Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
Worst camera I have ever owned
on January 25, 2022
Posted by: Ad7894
from Sydney
Frequency of use:Daily
We have had our car broken into twice whilst this camera has been 'on duty' and both times the camera did not work to capture the event. Would not recommend!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 28, 2022
Hello Ad7894,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, we would recommend reaching out and speaking with a member of our support team for tips on camera placement and PIR settings. There are many variables that can contribute to the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ÿour feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, we would recommend reaching out and speaking with a member of our support team for tips on camera placement and PIR settings. There are many variables that can contribute to the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ÿour feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Since Migration in 2020 Camera does not work
on November 28, 2021
Posted by: Oswaldo
Since Migration in 2020 Camera does not work and is not possible to pair the camera in my cellphone even downloading the latest App in Playsotre. I already asked for assistance to the indicated support mail adressse and to the day I have not received any response back.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 1, 2021
Hello Oswaldo,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. If this camera was not migrated to the new application in time, you may not be able to update the firmware of the camera. For the most immediate response, please contact our support team over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our support team can be reached 24 hours a day. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. If this camera was not migrated to the new application in time, you may not be able to update the firmware of the camera. For the most immediate response, please contact our support team over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our support team can be reached 24 hours a day. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Wouldn't buy
on November 26, 2021
Posted by: Jgirl74
from Hammond, Louisiana
I have two of these cameras. One of them I can't get to pair. The other one Keeps disconnecting, these cameras are nothing but problems. I also have the swann tilt cameras and the swann wireless outdoor 3 pack with DVD. No problems at all with those
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 1, 2021
Hello Jgirl74,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided, we would recommend contacting a member of our support team with your internet upload and download speeds. This will help us troubleshoot your devices. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided, we would recommend contacting a member of our support team with your internet upload and download speeds. This will help us troubleshoot your devices. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
Audio
on November 9, 2021
Posted by: Js86
Frequency of use:Daily
Great little camera but is it possible to mute the audio or even turn it off at certain times
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 9, 2021
Hello Js86,
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. The audio settings can be controlled using the Swann Security application. If you require a walkthrough or more information, please contact a member of our 24 hours support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. The audio settings can be controlled using the Swann Security application. If you require a walkthrough or more information, please contact a member of our 24 hours support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Waste of money
on September 28, 2021
Posted by: Kevatstocko
from Australia
Bought A package of 4 Swann wifi cameras. Had nothing but trouble keeping them active. Constantly missed movement around my home. 2 cameras failed after a firmware update was missed. Swann were very slow to respond and finally washed their hands of it telling me the cameras were out of warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
1
Don’t waste your money
on May 3, 2021
Posted by: JBUK
from Uk
Frequency of use:Daily
It doesn’t cover every angle, it constantly triggers from washing being on drying line yet doesn’t pick up delivery driver walking past it
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 14, 2021
Hello JBUK,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera has a wide 120° viewing angle. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection. If you have not already, please reach out to a member of our 24/7 support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera has a wide 120° viewing angle. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection. If you have not already, please reach out to a member of our 24/7 support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Wire-Free Smart Security camera
on February 4, 2021
Posted by: Davyon
Frequency of use:Daily
I have four cameras but two have stopped working unable to reinstall I have tried a few times but unable to connect to the WiFi
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 25, 2021
Hello Davyon,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera was recently migrated over to the new Swann Security application. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera was recently migrated over to the new Swann Security application. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Burglarized 3 days after installed and the cameras got nothing bb
on January 28, 2021
Posted by: Atty TJ
from Houston
Frequency of use:Daily
I am still shell- shocked after the break-in. But I set up 5 camera set on Wednesday. At 2 am some kids broke in. Perhaps they knew my system was lame! The cameras were pointed in the right direction but captured no video for me to playback. i spent 3 hours programming the 5 cameras. I am tech savvy. The process was not simple. Now after literally 1 week on the walls, the batteries are depleted.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 28, 2021
Hello Atty,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, it is important to us that you go over your current settings with a member of our support team. Since these cameras operate over an internet connection, bandwidth speed and camera placement are important. We would like to know more about your installation and look further into your camera settings.
Please know that the battery life of the cameras will vary on the amount of use. The more the camera is triggered, the more power used. Our support team would like to help. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, it is important to us that you go over your current settings with a member of our support team. Since these cameras operate over an internet connection, bandwidth speed and camera placement are important. We would like to know more about your installation and look further into your camera settings.
Please know that the battery life of the cameras will vary on the amount of use. The more the camera is triggered, the more power used. Our support team would like to help. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com