Customer reviews from lg.com
LG - 10,000 BTU Portable Air Conditioner - White
Average customer rating
4.1
(153 Reviews)
Rating breakdown 153 reviews
5 Stars
69
4 Stars
48
3 Stars
20
2 Stars
10
1 Star
6
82%of customers recommend this product.
(
122 out of
149)
Customer Reviews for LG - 10,000 BTU Portable Air Conditioner - White
Customer Rating
5
Window air conditioner
on January 22, 2017
Posted by: Miss di
from Clyde, MI, United States
[This review was collected as part of a promotion.] Purchased last summer and very glad, were able to us the cooling and if wanted window open were able to
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
3
Not cooling
on April 15, 2018
Posted by: MiMiDee
Unit was cooling and now it's only a fan blowing hot air. The temperature won't change from 78. What should I do?
Pros: ease of use
I would recommend this to a friend!
Quality
2
Features
3
Value
1
Written by a customer while visiting lg.com
Customer Rating
3
good features...but loud and leaky
on July 22, 2019
Posted by: Firesong01
from Peterborough Ontario
[This review was collected as part of a promotion.] has had trouble with condensation filling up faster than it can evaporate, has leaked onto our carpets a few times. VERY noisy, have to turn it off now and then to spare my ears
Pros: easy to use
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
2
Written by a customer while visiting lg.com
Customer Rating
2
Cheap parts
on July 20, 2020
Posted by: Anonymous
from Shrewsbury, Massachusetts
Even when I was using this as a new product the thing falls out of the window the tube falls out of the holder in the two balls out of the back of the machine so basically I’ve got everything duct tape together to hold it in which is ridiculous Yep parts should be more better quality than you’re giving out bad bad LG
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
5
Features
1
Value
5
Response from lg.comBy ^DLI, LGE Social Media, July 23, 2020
This is not the quality we expect from our products. We are sorry to hear that your unit is not functioning as designed. Understandably this is frustrating. LG absolutely cares and we confidently stand behind our products. We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
2
Does not last
on July 29, 2020
Posted by: Guigui
from New York
[This review was collected as part of a promotion.] As I saw in other people's feedback, this unit does not last. I've had it for just under two years. Even when new I had to duct tape the hose to the unit and the hose to the window piece. This week I started getting the FL message. I drained the tank twice in one day and then, right now (at 3am in NYC during a heatwave) the unit just completely died. Have tried to reset it and it is completely dead.
No, I would not recommend this to a friend.
Quality
3
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, July 30, 2020
We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Fully satisfied
on May 16, 2024
Posted by: Luna Blue
[This review was collected as part of a promotion.] I appreciate the quality of this unit. I use it in my VRBO rental and have never experienced any complaints
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Great lil AC
on May 1, 2025
Posted by: Looneytunes64
from Elsberry mo.
Well my son gave this to me so I'm not sure how long he used it 1st . But I have used it in my bedroom w/a master bathroom n works great. Can be a lil loud n down out my tv n I'm deaf in 1 ear so use my Bluetooth by me. I love the Humidity remover setting...omg the amount of
water that comes out is ...Wow.!! So far so good but unfortunately wen I took the covers off to clean inside( mobile home sucks Bad) noticed that the top tray outlet hole must have gotten clogged r something, the whole 1/2 in of unit is totally rusted n almost has holes. I'm glad I looked ...but ateast the inside of the front cover only a lil ..dusty. Cool!! Wen I went 2 clean it after we used it like ..month after son gave me n said He Cleaned it...IDTS...black Mold all inside of it. But it's all inside of mobile home walls ..E
Where. It's a Great thing to have.ooh I been using it for...3 yrs. Debating if I should ...try again. But it's the only AC I have..Period. I was hoping to find the schematic for it so I could remove the moter n Totally Clean that out. It's Filthy...lol...unfortunately. yeah mobile home is .....(rotting garbage ,health hazerd) Sorry that it was discontinued. 💜😎✌️👍🤟😊 ohh..lol..we didn't get remote son lost it...lol. but the buttons on top of unit, hey ee figured it out...lol easy to use. Just 1 drawback, no hose for bottom drain. It's like ..1/4 in. From floor but we put it up on a crate to drain into a ...big bucket. No problem. But I never saw a .."water full" notification. But it's used from my son sooo. TY n sorry mine looks ..so bad but cleaning it n ...u know...lol...lol...
water that comes out is ...Wow.!! So far so good but unfortunately wen I took the covers off to clean inside( mobile home sucks Bad) noticed that the top tray outlet hole must have gotten clogged r something, the whole 1/2 in of unit is totally rusted n almost has holes. I'm glad I looked ...but ateast the inside of the front cover only a lil ..dusty. Cool!! Wen I went 2 clean it after we used it like ..month after son gave me n said He Cleaned it...IDTS...black Mold all inside of it. But it's all inside of mobile home walls ..E
Where. It's a Great thing to have.ooh I been using it for...3 yrs. Debating if I should ...try again. But it's the only AC I have..Period. I was hoping to find the schematic for it so I could remove the moter n Totally Clean that out. It's Filthy...lol...unfortunately. yeah mobile home is .....(rotting garbage ,health hazerd) Sorry that it was discontinued. 💜😎✌️👍🤟😊 ohh..lol..we didn't get remote son lost it...lol. but the buttons on top of unit, hey ee figured it out...lol easy to use. Just 1 drawback, no hose for bottom drain. It's like ..1/4 in. From floor but we put it up on a crate to drain into a ...big bucket. No problem. But I never saw a .."water full" notification. But it's used from my son sooo. TY n sorry mine looks ..so bad but cleaning it n ...u know...lol...lol...
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
5
Features
5
Value
5
Response from lg.comBy Joslyn, LG Digital Care Team, May 4, 2025
Hey there! Thank you so much for sharing your experience — we really appreciate your honest review. It sounds like your LG air conditioner has been through quite a journey, and we're glad to hear it's still doing its job after all these years, especially helping with humidity and keeping your space comfortable. We have this guide you can check out at your own leisure that may help here: https://shorturl.at/Bcqb1. If you have more feedback or need help with cleaning tips, feel free to contact us at @LGUSSupport — we’re happy to help however we can. Thanks again for your thoughtful review, and we wish you all the best, keeping cool and comfortable! ^Joslyn
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (2) ratings-only reviews
Overall Customer Rating
3.5
Would recommend? Yes
(
1 out of
2)
Features
3
Quality
3.5
Value
3