Customer reviews from oster
Oster - 4-Slice Extra-Long-Slot Toaster - Stainless Steel/Black
Average customer rating
1.6
(17 Reviews)
Rating breakdown 17 reviews
5 Stars
1
4 Stars
0
3 Stars
1
2 Stars
4
1 Star
11
12%of customers recommend this product.
(
2 out of
17)
Customer Reviews for Oster - 4-Slice Extra-Long-Slot Toaster - Stainless Steel/Black
Customer Rating
2
Disappointed
on December 29, 2017
Posted by: Donaldavid
from Maricopa, AZ, United States
Gender:Male
We've had this toaster a very short time, less than a month, and are very disappointed. We expected the bagel feature to toast hotter on one side, instead it just toasts longer. The toast comes out uneven. I notice the heating elements on the top are recessed more than the ones on the bottom on our particular toaster, making the top of the toast lighter. Well it is nice looking to say something positive, we also have a Oster toaster oven which we absolutely love.
No, I would not recommend this to a friend.
Response from osterBy OsterSupport, Customer Service, January 9, 2018
Our appliances should definitely last long than a month. We are sorry to hear about your experience, and we want to make sure you get this entire experience turned around. Call us at (800) 334-0759 between 9:00 am to 6:00 pm Mon - Fri, EST. We look forward to speaking with you. Thanks!
Written by a customer while visiting oster
Customer Rating
1
Not promising
on June 23, 2018
Posted by: Jostone
from Long Island New York
Gender:Male
We just bought this toaster plugged it in to see if it worked. Not all coils in the center are red and the bagel setting is not functioning will be returning this toaster.
No, I would not recommend this to a friend.
Response from osterBy Oster, Customer Service, June 26, 2018
Thank you for taking the time to reach out. This is certainly not typical of an Oster toaster. So that we can get this all sorted out, please give us a call at 800-334-0759. For your convenience, we are available 9:00 am to 6:00 pm Monday - Friday, EST. We look forward to speaking with you soon!
Written by a customer while visiting oster
Customer Rating
2
Burnt Bagels
on October 5, 2018
Posted by: Kiptodd
from St. Louis
Gender:Male
We bought this toaster for the long wide slots. We toast a lot of bagels, the problem is this toaster toast both sides of the bagel, causing the outside (the already toasted side) to burn. Only the center elements should be on. This makes this expensive toaster useless to us.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 28, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Toaster is a "Bummer"
on June 11, 2018
Posted by: MLK18
from Chesterfield, MO, USA
Gender:Female
I bought this toaster expecting it to perform as noted. I used it for 6 weeks hoping it would perform better. Every time I used it, it burnt the edges and did not toast the middle sections of the bread. Consequently I went out and bought a West Bend toaster and it performs just perfectly.
No, I would not recommend this to a friend.
Response from osterBy Oster , Customer Care, June 12, 2018
We're deeply sorry to the experience with the toaster. We guarantee you that this is not common, and we certainly expect our products to last. If you're still in possession of the toaster, we would love to assist you. Please give us a call at our toll free number (800) 334-0759, so that we can get this taken care of for you. We are available Mon-Fri 9am-6pm, EST. We look forward to hearing you!
Written by a customer while visiting oster
Customer Rating
1
BAD PRODUCT
on November 3, 2018
Posted by: ken123
from Long Island, NY
Gender:Male
Bought this toaster because of what "OSTER" used to represent. Always on the high end of home appliances, a better product but pricey. That was years ago and I guess I'm showing my age. I bought the 4 slice stainless about 8 months ago. It burns the bottom and hardly toasts the top...Bagels features???, forget it. It toasts both sides, regardless....Pretty blue lights???, is that what I pay an extra $15 for ? The toast doesn't pop up high enough and when you use the handle to elevate it, it's just a "Hair" over rendering it useless. And the handle is cheap and flimsy at best. And the adjustment dial?..It feels cheap and flimsy and you really don't know what you set it at because of so much play in the dial. Remember the old saying "They don't make 'em like they used to?"...well, this toaster should NEVER have been made and put on the market. Oster ain't Oster anymore...it's somebody else that cares nothing of quality. And the shame of it all, is that Oster is not alone. I threw it out and using my old toaster. I don't want a free replacement toaster with free shipping, don't want my money back. It's a lesson learned. DON"T BUY THIS PRODUCT and scrutinize ANY product made by Oster.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 23, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Very Disappointing
on March 6, 2019
Posted by: Marty G
from Tennessee
Gender:Female
I bought this toaster because it looked good. I don't like a toaster sitting on the counter, but my hubby does. So I went for looks. BAD decision! This toaster does not toast, oh it will toast maybe one side of one piece of bread, burn a side of another piece. It's so random. I thought I could toast the bread and if it was not even, turn the bread around and toast the other side - NOPE! That didn't work. This toaster is the worst I have ever seen and I'm sorry I bought it, and destroyed the box it came in (because who would think a new toaster does not toast!)
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, April 9, 2019
Thank you for bringing this to our attention. Our toasters are top performers and are very durable. We believe in the quality of all our appliances, and we will get this taken care of. Our Consumer Care Specialist will reach out to you via email. Kindly respond directly so that we can have your issue.
Written by a customer while visiting oster
Customer Rating
1
Not Pleased
on June 2, 2019
Posted by: BD from CO
from Montrose CO
Gender:Female
I’m not pleased. I’d been looking for several years for a new Oster long and wide 4-slot toaster to replace the one we had for a long time. I found that the Oster® Black Stainless Collection 4-Slice Long Slot Toaster, Stainless Steel, was available if I ordered online. I ordered it, and began using it as soon as I received it.
My issues: 1) it takes up more of my limited counter space than my previous Oster; 2) it is not made as well as our old one; 3) it will not accommodate 4 slices of large bread; 4) this morning, a piece of Pepperidge Farm Swirl bread slipped between the slots and heating elements, and it took a good 10 minutes to remove it before I could make more toast; 6) the toasting is not consistent.
No, I would not recommend this to a friend.
Response from osterBy Oster, Consumer Care, October 11, 2019
We are extremely sorry to hear about this and even more sorry to disappoint you. We would love nothing more than to correct this issue and restore your faith in Oster as we have been manufacturing high quality products for decades. For direct assistance, please feel free to call us at (800) 334-0759. You can reach us between the hours of 9am-6pm EST Monday-Friday. Our product specialist will be happy to assist you.
Written by a customer while visiting oster
Customer Rating
1
Not good
on April 10, 2021
Posted by: Smoke
from Long Beach ca
This toaster toasts much darker on one side of the toast. If you are not very carefull the toast will burn on the darker. Also on the bagel setting it should toast on only one side of the cut bagel as it should be. This is not the case with this toaster. So overall I cannot recommend this product
No, I would not recommend this to a friend.
Response from osterBy Consumer Care Department, April 13, 2021
Thank you for reaching out to Oster. Oh no! This is certainly not the experience we want you to have. Kindly follow the steps below to fix your issue:
- Unplug and replug after 3 minutes
- Plug to a working outlet
- Make sure to choose the correct setting
If this doesn't resolve your concern, please call our Consumer Care Department at 1-(800) 334-0759 or email us at osterconsumercare@newellco.com and we'd be glad to assist you further. Have a nice day.
- Unplug and replug after 3 minutes
- Plug to a working outlet
- Make sure to choose the correct setting
If this doesn't resolve your concern, please call our Consumer Care Department at 1-(800) 334-0759 or email us at osterconsumercare@newellco.com and we'd be glad to assist you further. Have a nice day.
Written by a customer while visiting oster