Customer reviews from oster
Oster - 4-Slice Extra-Long-Slot Toaster - Stainless Steel/Black
Average customer rating
1.6
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
4
1 Star
11
12%of customers recommend this product.
(
2 out of
17)
Customer Reviews for Oster - 4-Slice Extra-Long-Slot Toaster - Stainless Steel/Black
Customer Rating
5
What a great toaster!!!
on September 24, 2021
Posted by: HLK9824
from Northridge, California
Gender:Female
We bought this specific toaster because of its design to handle large slices of bread and bagels. The other new features are terrific such as the 30 second warm up and frozen buttons. The dial selector is so much easier to use than the slide to determine the level of toasting.
I would recommend this to a friend!
Written by a customer while visiting oster
Customer Rating
1
Terrible Toaster
on May 29, 2021
Posted by: Hudson
Gender:Male
We specifically chose to purchase an Oster toaster because of their good reputation for high quality, small appliances. This toaster is an embarrassment. The frame and structure is flimsy but most frustrating is it's inability to simply toast bread/bagels uniformly. The heat setting does little and we always get a half burnt and half untoasted piece of bread.
No, I would not recommend this to a friend.
Response from osterBy Oster, June 1, 2021
Thank you for contacting Oster®! We appreciate you bringing this up to our attention regarding our Oster® Black Stainless Collection 4-Slice Long Slot Toaster. We appreciate your feedback, and we do want you to know that we value your input, suggestions, and criticisms.
We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Take care and have a nice day ahead!
We believe that this concern is covered by the wonderful warranty that your product has. In order to proceed with the next steps, we may need to gather more information. We'd like to kindly request that you contact us directly in order to help you get to the best resolution.
Take care and have a nice day ahead!
Written by a customer while visiting oster
Customer Rating
1
Bad Product
on February 17, 2018
Posted by: Blackman315
from Watertown, NY, USA
Gender:Male
I bought this toaster for my wife for Christmas 2017, it lasted less then two months,
and when it was working it toasted uneven. I expected this work so much better then it did for the price I paid for it, very disappointed. The last toaster we had lasted for years
and when it was working it toasted uneven. I expected this work so much better then it did for the price I paid for it, very disappointed. The last toaster we had lasted for years
No, I would not recommend this to a friend.
Response from osterBy Oster, Customer Service, February 21, 2018
Oster brand products have a long history of reliability and we certainly understand your disappointment in this toaster not working properly. We would love to restore your faith in Oster. Please give us a call at 1-800-334-0759 so that we may assist you. We are here for you between the hours of 9:00 AM - 6:00 PM, EST, Monday through Friday and we look forward to speaking with you.
Written by a customer while visiting oster
Customer Rating
1
Worst toaster ever
on July 31, 2019
Posted by: Unhappy in Austin
from Austin, Texas
Gender:Male
Even on the lowest setting, this toaster burns everything.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, August 2, 2019
Oh no! That is definitely not the kind of experience that we want you to have. Our toaster was made with the highest quality materials and we expect them to last. We would love the opportunity to restore your faith in us. Please call our customer care team at (800) 334-0759. For your convenience, we are available Mon-Fri 9am-6pm EST. We look forward to assisting you!
Written by a customer while visiting oster
Customer Rating
3
This is not a 4 slice toaster.
on February 10, 2020
Posted by: Disgruntlednotoast
from Michigan
Gender:Male
I bought this because I love the brand and this toaster is gorgeous.
But, this is a 2 slot toaster. It toasts 2 slices of bread perfectly, except sometimes it randomly doesn't toast bread to the setting, this is where the 30 second button comes in handy.
My biggest issue with this toaster is the 4 slice claim, 4 slices have to be not very wide and of the same type of bread.
In the morning I have oat multigrain bread and my kids have basic white. I cannot make my toast at the same time as I make my sons toast.
It is frustrating.
But, this is a 2 slot toaster. It toasts 2 slices of bread perfectly, except sometimes it randomly doesn't toast bread to the setting, this is where the 30 second button comes in handy.
My biggest issue with this toaster is the 4 slice claim, 4 slices have to be not very wide and of the same type of bread.
In the morning I have oat multigrain bread and my kids have basic white. I cannot make my toast at the same time as I make my sons toast.
It is frustrating.
I would recommend this to a friend!
Response from osterBy Oster, Consumer Care, February 14, 2020
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster for direct assistance, please feel free to call us at 1-(800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Bought because the finish matched my appliances
on January 16, 2022
Posted by: Juan123
from Madison, Florida
Gender:Male
Disappointed...never toasted evenly and burned parts of bread and bagels
No, I would not recommend this to a friend.
Response from osterBy Oster, January 18, 2022
Thank you for contacting Oster®! We appreciate you bringing this to our attention and we are sorry to hear that your toaster won't toast evenly. It's definitely not the experience that we want you to have. Our number one priority is giving high-quality products and we'd like for you to be completely satisfied and get the product's full benefit. If only one side is toasting, make sure the bagel setting has not been selected. If it has been selected, then only the inner elements will heat up.
Your product has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps. Have a good day!
Your product has a year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. We hope this helps. Have a good day!
Written by a customer while visiting oster
Customer Rating
2
Doesn’t work properly
on January 28, 2022
Posted by: Couponqueen
from Michigan
Gender:Female
I gave up my toaster oven because I wanted something simpler. I paid more for this toaster because I thought it was good quality, nope. The toast doesn’t stay down, it takes 4-5 tries & when it finally cooks & pops up, I have to unplug it & get the toast out with a knife. Very disappointed!
No, I would not recommend this to a friend.
Response from osterBy Oster, January 28, 2022
Thank you for contacting Oster®! We appreciate you bringing this up to our attention regarding our Oster® Black Stainless Collection 4-Slice Long Slot Toaster. We believe that this concern is covered by the wonderful warranty that your product has. To proceed with the next steps, we may need to gather more information.
For further assistance, we'd like to kindly request that you contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day!
For further assistance, we'd like to kindly request that you contact us directly or fill up our contact form so we can proceed with the best resolution https://www.oster.com/support/contact-us. Have a great day!
Written by a customer while visiting oster
Customer Rating
2
Poor quality
on January 28, 2022
Posted by: Max M
from Woodland Hills, California
Gender:Male
I bought this toaster to replace another long slot toaster we had for a few years that I gave to my daughter to take to college. This toaster has a much lower quality than the previous one. It is much lighter and lower gauge metal. The toasts nevertheless come out good but the spring is strong and sometimes the bread jumps and flies out. The worst gripe I have about this toaster that caused me to return it after just 7 days of use is that there is a design flaw. The bread holder is very narrow and if you have a thin bread like pita, it falls to the side and just goes down. I had a pita bread that fell down and after trying to take it out, it went further down and became flat and there was no way to take it out. I hade spend 20 minutes to crush and cut it to pieces from above and take the pieces out little by little. I then returned it. A photo of this bread is attached. I hope the designers take note of this flaw and make the slot bread support just a little wider to be able to support breads narrower than a slice bread.
No, I would not recommend this to a friend.
Response from osterBy Oster, January 31, 2022
Thank you for contacting Oster®. We appreciate you taking time out of your busy schedule to share this with us and we sincerely apologize for any inconvenience. We are always looking for ways to better our product and service and your feedback is an invaluable part of that process. Have a great day!
Written by a customer while visiting oster