Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)
Average customer rating
2.8
(36 Reviews)
Rating breakdown 36 reviews
5 Stars
9
4 Stars
5
3 Stars
5
2 Stars
4
1 Star
13
29%of customers recommend this product.
(
6 out of
21)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera (2-Pack)
Posted by: cpj444
from West Wales
Frequency of use:Daily
Verified Purchase:Yes
Bought a month ago. One of the cameras gives false movement notifications every 30 seconds. Swann tech support have been no help whatsoever. Forced app change by Swann disabled Alexa functions, tech support apologised and said the new app will not bre working properly for another 3 weeks. Swann Sales dept never returns messages. I've never before experienced such poor quality products and customer care. To make things worse, I've bought two other cameras of a different Swann model and they are rubbish as well. I will steer clear of Swann in future.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello cpj444,
Thank you for reaching out to us and sharing your feedback on our Wire-Free Smart Security Camera-2 Pack. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
If you require immediate assistance, please call in and speak with a live agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wire-Free Smart Security Camera-2 Pack. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
If you require immediate assistance, please call in and speak with a live agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Novelty not security.
on March 18, 2018
Posted by: James S.
The cameras should capture a clip with movement only. Not requiring a heat signature as well. I am at a Gig trying to keep all 6 cameras going along with other mobile devices. Couldn’t get the cameras to work very well outside. Very slow to load along with poor video. This is a perfect interior single level home system. A very expensive and advanced baby cam.
Written by a customer while visiting swann.com
Customer Rating
3
Great idea, need a few more features!
on April 1, 2018
Posted by: Kevin B.
The camera and idea of the camera is great but some very much needed features are missing. Product quality is excellent. Problems I see are mainly, you cannot "Disarm" the cameras and you cannot setup any type of scheduling. If you want to put it in areas you want to monitor at certain times, it's not a good system. Lack of modes really hurt the product set and I hope these are implemented in the future as it will allow much greater flexibility.
Written by a customer while visiting swann.com
Customer Rating
3
Good Value System.
on November 24, 2018
Posted by: D C.
The cameras are good quality and work well and are easy setup the only thing that I think needs a bit more work is the App which seems to be a bit unstable especially when you try and access live feed sometimes you get it just fine and other times it just hangs.The App itself does everything else pretty well from setting up the camera to viewing recorded or uploaded video so hopefully they can get the live streaming issue worked out in the near future.
Written by a customer while visiting swann.com
Customer Rating
4
Mr waynej
on December 9, 2017
Posted by: Waynej
Just set up and installed this at home, some set up issues but with help from support was sorted very quickly. Now up and running and one very satisfied customer
Written by a customer while visiting swann.com
Customer Rating
4
Swann smart security camera, 2 pack
on March 13, 2018
Posted by: Adrian Graham
Fantastic product, very easy to set up and connect to the app. Strong wifi single is very important, so keep that in mind whilst positioning the cameras. App user interface very user friendly considering the price tag, can’t recommend this product highly enough. Favourite feature is the ability to check the cameras at anytime through the app to see a live stream of the house. Fantastic product, fantastic price.
Written by a customer while visiting swann.com
Customer Rating
4
Clear video feed.
on April 5, 2018
Posted by: Emily G.
The cameras work as expected. The video feed is great. The large viewing angle is better than anything on the market at this price range. My complaint has to do with the app. I cannot get the camera to stay on the outdoor setting. It reverts back to indoor every time. I also wish there was an easier way to turn the cameras on and off.
Written by a customer while visiting swann.com
Customer Rating
4
Smart security camera
on July 18, 2018
Posted by: Rudrapathy P.
Very pleased with the purchase. My only comment would be that the battery life could be longer/ better!!
Written by a customer while visiting swann.com