replaced the door switches, but now I can't find any correct videos or pictures to connect all of the wires back right. This must be some special model the put in houses. It would be ok if I just had the right diagram to put all the connections back correctly :-(
Written by a customer while visiting frigidaire.com
Customer Rating
3
Low power.
on April 18, 2018
Posted by: Bill tr4
from Northport, NY
[This review was collected as part of a promotion.] This microwave took about 30% longer to cook something on high power then my previous microwave however it was very quiet. I thought something might be wrong with it so we returned it. We chose the gallery series because of it ascetic appeal so after returning it we bought a Frigidaire fgmv176ntf. I am very happy with the performance of the fgmv176ntf. It is however much noisier then the 155ctf.
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com