Customer reviews from ecovacs.com
ECOVACS Robotics - DEEBOT Slim2 App-Controlled Self-Charging Robot Vacuum - Gray/White
Average customer rating
4
(103 Reviews)
Rating breakdown 103 reviews
5 Stars
53
4 Stars
20
3 Stars
12
2 Stars
8
1 Star
10
75%of customers recommend this product.
(
72 out of
96)
Customer Reviews for ECOVACS Robotics - DEEBOT Slim2 App-Controlled Self-Charging Robot Vacuum - Gray/White
Posted by: Slotqueen45
from Florence,Ky
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] So easy to use, just turn on and my cleaning is done ,while I do something else.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Shirlrn2351
from Springville, TN
Gender:Female
Verified Purchase:Yes
I bought this about a month ago on Morning Deals, and what I saw on the show is not what I received. .It does pick up dust, etc,, but basically just goes in circles, and even in " wall " mode, just keeps bumping into the walls, and gets turned around... I also had a hard time downloading the app, and still not working right....I am very disappointed. My 2 little dogs like it, they follow it around, ....
No, I would not recommend this to a friend.
Written by a customer while visiting ecovacs.com
Posted by: ACordova50
from Colorado
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought two, one for myself and for my Daughter . We use them on a daily.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Customer Rating
1
Does not hold a charge
on May 22, 2019
Posted by: Coreycorey
from Minneapolis
Gender:Male
We use our vacuum once a week, it stays on the charger all week and when we go to use it - no battery charge. Have to disconnect and reconnect the home unit, charge for 3 hours, then use right away. If you wait too long to use, charge is lost. Waste of money. It’s faster to just use the regular vacuum and be done with the chore.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, June 4, 2019
Hello,
We're sorry to hear the DEEBOT is causing some trouble. We'll be happy to help locate the source of the charging issue and can be reached at customerservice@ecovacs.com attention Steve to assist.
Best,
Ecovacs Customer Care
We're sorry to hear the DEEBOT is causing some trouble. We'll be happy to help locate the source of the charging issue and can be reached at customerservice@ecovacs.com attention Steve to assist.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com
Posted by: Carolhulk1452
from Danbury ct
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this about 3 weeks ago and the reason I love it is that it's fits under my couches which is are only 3 inches high I have two cats and it removes their hair, so I don't have to keep moving my couches.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: MSgirl39120
from Natchez, MS
Gender:Female
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased not knowing much and it. So simple and easy to use. Picks up more than expected
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Nicolas Gallant
from Sept-Iles, Québec, Canada
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 3 Deebot vacuum for quality, price and user friendly.
I would recommend this to a friend!
Written by a customer while visiting ecovacs.com
Posted by: Barry2019ELP
from Portland
Gender:Male
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this Ecovac realizing the mini size and capacity. Therefore it’s for small areas and workload. However, it is not as smart as I like it to be. It easily gets confused and stuck with obstacles, furnishings, etc. It does not follow a logical pattern of vacuuming and if too far away from launching pad, it takes forever to find its way home.
No, I would not recommend this to a friend.
Response from ecovacs.comBy Customer Care, November 19, 2019
Hello,
Thank you for your feedback. To help the robot make it back to the charging station, please make sure to leave a few feet of space clear on each side of the dock, as well as limiting the amount of infrared signals between the dock and robot. Should you need any assistance with the robot, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help out further.
Best,
Ecovacs Customer Care
Thank you for your feedback. To help the robot make it back to the charging station, please make sure to leave a few feet of space clear on each side of the dock, as well as limiting the amount of infrared signals between the dock and robot. Should you need any assistance with the robot, please reach out to us at customerservice@ecovacs.com attention Steve and we'll be happy to help out further.
Best,
Ecovacs Customer Care
Written by a customer while visiting ecovacs.com