Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)
Average customer rating
2.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
9
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
13
29%of customers recommend this product.
(
6 out of
21)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)
Posted by: Kookie
from Plymouth, South West
Frequency of use:Daily
Verified Purchase:Yes
I bought this a month ago and was very easy to connect to wi fi and install, whilst away on a short break we could view the cameras and any activity via the phone app. Only problem was that one of the camera’s went offline and on returning home found the camera to be completely unresponsive. I have just submitted a warranty claim with Swann and must say that to date they have been very quick to respond.
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us. We are glad to know that the installation of your Swann Wi-Fi camera went smoothly. It is not common for this to occur on your camera. Be sure to have your claim taken up with our customer service team to be promptly addressed.
We will request a copy of your receipt and move forward with a replacement under our 1-year warranty.
We will be sure to have your order processed as soon as possible.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us. We are glad to know that the installation of your Swann Wi-Fi camera went smoothly. It is not common for this to occur on your camera. Be sure to have your claim taken up with our customer service team to be promptly addressed.
We will request a copy of your receipt and move forward with a replacement under our 1-year warranty.
We will be sure to have your order processed as soon as possible.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Extremely disappointing
on January 30, 2020
Posted by: SHou
from Calgary, AB
Frequency of use:Daily
We had really high hopes for these cameras. Purchased these a year ago and they have been extremely disappointing. The battery life is super short. We seem to charge them every 3 to 4 days which makes them super inconvenient. (yes, we've tried several different camera settings) And the cameras seem to delay recording after motion is detected which defeats the purpose of the "security cameras". Would not recommend purchasing.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 31, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 2 Pack Wire-Free Cameras. The level of activity experienced on the camera will contribute to the overall lifetime before recharging. To help reduce the number of times you will need to charge your camera. We have a solar panel that can be added as an accessory.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 2 Pack Wire-Free Cameras. The level of activity experienced on the camera will contribute to the overall lifetime before recharging. To help reduce the number of times you will need to charge your camera. We have a solar panel that can be added as an accessory.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
I would look elsewhere
on February 5, 2020
Posted by: Audirs7
from Wisconsin
Frequency of use:Daily
I have had nothing but WiFi connection issues. It is consistently cutting out. Bought a WiFi booster hoping that would help, and it has definitely not! Stick with Nest! Way better product!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 6, 2020
Hello Audirs7,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Oh no! Maybe we can help with identifying a setup scenario that would work with your current network scenario.
If you have not already, we would like to look further into this and be sure you have been assisted to the best of our abilities.
https://www.swann.com/us/contact-tech-support
We look forward to further assisting you to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Oh no! Maybe we can help with identifying a setup scenario that would work with your current network scenario.
If you have not already, we would like to look further into this and be sure you have been assisted to the best of our abilities.
https://www.swann.com/us/contact-tech-support
We look forward to further assisting you to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Frustrating
on April 1, 2020
Posted by: Annoyed big time
from Australia
I was initially happy y but in the past 2 days the camera has been offline and I have even put it next to the modem and it won't work. It needs updating but won't connect to the internet no matter what I try. I am ready to throw it in the bin and would not recommend a product like this which is useless.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 1, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are experiencing with our Swann Wire-Free Smart Security Camera. Please know we have a dedicated support line in which we can be reached 24/7. If you have not already, please contact us to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are experiencing with our Swann Wire-Free Smart Security Camera. Please know we have a dedicated support line in which we can be reached 24/7. If you have not already, please contact us to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Camera id
on May 24, 2020
Posted by: Stomper74
from Perth, Australia
Frequency of use:Daily
Hi i am searching for the camera id, you require it to pair a camera to the new swan security app. It states on the app its located on the base of the camera, all i can see is a mac address and serial number, any clues please ?
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 26, 2020
Hello Stomper74,
Your issues are best addressed with our technical support team. If you followed the instructions and are unable to find the ID, we can look into this for you.
Please contact our support team and we should have you set up within a few minutes.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Your issues are best addressed with our technical support team. If you followed the instructions and are unable to find the ID, we can look into this for you.
Please contact our support team and we should have you set up within a few minutes.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Useless
on June 22, 2020
Posted by: Parry
from Auckland
Frequency of use:Daily
Trying to connect to wifi is a mission. Not happy at all
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 25, 2020
Hello Parry,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided you will need to speak with a member of our support team for further assistance. There are many variables that can contribute to the issues you are having. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided you will need to speak with a member of our support team for further assistance. There are many variables that can contribute to the issues you are having. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
The bacis camera
on July 12, 2020
Posted by: Red beard
from Mi
I have three of them . They work but not that great very sluggish loading up. Takes a long time to load video to your phone. I would definitely look into a better set . Not these
Response from swann.comBy Josh V., Customer Service , July 14, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided, it is possible that your network speed does not meek the bandwidth speed requirements. In order for us to best assist, we ask that you please call us when you are in front of the cameras.
We should be able to help identify the root of the issues you are having.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided, it is possible that your network speed does not meek the bandwidth speed requirements. In order for us to best assist, we ask that you please call us when you are in front of the cameras.
We should be able to help identify the root of the issues you are having.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
very unhappy
on September 29, 2020
Posted by: chicka79
from coolaroo, victoria Australia
Frequency of use:Daily
i have installed these cameras firstly they do not hold battery life very well, secondly everytime i try to get vision it tells me they are disconnected and take some time to get back online. overall very unhappy, i have had other swann cameras that i loved thought these would be as good
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 12, 2020
Hello chicka79,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Please know that the battery life on this unit will vary on the amount of use. The more the camera is triggered/remotely accessed, the more data and power required. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Please know that the battery life on this unit will vary on the amount of use. The more the camera is triggered/remotely accessed, the more data and power required. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com