Customer reviews from philips.com
Saeco - Incanto Espresso Maker/Coffeemaker - Stainless steel/black
Average customer rating
4.2
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
31
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
1
81%of customers recommend this product.
(
39 out of
48)
Customer Reviews for Saeco - Incanto Espresso Maker/Coffeemaker - Stainless steel/black
Customer Rating
5
GREAT UNIT!!!
on April 4, 2021
Posted by: henryd
Gender:Male
I have seen other units in action, this unit works great. Brews expresso quickly, makes it fast and easy, I use different beans, tastes great. Makes strong enough expresso for ICE coffee. Easy to clean, disposes grinds into a self contained unit. Con: Water does fill the tray fast. I use it 5 days a week and clean the tray by the end of the week. Auto off. NO COMPLAINTS, GREAT INVESTMENT.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
5
Flawless performance
on September 12, 2021
Posted by: ErDok
Gender:Male
[This review was collected as part of a promotion.] I have had 5 Saeco Automatic espresso makers to date This model is the best so far.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
2
Lots of Promise, But Design Flaws
on October 12, 2021
Posted by: coffeedave
Gender:Male
Out of the box this little machine shows lots of promise. It seemed to work well, and make good coffee but then the supporting equipment started to fail.
The adjustable espresso outlet failed (is it called a grouphead on a fully automatic machine?). Coffee would still come out, but it it would no longer hold the adjustment and always drop down to the bottom position.
The second is when the bean door is open, if it gets bumped and closes by gravity, the magnet retainer clip can break (and did). Without the magnet, the machine refuses to grind (I assume for safety reasons), but it's a full stop until you can find that magnet or another to take its place.
Third, the water tank has a very flimsy handle, and the seal for the tank once in place is quite firm. That handle flexes tremendously, and eventually breaks. It's a shame the that both the bean hopper and the water tank, the two most interfaced items were so under-engineered. Obviously these did not undergo any sort of substantial testing as they would have failed quickly in the tests and been redesigned. Instead we are the guinea pigs and have to deal with these issues that will arise unless you take extreme care.
Additionally a few smaller things: dry coffee grounds seem to get everywhere inside the machine. It starts to gum things up and it needs a thorough cleanup and re-grease (since the grease catches a lot of those dry grounds). Also, the machine dumps a lot of water into the tray during a rinse, but not much of that via the espresso outlet (grouphead?). So even if you place a cup to catch the rinse water, 80% ends up in the tray via the internal route.
So, a few little things, a few bigger things and overall not an ideal experience. It does make reasonably good coffee when it's working, however. But having to send the unit in for service for all these little things that could have been designed and built better is just a shame. Hopefully they've learned from these issues in future products.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care , October 13, 2021
Hi there,
Thank you for sharing your experience with the machine in such a detailed manner - we'll be sure to take your feedback on board.
If you have any further questions, please feel free to get in touch. You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Thank you for sharing your experience with the machine in such a detailed manner - we'll be sure to take your feedback on board.
If you have any further questions, please feel free to get in touch. You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Written by a customer while visiting philips.com