Customer reviews from frigidaire.com
Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
3.9
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
135
4 Stars
45
3 Stars
19
2 Stars
7
1 Star
45
84%of customers recommend this product.
(
82 out of
98)
Customer Reviews for Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
terrible microwave
on April 6, 2020
Posted by: jbjanak
This microwave must be a lemon. have had it worked on twice and no will have service call for third time. Had to replace door switches and then had fuse blow. The service man repair fuse and less than two weeks it blew fuse again. Not real happy had a GE at old house used it for 12 years and was still working when we left. Had this microwave for 15 months and three service calls. Not good
Response from frigidaire.comBy Briana, Online Outreach Specialist, April 8, 2020
Hello, Jbjanak. Thank you for your review. We are sorry to hear that you haven't had a pleasant experience with your microwave. We make every effort to manufacture quality products and your concerns have not gone unnoticed. Our design and engineer teams are constantly monitoring out brand pages for feedback such as yours for future reference. Should you need further assistance, please feel free to chat with us online or contact us via phone at 800-374-4432 M-F, 8:30 am- 8:00 pm EST. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
4
Good product
on April 15, 2020
Posted by: Foxxyaka
[This review was collected as part of a promotion.] The only negative is how loud the the timer sound is and it keeps beeping until you open the door or press stop.
Written by a customer while visiting frigidaire.com
Customer Rating
4
Great microwave and convection
on April 19, 2020
Posted by: SunnyQ
[This review was collected as part of a promotion.] Love that this can be used either way- microwave or convection oven!
Written by a customer while visiting frigidaire.com
Customer Rating
1
Bad Product
on September 22, 2020
Posted by: K House
I bought this product two years ago, it tripping the breaker box/fuse, and it doesn't work. I had saved up for some years to purchase a brand new microwave. It is not worth it!
Response from frigidaire.comBy Online Outreach Specialist, October 20, 2020
Hey, K House! Thanks for sharing your experience. We're sorry to hear that your refrigerator hasn't performed as expected. We'd like to help and review your unit's service calls. At your convenience, please take a moment to send us an email to socialcare@frigidaire.com, along with your microwave's model & serial number, address, telephone number, email address, and date of purchase. Kindly, Courtney
Written by a customer while visiting frigidaire.com
Customer Rating
1
Beep BEep BEEp BEEP....
on December 30, 2020
Posted by: Msjdj
This microwave has the most annoying beeping sound ever! And it is relentless with no timer it will just continue to beep and beep and beep.
I see why the dealer did not want me to plug it in to try it before I bought it
I see why the dealer did not want me to plug it in to try it before I bought it
Response from frigidaire.comBy Hailea, Online Outreach Specialist, January 6, 2021
Hello, Msjdj. We’re so sorry to hear the cycle end alarm has led to some frustrations! No worries, the alarm can be ended by pressing the STOP key or by opening the door (only open the door if the cycle has been completed). I hope this helps! If you ever need anything, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
2 years old and pops breakers
on January 10, 2021
Posted by: Fool_Monty
[This review was collected as part of a promotion.] FMGV155CTF built in May 2018 pops breakers and blew the power fuse. With all off the feedback I have been reading with this same problem, this product should be recalled and/or replaced!
Response from frigidaire.comBy Corletta , Outreach Social Specialist , January 12, 2021
Hi Fool_Monty! Thanks for taking the time to reach out to us. We’d love to learn more and see how best to resolve your concerns. Please join us on a live chat on Frigidaire.com M-F, 8:30 am- 8:00 pm EST. We’re here to listen, and to help! ~ Corletta
Written by a customer while visiting frigidaire.com
Customer Rating
1
Not reliable
on February 13, 2021
Posted by: acliff125
We purchased this microwave a little over 2 years ago. Paid extra because I liked the idea of the convection oven feature. A month or so ago the microwave started causing the breaker to trip (it is on a dedicated breaker). This started happening more and more frequently and it now to the point where the microwave stopped working. From reading other reviews, sounds like its an issue with the switches on the door and is a defect that Frigidaire isn't acknowledging. Unless you enjoy taking apart your microwave or replacing every two years, steer clear.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, February 22, 2021
Hello, acliff125!
Thank you for sharing your experience. We're sorry to hear that you're microwave is no longer working. We would like to see what options we may have to assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Thank you for sharing your experience. We're sorry to hear that you're microwave is no longer working. We would like to see what options we may have to assist. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
Break down, break down,break downs!!
on February 15, 2021
Posted by: FeelingSoDisappointed
As many other people on this reviews page I also have had the exact same issues of fuses blowing and breaker tripping( on a dedicated breaker) after only owning this microwave 2 years! Soo disappointing as it does have great features but it is NOT RELIABLE! I wish companies would stop using cheap parts on there overpriced products with no acknowledgment or support following repeated break downs!
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, February 22, 2021
Hi, Valued Consumer!
Thank you for your feedback. We're sorry to hear of the issues with the microwave tripping the breaker. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Thank you for your feedback. We're sorry to hear of the issues with the microwave tripping the breaker. This is not what we would want for you, and we would like to help. Please be on the lookout for an email from us. We're looking forward to working together! -Katrina
Written by a customer while visiting frigidaire.com