Customer reviews from Western Digital
WD - My Book Duo 8TB 2-Bay External USB Type-C Storage - Black
Average customer rating
3.8
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
10
4 Stars
4
3 Stars
2
2 Stars
1
1 Star
3
100%of customers recommend this product.
(
5 out of
5)
Customer Reviews for WD - My Book Duo 8TB 2-Bay External USB Type-C Storage - Black
Posted by: Manwe
Verified Purchase:Yes
Quick shipping. Worked immediately after plugging in. I was concerned that I couldn't use it to backup a system image (windows 10), but discovered that this was because it wasn't formatted with NTFS. After reformatting, it worked fine. I decided to use bitlocker for encryption instead of the WD software, for ease/transparency of use with windows 10.
My only small annoyance so far is that the drive seems to spin down after only a few minutes of non-use. This means that accessing it periodically (on the order of minutes) takes more time because it needs to spin up again each time.
I bought it to replace a seagate drive which died only shortly out of warranty. I hope this drive shows itself to be more reliable.
Written by a customer while visiting Western Digital
Posted by: S. A. A.
Verified Purchase:Yes
It works, but I really miss the activity light on my other external drives that Western Digital used to put on the My Book drives. My other complaint is that the utilities that came with it are not backward compatable with my old My Book drives and made them inoperable.
Response from Western DigitalBy SM OLS, January 5, 2023
Hello,
We are sorry to hear about your user experience with WD My Book Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Book Hard Drive and appreciate your time providing this review and bringing this matter to our attention.
Please let us confirm that there can be multiple factors that may work with or against the drive and we would like to have the opportunity to address your concerns directly as we think there were greater underlying causes that needed to be investigated with care resulting to a positive outcome.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
5
Works flawless for me
on January 17, 2023
Posted by: Avtov
If you need a simple home server for streaming media files and sharing documents between users in a home network, this is just perfect. I know that there are more features such as accessing de server from the Internet but I do not need these. I use the Twonkey DLNA server which works very well with our smart TV. We are on Linux and 2 PC's are mounting this home server as an external drive for maintenance and archiving. I also like the energy saving feature which spins down the drive after some idle time. This saves energy and is preventing wearing out equipment. As I never had any problem at all I can recommend this for simple home server use.
Written by a customer while visiting Western Digital
Posted by: Doug
Verified Purchase:Yes
I have to unplug and plug back into the computer to access files
Response from Western DigitalBy SM OLS Team, July 7, 2021
Hi Doug,
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention. We understand that you need to unplug and then plug in the drive again in order to access the data from your My Book drive. This can happen when the drive stops receiving adequate power to function properly.
As part of troubleshooting, please make sure that the power adapter of your My Book drive is connected to a wall socket directly and not to any extension cord as extension cords may not be able to provide the necessary output power. If the adapter is connected to the wall socket directly, then we recommend you use a different power adapter to check if your power adapter is faulty or not.
Moreover, this can also happen when systems are working on power-saving mode or if the system settings have been changed to remove the drive when it's idle for a specific amount of time. Please check the settings of your system in order to make sure that proper settings have been selected.
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention. We understand that you need to unplug and then plug in the drive again in order to access the data from your My Book drive. This can happen when the drive stops receiving adequate power to function properly.
As part of troubleshooting, please make sure that the power adapter of your My Book drive is connected to a wall socket directly and not to any extension cord as extension cords may not be able to provide the necessary output power. If the adapter is connected to the wall socket directly, then we recommend you use a different power adapter to check if your power adapter is faulty or not.
Moreover, this can also happen when systems are working on power-saving mode or if the system settings have been changed to remove the drive when it's idle for a specific amount of time. Please check the settings of your system in order to make sure that proper settings have been selected.
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Customer Rating
1
Do not purchase if you want to keep it plugged in.
on November 19, 2021
Posted by: Long time user
Verified Purchase:Yes
I do not like this drive. I have to unplug it all the time. If it is plugged in my computer will not boot up.
Response from Western DigitalBy SM OLS Team, November 22, 2021
Hello ,
We regret to hear about user experience with WD My Book Desktop and thank you for taking the time to bring this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
We regret to hear about user experience with WD My Book Desktop and thank you for taking the time to bring this matter to our attention.
We request you give us a call so that we can gather more information to isolate the issue and provide an appropriate resolution. We'd be happy to help.
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. Please contact us via the phone with reference to the review to ensure an overall good experience with Western Digital.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: Trekingpan
Verified Purchase:Yes
Product failed after 2 weeks. I could not get it to power on. After a couple of days, I tried again and it powered on. Not worth taking the risk, I sent device back for refund.
Response from Western DigitalBy SM OLS, March 21, 2023
Hello,
We are sorry to hear about your user experience with WD My Book Desktop and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if the drive is not functioning properly after only a two week. We would recommend reaching out to our Technical Support team for assistance with further troubleshooting the drive, and seeing what warranty options we may be able to provide you.
You could raise a concern ticket if you need any assistance, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
We are sorry to hear about your user experience with WD My Book Desktop and appreciate your time providing this review and bringing this matter to our attention.
We do apologize if the drive is not functioning properly after only a two week. We would recommend reaching out to our Technical Support team for assistance with further troubleshooting the drive, and seeing what warranty options we may be able to provide you.
You could raise a concern ticket if you need any assistance, the customer support team get back to you in a earliest possible time . Please refer to the link mentioned: https://support-en.wd.com/app/ask/session/
All our products must pass our stringent quality standards before leaving our factory to be free from defects in materials and craftsmanship. We stand behind our products throughout the device's factory warranty period. We would appreciate the opportunity to assist you further. You can contact us by phone below and provide your details.
Need Help? Please see our "'Contact Us" page for information.
Written by a customer while visiting Western Digital
Posted by: A2245
Verified Purchase:Yes
Purchased for a system backup. The form factor is nice, and the options to get pretty large drives is great. But, when I powered mine up, I heard these irregular clicking/ticking noises about 1 to 5 seconds apart. It could be that these are just part of the motor moving the drive arm, but the noises persisted even when I wasn't trying to read or write any files. And they sure sounded like the sort of noises that indicate there's a mechanical problem with the drive itself. I found the noises to be pretty annoying, so I returned the drive and will look elsewhere.
Response from Western DigitalBy SM OLS Team, July 22, 2021
Hi A2245,
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the computer then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
We are sorry to hear that the WD My Book Desktop External Hard Drive is not working as expected and thank you for bringing this concern to our attention.
Please know that the external drive makes noise during normal drive operation. The type and volume of noise are dependent on whether the is drive performing a read/write operation or idle with the heads parked. The environment where the drive is functioning may also influence noise. It is important to recognize which noises indicate trouble or normal drive operation. If the drive is not getting an uninterrupted power supply from the computer then it could cause the drive to make noise. Please refer to the WD support page to know more.
"How To Tell If The Noise or Sound An Internal Drive Makes is Normal":
Search for knowledge base article: 16309
"A Western Digital hard drive makes a repeated clicking noise every 5 seconds":
Search for knowledge base article: 14842
The best practice is to run diagnostics with WD Drive Utilities when a drive does not perform as expected or is behaving abnormally. We recommend avoiding USB hubs for external hard drives and therefore connect the drive directly to a USB 3.0 port on the computer. Please refer to the WD support page to know more.
"Setting up and using WD Security and WD Drive Utilities":
Search for knowledge base article:13880
We would like to follow up with you to help discover the root cause of your drive’s abnormal behavior. We suggest you contact our Support team by phone to ensure an overall good experience with Western Digital. We'd be happy to help.
Need Help? Please see our "'Contact Us" page for information
Written by a customer while visiting Western Digital
Posted by: Anonymous
Verified Purchase:Yes
I have many of these and they work great! Coupled with WD support provided, makes for a good plan.
Written by a customer while visiting Western Digital