Customer reviews from philips.com
Saeco - Incanto Espresso Maker/Coffeemaker - Stainless steel/black
Average customer rating
4.2
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
31
4 Stars
10
3 Stars
2
2 Stars
7
1 Star
1
81%of customers recommend this product.
(
39 out of
48)
Customer Reviews for Saeco - Incanto Espresso Maker/Coffeemaker - Stainless steel/black
Customer Rating
1
Fails over time, needs expensive cleaning
on May 15, 2021
Posted by: Coffeeless
Gender:Male
These units and design are flawed. The out of coffee sensor begins to fail at about six months. It thinks the grinder is out of coffee every few cups. Eventually the unit will says out of coffee 100% of the time. You will be required to send unit in for expensive shipping and cleaning at least once a year. I have had two machines and both failed exactly the same. I was told use less oily beans, but I use a light roast already. Poor design and no remediation. Stay away and avoid Incanto.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, May 17, 2021
Hi reviewer,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our Saeco Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your Saeco product handy so that we can better assist you.
1-800-933-7876
Monday - Friday 8:00 AM - 8:00 PM EST
Excluding Major Holidays
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
2
not worth paying extra money to get the integrated milk frother
on June 4, 2018
Posted by: li15
Verified Purchase:Yes
even though we use the "clean" cycle every time after we use the milk frother for cappuccino. it bubbles up where it dispenses the milk and then the bubble busts and milk flies everywhere! it's ridiculous that such a great design machine has such a poorly designed frother. the machine itself has a great design and looks very slick and modern but I stopped using the milk frother and now will just microwave my milk instead.
Pros: good coffee
Cons: milk frother doesn't work, milk will bubble up and fly all over the counter
No, I would not recommend this to a friend.
Response from philips.comBy Consumer Care, June 5, 2018
Hi there,
We are very sorry to hear about your experience with your Philips Saeco Incanto machine. We would like to learn more about the issue you've experienced to help resolve it. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-933-7876.
We're available during the following days/times:
Monday - Friday 8:00 AM - 8:00 PM ET
Excluding Major Holidays
We look forward to hearing from you!
We are very sorry to hear about your experience with your Philips Saeco Incanto machine. We would like to learn more about the issue you've experienced to help resolve it. At your earliest convenience, please call us to speak with a Consumer Care specialist at 1-800-933-7876.
We're available during the following days/times:
Monday - Friday 8:00 AM - 8:00 PM ET
Excluding Major Holidays
We look forward to hearing from you!
Written by a customer while visiting philips.com
Customer Rating
5
Excellent Super-automatic Espresso Machine!!
on December 28, 2017
Posted by: Tjgordon
Gender:Male
[This review was collected as part of a promotion.] After 8 years and well over 5,000 shots of espresso it was time to upgrade my basic Saeco Odea Go super-automatic espresso machine. I researched quite a bit and read lot of review before deciding on the Incanto. I wanted something that does my basic espresso, but also did milk based drinks mostly for guests and that automatically did the frothing with a carafe instead of a wand. This machine completely blew away my expectations. It is elegant, easy to use, has so many features, and makes drinks of excellent quality. I have found if you use good beans (I use Lavazza from Amazon only in my other machine for 8 years with ZERO problems) then your machine will perform flawlessly. I could not be happier with my purchase or the cost of a machine of this level.
Pros: easy to use, many features, easy to clean and maintain, great drink selection, excellent tasting drinks, consistant
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: JDFTexas
Gender:Male
Verified Purchase:Yes
So far so good. I really have only used the latte feature once and the milk frothing seemed to work just fine. After adjusting the grind setting to more fine, the filter cakes became more solid and the coffee tasted way better. The original factory setting is too coarse so the filter cakes break apart and the hot water picks up very little coffee flavor. The directions indicate it is possible to adjust the grind while the machine is grinding, but every time you open the lid, the grinder stops. Cleaning of this machine is infrequent, which is nice.
I would recommend this to a friend!
Written by a customer while visiting philips.com
Customer Rating
3
Not what i expected
on June 18, 2017
Posted by: StelC
Gender:Male
I constantly have issues with this machine.
I clean it once a week but still doesn't seem to be working right.
The machine makes a squeaky noise every now and then when brewing.
The pre-grinded coffee never works, always getting clogged up.
I clean it once a week but still doesn't seem to be working right.
The machine makes a squeaky noise every now and then when brewing.
The pre-grinded coffee never works, always getting clogged up.
No, I would not recommend this to a friend.
Written by a customer while visiting philips.com
Customer Rating
2
Shows “No Beans”...but hopper is full.
on January 9, 2021
Posted by: Terms35
Great looking machine and makes a good coffee when it works. On the second day I had this machine, the icon indicating the bean hopper was empty appeared after pressing the ‘espresso’ button...however, the bean hopper was full. I have done all the troubleshooting I can, including cleaning the entire system, resetting the unit, using a different bean type (never used an oily bean), cleaning the grinder coffee chute, etc...the problem continues to persist. Im very disappointed with this as I owned a Vienna for 12 years before this without a problem. Dont know what to do at this point other than return it. A real shame.
No, I would not recommend this to a friend.
Response from philips.comBy Philips Consumer Care, January 21, 2021
Hi there,
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Thank you for sharing your feedback, and we're very sorry to hear about your experience with our SAECO Espresso Machine. Your utmost satisfaction is extremely important to us and we'd like to learn more about this issue to resolve it. At your earliest convenience, please get in touch with us to speak with a Consumer Care Representative. Be sure to reference this review & have your SAECO product handy so that we can better assist you.
You can find the right contact details on our website. Our team is available on Monday - Friday 8:00 AM - 8:00 PM EST (Excluding Major Holidays).
We look forward to hearing from you.
Written by a customer while visiting philips.com
Customer Rating
5
Very like my coffee machine
on January 15, 2021
Posted by: Vitalikq8
Gender:Male
Saeco incanto is great coffee machine, easy to use and make a good coffee! Definitely recommended
I would recommend this to a friend!
Written by a customer while visiting philips.com
Posted by: chimango
Verified Purchase:Yes
It is easy to use and makes a great latte and cappuccino!
You have to clean it daily/weekly and monthly but after a few times it is super easy!
You have to clean it daily/weekly and monthly but after a few times it is super easy!
I would recommend this to a friend!
Written by a customer while visiting philips.com