Customer reviews from swann.com
Swann - 4580 8-Channel, 4-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/white
Average customer rating
4.6
(93 Reviews)
Rating breakdown 93 reviews
5 Stars
69
4 Stars
19
3 Stars
0
2 Stars
0
1 Star
5
93%of customers recommend this product.
(
40 out of
43)
Customer Reviews for Swann - 4580 8-Channel, 4-Camera Indoor/Outdoor Wired 1TB DVR Surveillance System - Gray/white
Customer Rating
1
Do not recommend this product at all
on June 7, 2024
Posted by: ksmith
My Stepdad purchased this for my Mum about 8 months ago and it was installed in early January. You can see the live view perfectly and then 3-4 minutes later the DVR turns itself off and disconnects from the screen and you have nothing. Eventually (no set timing.. just when it feels like it) it will start back up and the 3-4 minutes later it's gone again. Because the DVR isn't running you have no access to anything on the app. This has been going on for 6 months and nothing will make this system stay running as it should. Can't express how disappointed in this product we are.
Response from swann.comBy LV - Swann Team, June 12, 2024
Hello ksmith,
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. As of January 2024, Swann offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
We are sorry to hear about your most recent experience with your system. Based on the information you provided we suggest you contact our support team and ask to speak to a L2 technician who can help you troubleshoot the unit, optimize settings and offer solutions for your particular application. As of January 2024, Swann offers a two-year warranty provided a copy of your receipt or up to 36 months with valid registration on a Secure + Plan. You can reach our support team through the link below. Click on the blue box on the bottom right-hand corner to chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
For real-time support, check the number below
1. USA & Canada: 1800 627 2799
2. Australia: 1800 788 210
3. United Kingdom: 0808 168 9031
Your feedback is important to us.
LV-Swann Team
Written by a customer while visiting swann.com
Customer Rating
4
Nice DIY system
on May 15, 2018
Posted by: Chask H.
The cameras are very good, the image is great, easy to manage and operate. Just needs some help with the notification feature, it's iffy. Other than that, it is great!
Written by a customer while visiting swann.com
Customer Rating
4
Maybe should include one of
on June 18, 2018
Posted by: Carlos H.
Maybe should include one of the four carmeras with a wider view.
Written by a customer while visiting swann.com
Customer Rating
4
Good picture for great price
on September 28, 2018
Posted by: Chad b.
Very happy with product
Written by a customer while visiting swann.com
Customer Rating
5
SECURITY MY WAY
on September 6, 2017
Posted by: Jules, USA
Have only had this system for a day, but already feel so much safer. So easy to install. ...and we're not spring chickens! It's a wonderful concept to be able to go on my phone from anywhere and be able to check in to see my home....my safe and secure home. Thank you Swann for making such a user friendly product.
Written by a customer while visiting swann.com
Customer Rating
5
Happy customer
on April 13, 2017
Posted by: Cheekylot, UK
Easy to install for our first time. Great quality pictures. Set at high sensitivity and yes it's sensitive! Could have made the alert a little more subtle and with a volume as it's a bit loud. Otherwise it's exactly what I wanted. I'm a happy customer
Written by a customer while visiting swann.com
Customer Rating
5
homesafe
on January 4, 2018
Posted by: joseph b.
mywife loves the ease of use quick set-up and wide field of view
Written by a customer while visiting swann.com
Customer Rating
5
Chris
on January 6, 2018
Posted by: Chris K.
Just installed this today and all went well until I set up email notifications.
Written by a customer while visiting swann.com