Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack) - White
Average customer rating
2.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
9
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
13
29%of customers recommend this product.
(
6 out of
21)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack) - White
Customer Rating
1
not working
on June 14, 2020
Posted by: arnel
i got a set of 3 swwhd-intcam.. and all off them wont connect in swann sec app..and safe by swann is full of error msg
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 25, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having since the most recent migration. We’ve built a website to make it as easy as possible to move apps. You can find full details to help with this move at www.swann.com/safe-by-swann-upgrade By using our portal you will not need to unpair cameras from the old app or pair to the new one, we will automate this for you. If you have any issues, please contact us on migration@swann.com.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having since the most recent migration. We’ve built a website to make it as easy as possible to move apps. You can find full details to help with this move at www.swann.com/safe-by-swann-upgrade By using our portal you will not need to unpair cameras from the old app or pair to the new one, we will automate this for you. If you have any issues, please contact us on migration@swann.com.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Camera id
on May 24, 2020
Posted by: Stomper74
from Perth, Australia
Frequency of use:Daily
Hi i am searching for the camera id, you require it to pair a camera to the new swan security app. It states on the app its located on the base of the camera, all i can see is a mac address and serial number, any clues please ?
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , May 26, 2020
Hello Stomper74,
Your issues are best addressed with our technical support team. If you followed the instructions and are unable to find the ID, we can look into this for you.
Please contact our support team and we should have you set up within a few minutes.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Your issues are best addressed with our technical support team. If you followed the instructions and are unable to find the ID, we can look into this for you.
Please contact our support team and we should have you set up within a few minutes.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Poor battery and miss the start of any movement
on May 15, 2020
Posted by: Jdunne
from Brisbane australia
Frequency of use:Daily
I am much like the other reviews here! Battery life last 5-6 days on the lowest setting despite advertising saying it would only require charging 3-4 times a year which was a large selling point. Also the recording doesn’t not start until the movement is 3/4 of the way across the screen.
Definitely requires some improvement.
I will say ease up setup was positive!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 15, 2020
Hello,
Thank you for reaching out to us and sharing your feedback on our Swann Wire-Free Security Camera. We are sorry to hear about the issues you experienced with the battery and motion detection on this camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will share your feedback with our product development team to help address your concerns within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Swann Wire-Free Security Camera. We are sorry to hear about the issues you experienced with the battery and motion detection on this camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will share your feedback with our product development team to help address your concerns within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Wireless cameras
on May 1, 2020
Posted by: Colton
from Evansdale, Ia
Frequency of use:Daily
My girlfriend and I bought the wireless cameras for outside. We have the settings turned down to save the battery but even with that the batteries last about 8 hours didn’t have a problem with them until I did the film ware update. We’ve had them for about 3 weeks now and absolutely regret buying them
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 5, 2020
Hello Colton,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Based on the information provided, the software update may have adjusted the settings back to its preset factory mode. If you have not already, our support team can help look further into this for you.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
If the camera has become faulty because of the recent update, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Based on the information provided, the software update may have adjusted the settings back to its preset factory mode. If you have not already, our support team can help look further into this for you.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
If the camera has become faulty because of the recent update, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Horrible
on April 5, 2020
Posted by: KalaPhino
from Snellville, Ga
Frequency of use:Daily
The fact that this still has a high price doesnt make sense... I just bought this and both cameras didnt even last a year. They both dont send notifications and always say offline now. I cant even get them to update, let alone stay on for more than a minute. Very displeased. One camera can pair but goes offline easily and the other one just flashes purple.. Like how
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 7, 2020
Hello KalaPhino,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. The information provided shows that your unit is having connectivity issues to your network. In order for us to look further into the issues, we will need to begin troubleshooting. Contact our support team if you have not already.
https://support.swann.com/s/contactsupport
Please know that our items have a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Your feedback is important to us. We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. The information provided shows that your unit is having connectivity issues to your network. In order for us to look further into the issues, we will need to begin troubleshooting. Contact our support team if you have not already.
https://support.swann.com/s/contactsupport
Please know that our items have a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Your feedback is important to us. We hope to address your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Frustrating
on April 1, 2020
Posted by: Annoyed big time
from Australia
I was initially happy y but in the past 2 days the camera has been offline and I have even put it next to the modem and it won't work. It needs updating but won't connect to the internet no matter what I try. I am ready to throw it in the bin and would not recommend a product like this which is useless.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , April 1, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are experiencing with our Swann Wire-Free Smart Security Camera. Please know we have a dedicated support line in which we can be reached 24/7. If you have not already, please contact us to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are experiencing with our Swann Wire-Free Smart Security Camera. Please know we have a dedicated support line in which we can be reached 24/7. If you have not already, please contact us to begin troubleshooting.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We look forward to addressing your concerns to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
I would look elsewhere
on February 5, 2020
Posted by: Audirs7
from Wisconsin
Frequency of use:Daily
I have had nothing but WiFi connection issues. It is consistently cutting out. Bought a WiFi booster hoping that would help, and it has definitely not! Stick with Nest! Way better product!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 6, 2020
Hello Audirs7,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Oh no! Maybe we can help with identifying a setup scenario that would work with your current network scenario.
If you have not already, we would like to look further into this and be sure you have been assisted to the best of our abilities.
https://www.swann.com/us/contact-tech-support
We look forward to further assisting you to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Security Cameras. Oh no! Maybe we can help with identifying a setup scenario that would work with your current network scenario.
If you have not already, we would like to look further into this and be sure you have been assisted to the best of our abilities.
https://www.swann.com/us/contact-tech-support
We look forward to further assisting you to help earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Extremely disappointing
on January 30, 2020
Posted by: SHou
from Calgary, AB
Frequency of use:Daily
We had really high hopes for these cameras. Purchased these a year ago and they have been extremely disappointing. The battery life is super short. We seem to charge them every 3 to 4 days which makes them super inconvenient. (yes, we've tried several different camera settings) And the cameras seem to delay recording after motion is detected which defeats the purpose of the "security cameras". Would not recommend purchasing.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 31, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 2 Pack Wire-Free Cameras. The level of activity experienced on the camera will contribute to the overall lifetime before recharging. To help reduce the number of times you will need to charge your camera. We have a solar panel that can be added as an accessory.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann 2 Pack Wire-Free Cameras. The level of activity experienced on the camera will contribute to the overall lifetime before recharging. To help reduce the number of times you will need to charge your camera. We have a solar panel that can be added as an accessory.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com