Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
2
need recording time to match the motion
on July 31, 2019
Posted by: mike9157
from prince george, bc, Ca
I bought my cameras 3 months ago, video is clear connectivity was difficult with my blackberry key2 (android OS) so had to set up with wifes Iphone. When video is triggered it only lasts 10-15 seconds even if there is movement so miss most of what is happening.Find cameras not very useful except for live view.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
We are sorry to hear about your experience with the Wire-Free Smart Security Camera. This camera has a PIR sensor, which will send a push notification to your mobile device (IOS/Android) and/or begin recording when heat or motion is detected within the sensors range.
You can inquire with our Technical Support, as they are available 24/7 and can help adjust the settings in a manner that would best fit your security needs.
https://www.swann.com/us/company/contact-us
The great thing about the Wire-Free Smart Camera is the fact that the storage space is expandable using our ExtraSafe Cloud Storage Plan. Please review the link below for more details.
https://www.swann.com/us/extrasafe-pricing
Your feed back is greatly appreciated!
Thank you.
Swann Customer Support
We are sorry to hear about your experience with the Wire-Free Smart Security Camera. This camera has a PIR sensor, which will send a push notification to your mobile device (IOS/Android) and/or begin recording when heat or motion is detected within the sensors range.
You can inquire with our Technical Support, as they are available 24/7 and can help adjust the settings in a manner that would best fit your security needs.
https://www.swann.com/us/company/contact-us
The great thing about the Wire-Free Smart Camera is the fact that the storage space is expandable using our ExtraSafe Cloud Storage Plan. Please review the link below for more details.
https://www.swann.com/us/extrasafe-pricing
Your feed back is greatly appreciated!
Thank you.
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Stopped supporting Android
on October 2, 2019
Posted by: UnSafe by Swann
from Sacramento, CA
Frequency of use:Daily
Stopped working September 2019with the latest Android update. Been a month now and still no sign of an update. Support isn't getting back to me. Seems they sold me a product that I can't use anymore. Super disappointed.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our most recent update. We have our development team working hard on providing an update. In the meantime, please see our article on a few workarounds on getting this application to work.
https://www.swann.com/blog/safe-by-swann-app-floodlight-issue-android/
We hope to soon have this corrected and earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our most recent update. We have our development team working hard on providing an update. In the meantime, please see our article on a few workarounds on getting this application to work.
https://www.swann.com/blog/safe-by-swann-app-floodlight-issue-android/
We hope to soon have this corrected and earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Good Little Rippa
on October 19, 2019
Posted by: Micky juice
from Sydney
Frequency of use:Daily
2.4ghz on the network, dont use it through a window due to reflections and if pulling it down to recharge the battery is a pain get the solar panel. Only 1 issue I find is when naming the camera in the app the apply button doesnt seem to work and the wifi receiver in it is a little weak but all in all a good product which receives alot of flack in these comments due to user error. If you have issues with setting it up it could be your network also not just your phone.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Poor Camera
on October 24, 2019
Posted by: Disappointed007
from Australia
Frequency of use:Daily
Battery life less than 1 week with the camera I bought recently. I'll be returning it for sure. Footage quality not great. Good concept but still just a toy
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 25, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera. The battery life on this unit will be affected by the amount of use. If the camera is constantly being triggered and/or remotely accessed, this can reduce battery lifetime.
We are sorry to hear about the frustrations caused to the point of return. We hope to soon address your concerns and have you as a returning customer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera. The battery life on this unit will be affected by the amount of use. If the camera is constantly being triggered and/or remotely accessed, this can reduce battery lifetime.
We are sorry to hear about the frustrations caused to the point of return. We hope to soon address your concerns and have you as a returning customer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Android users be warned
on November 6, 2019
Posted by: Maddy
from Australia
Frequency of use:Daily
We bought the camera in June 2019, and while it's great whilst plugged in, the battery life is very poor. Their app is currently not compatible with Android version 10 and therefore unless your phone is operating on an older version, you can't open the app without it crashing. It worked fine on my Pixel, but my partner's Pixel 2XL hasn't worked for a few months and my new Pixel 4 has the same issue. We now have to carry around the original Pixel and hotspot it so that we can view our security camera. Looking at buying camera's from elsewhere now. This camera has been a complete waste of time and money.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 7, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Wi-Fi Floodlight Camera. The battery life on the unit will vary based on the amount of usage. Our developers are working hard on pushing for the earliest launch date for an update. At this time we do not have a confirmed date to be publically announced. We hope to address your concerns within the near future.
Your patience is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Wi-Fi Floodlight Camera. The battery life on the unit will vary based on the amount of usage. Our developers are working hard on pushing for the earliest launch date for an update. At this time we do not have a confirmed date to be publically announced. We hope to address your concerns within the near future.
Your patience is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
good being wifi and battery but when you need it its never working
on December 13, 2019
Posted by: dnj67
from Australia Queensland
Frequency of use:Daily
had it for quite a while but heaps of instabilities
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 13, 2019
Hello,
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Wire-Free 1080P Smart Security Camera. In most common cases our Technical Support Team can help connect your camera within a few minutes. We would recommend that both devices be connected to a high-speed network for the best experience.
If you haven't already please call in and speak with our support team.
https://www.swann.com/us/contact-tech-support
We will have our product development team to review our comments to help further develop our products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Wire-Free 1080P Smart Security Camera. In most common cases our Technical Support Team can help connect your camera within a few minutes. We would recommend that both devices be connected to a high-speed network for the best experience.
If you haven't already please call in and speak with our support team.
https://www.swann.com/us/contact-tech-support
We will have our product development team to review our comments to help further develop our products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Absolutely terrible
on January 1, 2020
Posted by: Pecmeister
from Australia
Frequency of use:Daily
I bought this piece of junk about a month ago and returned as you can see on line reviews battery was only lasting 1 day. In comparison to the Ring spotlight cam, it has a long way to go as it’s battery and app absolutely obliterate the swan product and also cheaper.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Wifi Camera. The battery will give you up to two months of normal use. Note that high sensitivity, frequent access from the app and high numbers of event detection can impact the life of each charge and should be carefully considered when locating and setting the camera. Note also that extreme cold will reduce the effectiveness of the battery. The internal battery cannot be replaced as this would require breaking open the camera case which would affect the IP65 weatherproof seal.
A lithium battery has a typical life span of 500 cycles, meaning that you can recharge the battery 500 times before its performance becomes 20% lower than when the battery was new.
Therefore if the camera battery was lasting one month on average between charges, then 500 cycles are going to last 40 years. (500 / 12x per year).
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Wifi Camera. The battery will give you up to two months of normal use. Note that high sensitivity, frequent access from the app and high numbers of event detection can impact the life of each charge and should be carefully considered when locating and setting the camera. Note also that extreme cold will reduce the effectiveness of the battery. The internal battery cannot be replaced as this would require breaking open the camera case which would affect the IP65 weatherproof seal.
A lithium battery has a typical life span of 500 cycles, meaning that you can recharge the battery 500 times before its performance becomes 20% lower than when the battery was new.
Therefore if the camera battery was lasting one month on average between charges, then 500 cycles are going to last 40 years. (500 / 12x per year).
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Very good but ...
on February 25, 2020
Posted by: det66
from GILLINGHAM
Frequency of use:Daily
Bought this recently but had a major problem pairing. Their seemed to be a problem with the security on my phone or router but an hour with RockyP at customer support failed to resolve it. They were good but even logging in with Team Viewer failed. I did eventually get it going after myself ( more by luck) and am happy with the camera and the quality of picture. There is a lag between being triggered and getting a notification - sometimes + 30 minutes the is also a lag on the Safe app each time you load it up maybe 20-30 seconds. I have Swann 5mp wired as well and that is superb so went for this as a supplement as i had an area i couldn't run wire to. So good but for my wired is the preferred option. Battery life no known yet as not needed a charge for 2 days it has been up.
I would recommend this to a friend!
Written by a customer while visiting swann.com