Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack) - White
Average customer rating
2.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
9
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
13
29%of customers recommend this product.
(
6 out of
21)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack) - White
Customer Rating
5
Excellent Product.
on September 9, 2021
Posted by: Satisfied
from Houston, TX
Frequency of use:Daily
I've been with SWANN home DVR System, Stand Cameras requiring AC Power WIFI, Wireless Battery Cameras for 14 years and have always loved what I got. I have always recommended SWANN versus the competitors because in the past if I had an issue, their customer service is 24/7 all year long and have never had an issue that was not resolved via phone. I mostly have all their products with no issues. These little wireless 1080p smart security cameras are awesome because you can place them anywhere with wifi. I do agree that a strong wifi signal is required because most of our homes today are smart and require wifi (SWANN, Nest, ADT, Cameras, Ring Doorbell, Streaming movies, WEMO plug in's and the list goes on. I love these little guys in addition to all my other SWANN. I have a personal VPN, keep this in mind because you may have to allow that wifi usage or it may be blocked, the network providers are always scrambling IP address's, so many things that interact and change but SWANN Tech support has always been good in resolving any issues that I have had over 14 years.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Just don't
on August 20, 2021
Posted by: Tpt222
from West Palm Beach, FL
Frequency of use:Daily
Bought the two pack in June 2021. Both had to be returned with 2 months. Battery wouldn't charge on one. The other wouldn't connect to WiFi. Still waiting for the replacement. Also, constantly going offline.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 10, 2021
Hello Tpt222,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wireless 1080p Battery Smart Security Camera - 2 Pack. Based on the information provided, there are many variables that can contribute to why your cameras have become defective. If you have not already, please call back in and speak with a member of our warranty department and check the status of your replacement. We can be reached Monday - Friday 8:30 AM - 5 PM PST. For the most immediate response, we ask that you please contact us over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wireless 1080p Battery Smart Security Camera - 2 Pack. Based on the information provided, there are many variables that can contribute to why your cameras have become defective. If you have not already, please call back in and speak with a member of our warranty department and check the status of your replacement. We can be reached Monday - Friday 8:30 AM - 5 PM PST. For the most immediate response, we ask that you please contact us over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Truly impressed again with swann
on May 17, 2021
Posted by: West Tennessee
from Saltillo Tn
Frequency of use:Daily
Got two of the wireless 1080p cameras installed yesterday, great audio and video, I’m used to the home safe app. I’m having little trouble navigating the swann security app. Only 2 down falls and they are both in app. not cameras. Can’t delete clips from drv from swann security app. that I’ve found, delete WiFi clips all day, and the other is I haven’t found video of how to connect WiFi to dvr so I can watch on one screen at home if needed. The app. Shows them all, but lot faster and time convenient to pull up on my tv, with all cameras. I’ve found places that says it can be done but nothing to follow. I wished I had the magnetic hangers for the other wired cameras ! Thanks Swann I appreciate you!!
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Stopped connecting to app
on November 6, 2020
Posted by: hmg6411
from Throop, PA
Frequency of use:Daily
I've had the 3 pack of camera's for over 2 year and they worked great with the old app. A few months ago they updated the software and we had to download a new app and ever since then I'm having issues with my cameras connecting. Initially it was only the camera in front of my house, then the one on the side did the same thing. Both cameras on the app say "offline" and when I click into the setting for the camera it says "swann security is not currently connected to this device". I've deleted the devices and attempted to re-sync them and still nothing. So frustrating when they were working fine with the old app!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 10, 2020
Hello hmg6411,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please contact a member of our customer service department during business hours. We can offer you up to 35% off an item of your choice that is at full price ( USA purchases only).
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please contact a member of our customer service department during business hours. We can offer you up to 35% off an item of your choice that is at full price ( USA purchases only).
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
very unhappy
on September 29, 2020
Posted by: chicka79
from coolaroo, victoria Australia
Frequency of use:Daily
i have installed these cameras firstly they do not hold battery life very well, secondly everytime i try to get vision it tells me they are disconnected and take some time to get back online. overall very unhappy, i have had other swann cameras that i loved thought these would be as good
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 12, 2020
Hello chicka79,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Please know that the battery life on this unit will vary on the amount of use. The more the camera is triggered/remotely accessed, the more data and power required. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Please know that the battery life on this unit will vary on the amount of use. The more the camera is triggered/remotely accessed, the more data and power required. Some experimentation with locations may be required to get the optimal signal, check the signal strength in the app to give you a guide on the most suitable placement options. The Wi-Fi range can be up to 65ft / 20m but the Wi-Fi signal can be reduced by many things around the home. Take into consideration the number of walls the Wi-Fi signal must pass through and their construction. The more solid the building material or the more metal the signal must pass through the more impact it has on the Wi-Fi signal. Also, take note of electrical equipment and other appliances that may affect the Wi-Fi signal.
If you have not already, please contact our support team for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
The bacis camera
on July 12, 2020
Posted by: Red beard
from Mi
I have three of them . They work but not that great very sluggish loading up. Takes a long time to load video to your phone. I would definitely look into a better set . Not these
Response from swann.comBy Josh V., Customer Service , July 14, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided, it is possible that your network speed does not meek the bandwidth speed requirements. In order for us to best assist, we ask that you please call us when you are in front of the cameras.
We should be able to help identify the root of the issues you are having.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided, it is possible that your network speed does not meek the bandwidth speed requirements. In order for us to best assist, we ask that you please call us when you are in front of the cameras.
We should be able to help identify the root of the issues you are having.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Useless
on June 22, 2020
Posted by: Parry
from Auckland
Frequency of use:Daily
Trying to connect to wifi is a mission. Not happy at all
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 25, 2020
Hello Parry,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided you will need to speak with a member of our support team for further assistance. There are many variables that can contribute to the issues you are having. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free Smart Security Camera-2 Pack. Based on the information provided you will need to speak with a member of our support team for further assistance. There are many variables that can contribute to the issues you are having. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to speaking with you.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Posted by: cpj444
from West Wales
Frequency of use:Daily
Verified Purchase:Yes
Bought a month ago. One of the cameras gives false movement notifications every 30 seconds. Swann tech support have been no help whatsoever. Forced app change by Swann disabled Alexa functions, tech support apologised and said the new app will not bre working properly for another 3 weeks. Swann Sales dept never returns messages. I've never before experienced such poor quality products and customer care. To make things worse, I've bought two other cameras of a different Swann model and they are rubbish as well. I will steer clear of Swann in future.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello cpj444,
Thank you for reaching out to us and sharing your feedback on our Wire-Free Smart Security Camera-2 Pack. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
If you require immediate assistance, please call in and speak with a live agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wire-Free Smart Security Camera-2 Pack. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
If you require immediate assistance, please call in and speak with a live agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com