Customer reviews from frigidaire.com
Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Average customer rating
3.9
(251 Reviews)
Rating breakdown 251 reviews
5 Stars
135
4 Stars
45
3 Stars
19
2 Stars
7
1 Star
45
84%of customers recommend this product.
(
82 out of
98)
Customer Reviews for Frigidaire - Gallery 1.5 Cu. Ft. Convection Over-the-Range Microwave with Sensor Cooking - Stainless steel
Customer Rating
1
Two years old and stopped working
on July 3, 2020
Posted by: Crying Brian
[This review was collected as part of a promotion.] Can’t figure out why it quit working, outlet is fine but microwave completely quit working.
Response from frigidaire.comBy Bianca, Online Outreach Specialist, July 16, 2020
Hello, Crying Brian!
I’m not pleased to learn you are having issues with your microwave. To better assist you, we need more information about your experience. Be on the lookout for an email from us shortly.
Bianca
I’m not pleased to learn you are having issues with your microwave. To better assist you, we need more information about your experience. Be on the lookout for an email from us shortly.
Bianca
Written by a customer while visiting frigidaire.com
Customer Rating
1
Electrical problems with a new microwave
on November 20, 2020
Posted by: Basava
I bought a home ten months ago that had a new Frigidaire Gallery 1.5 Cu. Ft. Over-The-Range microwave along with the oven. It worked fine until now, but not anymore because it trips the fuse every time I try to use it. I suspect the microwave is not under warranty, but a microwave that goes bad in around one year usage does not speak well for the brand quality. What could be the problem and what are my options? thank you.
Response from frigidaire.comBy Kiara, Online Outreach Specialist, November 24, 2020
Oh no! This is certainly not the experience we want you to have with your brand-new microwave! We’re committed to getting your unit back to working order. We will do everything we can to ensure it’s resolved quickly. At your convenience, please take a moment to chat with us at Frigidaire.com or call us at 877-435-3287. Our Customer Care and Live Chat teams are available Monday through Friday from 8:30 am-8 pm EST. Kindly, Kiara
Written by a customer while visiting frigidaire.com
Customer Rating
1
Broken in few months
on November 30, 2020
Posted by: Nirmal
We purchased it in march 2018 and it was broken in January 2019. We just keep repairing git since then. it remains broken most of the time now. we wasted our money on this poor appliance.
Response from frigidaire.comBy Katrina, Outline Outreach Specialist, December 3, 2020
Hi, Nirmal!
Thank you for providing your feedback. It's unfortunate you're experiencing these issues with your microwave. We would like to see what options we have to assist. Please be on the lookout for an email from us. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Thank you for providing your feedback. It's unfortunate you're experiencing these issues with your microwave. We would like to see what options we have to assist. Please be on the lookout for an email from us. Should you need additional assistance, we're here to help. Feel free to chat with us online at Frigidaire.com or via phone at 800-374-4432 Mon-Fri 8:30am – 8:00pm EST. -Katrina
Written by a customer while visiting frigidaire.com
Customer Rating
1
garbage. All that money for garbage
on February 27, 2021
Posted by: walla4
Garbage . Trips breaker after 1 year. Will never buy frigidaire products again. My cheap microwave lasted 7 years.
Response from frigidaire.comBy Derrick, Online Outreach Specialist, March 2, 2021
Hello, walla4. Thank you for your feedback. We’re sorry to learn your microwave didn’t perform as expected. We’d like to learn more about your service experience. We have reached out via email to gather some additional info. We appreciate the opportunity to make this right. -Derrick
Written by a customer while visiting frigidaire.com
Customer Rating
1
flips breaker will not work
on May 7, 2021
Posted by: steph68
This was a purchase that I loved very expensive purchase. Has a major problem flips the breaker and I see many others are having this issue. I'm glad it didn't burn my house down but it is a possibility.
Response from frigidaire.comBy Hailea, Online Outreach Specialist, May 10, 2021
Thank you so much for letting us know about the trouble you’ve had with the microwave, and this certainly isn’t the experience we’d want you have. To start – if you have any concerns for you or your home’s safety, please disconnect the appliance and discontinue all use until the microwave has been repaired. Next – double check that the microwave is plugged into a non-FGCI circuit and that no other appliances are plugged into the outlet. If the breaker trips again when the microwave is cooking, don’t hesitate to join us via Live Chat on our website or through our Customer Support line at 1-800-374-4432 Monday through Friday between 8:30 am until 8:00 pm EST. We’ll be happy to help! – Hailea
Written by a customer while visiting frigidaire.com
Customer Rating
1
Poor quality parts
on October 1, 2018
Posted by: Steve84557
from North Carolina
Microwave door switch broke 7 months into owning the product and 2+ months later they still don't have the parts to fix it. Door strike also shows significant wear after less than a year of use due to cheaply made parts.
No, I would not recommend this to a friend.
Response from frigidaire.comBy Briana, Online Outreach Specialist , October 2, 2018
Thanks for your feedback, Steve84557! We are truly sorry for the experience that you have had with your microwave. After reviewing your account, I see that you have been provided a resolution to this matter. Should you need any further assistance, please contact us directly. ~Briana
Written by a customer while visiting frigidaire.com
Customer Rating
1
So disappointing! Would be a zero.
on April 26, 2020
Posted by: Geann
We purchased the Frigidaire professional suite of appliances when we built our home three years ago. When the microwave was installed, the door did not line up, but the service person said the factory assured him it was okay. Right after the warranty had expired, the microwave started blowing a fuse every time it was turned on. The appliance company was nice enough to pay for repairs. Within another year, same thing. The company would no longer pay for repairs. We called the same repair company, and a service person came out to our home. After investigating, he said it would cost more more to have it fixed than it was worth. He then advised us to never buy Frigidaire again. We agree. So disappointing.
Response from frigidaire.comBy Anna P. , Online Outreach Specialist, April 30, 2020
Hello Geann.
We are terribly sorry to learn that your experience has not been a positive one. This is certainly not the impression we were aiming to make. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindly, Anna
We are terribly sorry to learn that your experience has not been a positive one. This is certainly not the impression we were aiming to make. One of our highest goals is customer satisfaction and your feedback will help us understand our strengths and identify areas for growth.
If you would to speak about these matters with us directly, please give our customer service team a call at 1- 800-374-4432 Mon - Fri, 8:30am - 8pm (EST) or via Live Chat at Frigidaire.com.
Kindly, Anna
Written by a customer while visiting frigidaire.com
Customer Rating
1
Failed twice in 13 months
on May 3, 2020
Posted by: acarwile
This model was installed in a new home. Liked it, but after 4 months it stopped working. Fixed under warranty by service call and install of a new internal part. Now it has failed again, 13 months after initial install. That's past the builder's warranty of 12 months. Disappointing.
Response from frigidaire.comBy Keyanna A. , Online Outreach Specialist , May 6, 2020
Hey there, acarwile! Thank you for taking the time to provide us with your feedback. We are saddened to learn that you have had to deal with these circumstances. We would love to learn more and see how we can help. Please be on the lookout for an email from us. ~Keyanna
Written by a customer while visiting frigidaire.com