Customer reviews from frigidaire.com
Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
3.9
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
135
4 Stars
45
3 Stars
19
2 Stars
7
1 Star
45
84%of customers recommend this product.
(
82 out of
98)
Customer Reviews for Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Pathetic - would have given a lower rating if possible
on May 31, 2021
Posted by: UserFromMinnesota
This microwave was provided to us as a part of the house. Looks great. Performs well when it works. It broke down three times under warranty - each time losing either the fuse or the switch tripping up the breaker. Just out of warranty, it broke down again for good. The service repair man who came over during warranty period mentioned that the change in design of the door was impacting impacting quality as he was seeing the same problem in a large number of service calls. I agree - most of the folks in my neighborhood with the same model have replaced this due to issues. I am now searching and hope Frigidaire trashes such unreliable models.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 4, 2021
Thanks for reaching out to us! We're not happy to learn that you are experiencing issues with your microwave. We’d love to learn more and see how best to resolve your concerns. When you have a moment, join us on live chat here or call us at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. We’re on your side, and ready to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Breaker tripping!!!!
on March 17, 2021
Posted by: MadKYMomma
We bought our microwave/convection over on 4/11/19. Less than 2 years later it began tripping the breaker randomly and now anytime we plug it in. This is way too expensive to only last less than 2 years.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, March 23, 2021
Hello, MadKYMomma!
Thank you for your feedback. It's unfortunate to hear that the microwave is tripping the breaker. We would like to gather more information about the issues that you're experiencing. Please send us an email to Socialcare@Frigidaire.com, at your earliest convenience. -Katrina
Thank you for your feedback. It's unfortunate to hear that the microwave is tripping the breaker. We would like to gather more information about the issues that you're experiencing. Please send us an email to Socialcare@Frigidaire.com, at your earliest convenience. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Electrical Problem
on August 21, 2021
Posted by: Bob2722
We upgraded our appliances when we purchased our newly built home in August of 2018. Now, just 3 years later, the microwave causes the breaker to trip. We plugged it in a different circuit, and the same issue is happening. In reading reviews here, it seems to be a common issue with this Microwave. I'd like to get Frigidaire to match everything else, but will be avoiding this model, as I need it to last longer than 3 years.
Response from frigidaire.comBy Ciara, Online Outreach Specialist , August 24, 2021
Bob2722, we apologize for any matters you have experienced with your microwave.
Please know we make every effort to ensure our consumers have the best experience with their purchase and we would like to gain a little more insight from you, to see how we can help
At your convenience, please connect with us via live chat or connect with us by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST, and we’ll dive right in.
We look forward to hearing from you!
Best Regards,
Ciara
Please know we make every effort to ensure our consumers have the best experience with their purchase and we would like to gain a little more insight from you, to see how we can help
At your convenience, please connect with us via live chat or connect with us by phone at 1-877-435-3287 Monday-Friday 8:30 am-8 pm EST, and we’ll dive right in.
We look forward to hearing from you!
Best Regards,
Ciara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Great features but...
on March 31, 2021
Posted by: Bobhodg
[This review was collected as part of a promotion.] Great features and works great until, as you have seen about 2 years in I can’t even plug it in...sparks fly and trips dedicated 20amp breaker immediately
Response from frigidaire.comBy Briana Jackson, Online Outreach Specialist , April 8, 2021
Hello, Bobhodg! Thank you for your review. We are pleased to know that you are enjoying the features of your microwave. We are sorry to hear that this has happened. We would like to learn more regarding your concerns. We have sent you an email for additional information to see how we can better assist. We look forward to connecting with you. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
Gallery Convection Microwave
on August 11, 2021
Posted by: Craftmom
Bought this Gallery Convection Microwave in February of 2019 along with the matching refrigerator, dishwasher, and range. I opened the door on the microwave and it flashed and stopped working. Had a repairman look at it and he replaced a fuse which again blew when you opened the door. It is truly an electrical problem with this microwave and we were told it wasn’t worth fixing. After reading the reviews on this I believe Frigidaire has a problem with this model they are not addressing. The repairman also said the ground wire was very close to the fuse and it’s possible it touched and shorted everything out.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, August 12, 2021
Thank you for sharing your recent experience with your microwave, Craftmom. For us, it’s essential to hear how our products are performing. We'd like to learn more and see if we have a few options on our end that could help. Please be on the lookout for an email from us. -Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Trips Breaker - So Disappointed
on June 13, 2021
Posted by: Marge100
We bought this microwave in April 2019 along with the matching refrigerator, stove and dishwasher. Beautiful to look at but the microwave keeps kicking the breaker and now it will not even come back on. We replaced the fuse but it still kicks any breaker we plug it in to. We can't get anyone to repair it unless we pay an arm and a leg for someone to come look at it. Don't know what else to do except buy another one but not a Frigidaire. Sad, it won't match our other appliances.
Response from frigidaire.comBy Corletta , Outreach Social Specialist, June 16, 2021
Hi Marge100, Thank you for making us aware of your recent experience. I regret to hear that your microwave is not performing as expected. That’s generally not the norm, and it’s definitely not what we want for you! We’d love to learn more and see how best to resolve your concerns. Please be on the lookout for an email from us. We’re here to listen, and to help! ~Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Dead at 2.5 years
on November 16, 2020
Posted by: Joe 221
[This review was collected as part of a promotion.] We purchased this unit to match our GALLERY REFRIGERATOR. Our previous microwave lasted 22 years with no problems. The only reason to replace it was to update our kitchen. This NEW Frigidaire microwave blows the circuit breaker every time we try to use it. Other owners are having the same problem.
We are very upset with this product!
We are very upset with this product!
Response from frigidaire.comBy Bianca, Online Outreach Specialist, November 20, 2020
Hello, Joe 221!
Sorry to hear you are having issues with the microwave. We would love to see if there are any options available to assist with this matter. When you have a moment, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F. 8:30 am-8:00 pm EST.
-Bianca
Sorry to hear you are having issues with the microwave. We would love to see if there are any options available to assist with this matter. When you have a moment, please join us on a live chat on Frigidaire.com or call us at 800-374-4432 M-F. 8:30 am-8:00 pm EST.
-Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
3
nice but ...
on May 2, 2018
Posted by: no baking for me
[This review was collected as part of a promotion.] just got it and the control panel looks scratched already and i used it twice and didn't even clean it yet
No, I would not recommend this to a friend.
Written by a customer while visiting frigidaire.com