Customer reviews from Western Digital
WD - My Book Duo 8TB 2-Bay External USB Type-C Storage - Black
Average customer rating
3.8
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
10
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for WD - My Book Duo 8TB 2-Bay External USB Type-C Storage - Black
Posted by: Fred Heidepriem
Verified Purchase:Yes
Makes a strange clicking sound all the time. If you lay it on either side it stops. ???
Response from Western DigitalBy SM OLS, June 23, 2022
Hello,
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/h/p2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We're sorry to hear your user experience with the WD My Book Desktop Hard Drive and appreciate your time for providing this review.
Best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. We have placed a few helpful links below providing more information for your convenience.
"Setting up and using WD Security and WD Drive Utilities":
https://support-en.wd.com/app/answers/detail/a_id/13880
"Windows or macOS Cannot Find My Drive":
https://support-en.wd.com/app/answers/detail/a_id/12455
"Western Digital Hard Drive Noise"
https://support-en.wd.com/app/answers/detailweb/a_id/32906/h/p2
If the test is unfortunately inconclusive and you just purchased the drive then you should be able to return it to the place of purchase. However, if you are past their return policy, you can create an RMA through WD and replace the drive under warranty if necessary.
"How to get an RMA to replace a defective product, or obtain a power supply or USB cable for a WD product":
https://support-en.wd.com/app/answers/detail/a_id/10336
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
Bought the 8TB version about a month ago. It made a very slight knocking sound when I first fired it up, but that completely vanished after 15-20 minutes, and it's been quiet since. I ran a full diagnostic, with the included software, just to be sure. I understand that this isn't an SSD, so the speed would not be as fast as my m.2, but I'm still impressed at how quick this little HDD moves. I also love the included software, so you can run the occasional diagnostic scan, and keep your files password protected. I highly recommend this product. 👍
Written by a customer while visiting Western Digital
Posted by: Tommy Tinker
Verified Purchase:Yes
My desktop says that I have too many pictures cramping my "storage", so I went looking for external storage. Purchased MY BOOK after reading another reviewer with the same storage problem with is pictures. Seems easy enough to use and has plenty of room. 1 Tb should be plenty of room for my pictures and music files!
Written by a customer while visiting Western Digital
Posted by: NathanC
Verified Purchase:Yes
Solid unit, little lound on first startup, but works on a rubber pad.
Written by a customer while visiting Western Digital
Posted by: C.Y.
Verified Purchase:Yes
The backup software needs more time to learn how to use
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Posted by: Nicelp
Verified Purchase:Yes
It took some effort to set up, but everything seems to be working well.
Written by a customer while visiting Western Digital
Posted by: pstallone
Verified Purchase:Yes
Works fine, connected and using. I would buy this again.
I would recommend this to a friend!
Written by a customer while visiting Western Digital
Customer Rating
5
Good product for using with the Mac TimeMachine
on April 11, 2024
Posted by: Glen
Verified Purchase:Yes
Very pleased with the ease of setup and the lock and unlock feature of the unit. So far all is working as designed. I’m not using the backup tool in that I already have that strategy and tool in place.
Written by a customer while visiting Western Digital