Customer reviews from lg.com
LG - 14,000 BTU Portable Air Conditioner - Silver
Average customer rating
3.9
(121 Reviews)
Rating breakdown 121 reviews
5 Stars
64
4 Stars
27
3 Stars
5
2 Stars
7
1 Star
18
80%of customers recommend this product.
(
92 out of
115)
Customer Reviews for LG - 14,000 BTU Portable Air Conditioner - Silver
Customer Rating
4
Best feature Dry Mode
on August 17, 2013
Posted by: Tohottosleep55
from Shelley,Idaho
This product cooled my bed with no trouble but my power billed doubled the months I used it. I did like the dry mode which pulled the moisture out of the room as it cooled it. I set the unit up on a stool and removed the drain plug and placed a large catch pan under it to catch the water, that worked great.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
5
This product works great!
on August 23, 2013
Posted by: Lenny
from San Diego, Ca.
This air conditioner is very easy to use and easy to set up. It immediately cooled down the room, and maintained the temperature setting on the controls.
Pros: Performance, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Customer Rating
4
Does the job
on July 31, 2014
Posted by: deedee
from Maine, USA
This unit cools entire open concept first floor. It kept us cool during our really hot & humid period this summer. The only complaint is that it is loud when running on high.
Pros: easy to use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
defect in product
on May 10, 2015
Posted by: brymicray
from Lafayette, LA, USA
While air conditioner blow cold, it makes a loud sound.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Stopped working right after warranty expired
on September 29, 2015
Posted by: JoseA
from Fall River, MA, United States
Stopped working right after warranty expired, 500$ down the drain. I guess if product was of good quality warranty would have been longer
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Written by a customer while visiting lg.com
Posted by: Hawaiianelle
from Hawaii
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought this about 3 weeks ago at the recommendation of our doctor to help treat my husband's asthma. We haven't used the air conditioning setting at all but use the fan setting mainly to draw out the air in the room and clear it of allergens. From day one the fan setting will only work on high even if it is supposed to work on high or low. Setting it up after lugging it home was a hassle so we don't want to disassemble the setup and haul it back to exchange it for another unit.
The remote also doesn't work well with the unit even if you stand right in front of it. So, it is rather useless. If I try to set the unit on Low it automatically goes into the air conditioning mode instead of staying in the fan mode. It is frustrating, but again, we don't want to go through the hassle of returning it for a different unit.
Had I known this wouldn't work from the get go I would never have bought it.
The noise level is pretty high with this too. It makes as much noise as a standard window mounted unit but you don't have the unsightly box hanging out the side of your house. This is the first portable air conditioner we've owned and I doubt we will ever get one again. It takes up a lot of space on the floor being that you need a 20 inch clearance around the entire unit.
I'm thinking the air conditioning mode will work great when summer comes around and if it weren't for the fan mode only working on high and the remote being tempermental, I would have rated this higher.
No, I would not recommend this to a friend.
Quality
2
Features
2
Value
2
Response from lg.comBy Amber, Customer Service, April 25, 2018
Hate to hear, sounds like we need to help out. Please give us a call at 1-800-243-0000 when you are with the unit. We would love to perform some troubleshooting. ^AC
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
[This review was collected as part of a promotion.] It’s not new I bought it used and called LG re the hose I needed. It Durant work so I’m disappointed. Hoping I could get it fixed? I cannot afford to pay 💰
Response from lg.comBy LG Customer Experience team, Customer Care, November 3, 2023
Hi there. Thank you for taking your time and leaving us a review on the 12,000 BTU Portable Air Conditioner with remote. We try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. Please get in touch with us so we can discuss more regarding the repair. You can get a hold of us through our social media platforms (Facebook and X) and or reach out to our customer service line at (800) 243-0000. ^Anthony
Written by a customer while visiting lg.com
Customer Rating
5
Excellent AC
on July 5, 2013
Posted by: walc
from Salisbury, MD, USA
This portable AC does an excellent job of cooling our 500+ sq ft bedroom in 80+ degree temperatures
We live in a very humid area and have run it, 24/7, for over a month. The water tank still hasn't needed manual emptying.
We live in a very humid area and have run it, 24/7, for over a month. The water tank still hasn't needed manual emptying.
Pros: Performance, Style/Design, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com