Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)
Average customer rating
2.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
9
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
13
29%of customers recommend this product.
(
6 out of
21)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)
Customer Rating
5
Good job
on August 14, 2019
Posted by: VictoryFighter
from Japan
Frequency of use:Daily
I bought to see my dog.
Easy setup and beautiful recording.
I would like to purchase an additional camera.
Easy setup and beautiful recording.
I would like to purchase an additional camera.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
SWANN WIRELESS CCTV
on August 22, 2018
Posted by: Edward J.
THESE CAMERAS WILL NOT CONNECT WITH MY ANDROID PHONE.
Response from swann.comBy August 24, 2018
I am sorry to hear the cameras are not connecting to your Android. Have you verified the app you are using is the correct application (SAFE By Swann)? If the application is correct please contact our Technical Support team so they are able to assist you with troubleshooting steps that may resolve the issue. They are open 24/7. 1800 627 2799 option 2
Written by a customer while visiting swann.com
Customer Rating
4
Decent Wireless WIFI cameras
on June 28, 2018
Posted by: Nathan R.
Easy to setup and update, battery lasts quite awhile. My only complaint is that they take awhile to recognize motion and record. Example: leaving the house and walking to the backyard, the camera doesn't start recording until I'm already around the corner of the house (10 seconds). I just wish it would record sooner upon recognizing the motion. Yes I've tried every "sensitivity" setting on them.
Written by a customer while visiting swann.com
Customer Rating
1
no good stay away
on December 1, 2019
Posted by: tatito55
from kenosha wisconsin
i got the set of 3 cameras and i did wat they said charge the cameras for at least 6 hours well i let them charge over night 10 hours and they never took a charge, i woke up and it kept showing offline so i looked at the battery and it was showing 0 percent. they suck a friend of mine also brought his cameras from menards and they would not connect to the internet, stay away from theses cameras they suck big time....
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 6, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Cameras. Based on the context provided, the cameras have since become faulty. It is possible that the cameras exceeded their operating temperature which resulted in permeate damage. Rest assured, we offer a 1-year warranty or 18-months with valid registration.
We ask that you please contact us to move forward with a warranty claim provided a copy of your receipt.
https://www.swann.com/us/contact-tech-support
We hope to soon address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Cameras. Based on the context provided, the cameras have since become faulty. It is possible that the cameras exceeded their operating temperature which resulted in permeate damage. Rest assured, we offer a 1-year warranty or 18-months with valid registration.
We ask that you please contact us to move forward with a warranty claim provided a copy of your receipt.
https://www.swann.com/us/contact-tech-support
We hope to soon address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Horrible
on April 5, 2020
Posted by: KalaPhino
from Snellville, Ga
Frequency of use:Daily
The fact that this still has a high price doesnt make sense... I just bought this and both cameras didnt even last a year. They both dont send notifications and always say offline now. I cant even get them to update, let alone stay on for more than a minute. Very displeased. One camera can pair but goes offline easily and the other one just flashes purple.. Like how
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 7, 2020
Hello KalaPhino,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. The information provided shows that your unit is having connectivity issues to your network. In order for us to look further into the issues, we will need to begin troubleshooting. Contact our support team if you have not already.
https://support.swann.com/s/contactsupport
Please know that our items have a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Your feedback is important to us. We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. The information provided shows that your unit is having connectivity issues to your network. In order for us to look further into the issues, we will need to begin troubleshooting. Contact our support team if you have not already.
https://support.swann.com/s/contactsupport
Please know that our items have a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Your feedback is important to us. We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Wireless cameras
on May 1, 2020
Posted by: Colton
from Evansdale, Ia
Frequency of use:Daily
My girlfriend and I bought the wireless cameras for outside. We have the settings turned down to save the battery but even with that the batteries last about 8 hours didn’t have a problem with them until I did the film ware update. We’ve had them for about 3 weeks now and absolutely regret buying them
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 5, 2020
Hello Colton,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Based on the information provided, the software update may have adjusted the settings back to its preset factory mode. If you have not already, our support team can help look further into this for you.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
If the camera has become faulty because of the recent update, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Based on the information provided, the software update may have adjusted the settings back to its preset factory mode. If you have not already, our support team can help look further into this for you.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
If the camera has become faulty because of the recent update, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Poor battery and miss the start of any movement
on May 15, 2020
Posted by: Jdunne
from Brisbane australia
Frequency of use:Daily
I am much like the other reviews here! Battery life last 5-6 days on the lowest setting despite advertising saying it would only require charging 3-4 times a year which was a large selling point. Also the recording doesn’t not start until the movement is 3/4 of the way across the screen.
Definitely requires some improvement.
I will say ease up setup was positive!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 15, 2020
Hello,
Thank you for reaching out to us and sharing your feedback on our Swann Wire-Free Security Camera. We are sorry to hear about the issues you experienced with the battery and motion detection on this camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will share your feedback with our product development team to help address your concerns within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Swann Wire-Free Security Camera. We are sorry to hear about the issues you experienced with the battery and motion detection on this camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will share your feedback with our product development team to help address your concerns within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
not working
on June 14, 2020
Posted by: arnel
i got a set of 3 swwhd-intcam.. and all off them wont connect in swann sec app..and safe by swann is full of error msg
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 25, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having since the most recent migration. We’ve built a website to make it as easy as possible to move apps. You can find full details to help with this move at www.swann.com/safe-by-swann-upgrade By using our portal you will not need to unpair cameras from the old app or pair to the new one, we will automate this for you. If you have any issues, please contact us on migration@swann.com.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having since the most recent migration. We’ve built a website to make it as easy as possible to move apps. You can find full details to help with this move at www.swann.com/safe-by-swann-upgrade By using our portal you will not need to unpair cameras from the old app or pair to the new one, we will automate this for you. If you have any issues, please contact us on migration@swann.com.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com