Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
5
Never had any issues and LOVE being able to check in when I'm at work
on October 1, 2018
Posted by: Dan B.
I have to say, this is one of the best purchases I have made and definitely the best purchase I have made to secure my home. I bought a 3 pack of these and then I later purchased 2 solar panels (which are honestly worth their weight in GOLD). I have 2 cameras outside, just under the eaves of my house so weren't terribly accessible for recharging every month or so, so I got the solar panels and now I don't have to touch them at all. I guess this is a *simple* way of having a decent CCTV system in without having to drill through walls or pay for installation - as there are only 2 screws to install.
Written by a customer while visiting swann.com
Customer Rating
1
So many issues
on November 30, 2019
Posted by: LeeG
from Hampshire
Frequency of use:Daily
I purchased 5 of these as an upgrade an old wired Swann system that worked perfectly but was old & lacked features. The new wireless cameras are difficult to set up and often stop working, however, if you can overcome this with perseverance, the main problem is that they only pick up a few of the triggers which makes them useless. An indoor hallway one is right next to the Wi-fi router but only picks up roughly 1 in 3 triggers. One over our garage with a strong signal is around the same only picking up few triggers whereas we have a wireless Ring security cam over the garage that picks up everything and is 100% reliable as you can see from the photos (Ring picking the person leaving the house at 7.07 and returning at 7.28, Swann only the 7.07). Swann really need to up their game and update the software immediately.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 6, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Camera. Our Wifi cameras rely on the reliability of a strong and fast internet connection for function. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible.
You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will send your feedback in compilation to our development team to help improve future products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Camera. Our Wifi cameras rely on the reliability of a strong and fast internet connection for function. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible.
You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will send your feedback in compilation to our development team to help improve future products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Battery only charged up to 40% and no repair
on May 27, 2020
Posted by: TAO W
from MELBOURNE
Frequency of use:Daily
Bought their smart wireless camera 3pk in 2018. One of three cameras can only be charged up to 80% in first year and 40% within two years.
They said it is out of warranty and they do not repair cameras...which means good luck guys, no repair, just throw it into the bin.
They said it is out of warranty and they do not repair cameras...which means good luck guys, no repair, just throw it into the bin.
They should recall this model, based on lots of reviews.
Do not believe stated 1 month battery life. Two person live in the house and set the sensitivity to low for front door, need to recharge every week. Imaging how busy our chargers are as we have three cameras.
There are other brands avaiable which allows users to replace the battery. Do your research and believe what we said here, otherwise you will be the next.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 5, 2020
Hello Tao,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080p Smart Security Camera. Based on the information provided, it is possible that the camera is no longer holding a charge due to this camera being operated outside of its operating temperature. This can/will lead to permanent damage to your camera. Since your first purchase in 2018, we have looked over all the feedback left for this product and created a second-generation model that will have since addressed your concerns. We hope to have you as a returning customer with the launch of our new battery camera.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080p Smart Security Camera. Based on the information provided, it is possible that the camera is no longer holding a charge due to this camera being operated outside of its operating temperature. This can/will lead to permanent damage to your camera. Since your first purchase in 2018, we have looked over all the feedback left for this product and created a second-generation model that will have since addressed your concerns. We hope to have you as a returning customer with the launch of our new battery camera.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
DO NOT PRUCHASE. Do your research. Read the reviews.
on January 11, 2020
Posted by: James L
from Australia
I don't usually write reviews and try to see the positives of a product, but oh my god, this purchase has been one of the more regrettable decisions I have made for our home, especially considering the steep price tag.
The battery initially lasted for 3 weeks as they stated, but deterioriated quickly. After 2 or so months of having the product, I am finding myself charging these once a week (I even had to turn the camera sensitivity and quality to the lowest setting to for battery longevity - even then the most I can stretch it to is a week and a half). If it is anything, the picture quality is alright at medium settings.
The cloud system takes 5 minutes or so to buffer a video - sometimes it never does. If you want to view the camera in real time, it's no better. The whole cloud infterface it uses is a joke, you will end up being incredibly frustrated at it - almost to the point where you're contemplating throwing these in the bin.
Funnily enough, I am trying to load a video on my phone now as I type, and it has been buffering for over 5 minutes.
Admittedly, I did not look up reviews before purchasing this product. I was blindsided and assumed the brand Swann would produce high quality/functional products.
It has been a very expensive lesson for me. I will never buy Swann again and hope someone reads this review before purchasing and doesn't end up a sucker like I was (or we all were, considering the amount of negative reviews).
It has been a very expensive lesson for me. I will never buy Swann again and hope someone reads this review before purchasing and doesn't end up a sucker like I was (or we all were, considering the amount of negative reviews).
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 13, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wi-Fi Cameras. Based on the context provided, your cameras may have exceeded its operating temperatures which resulted in permeate damage to your battery. If this occurs we offer a 1-year warranty or 18-months with valid registration.
This camera will rely on your internet connection for commands and remote access connectivity. For the best experience, we would recommend both units be connected to a high-speed network.
We are sorry to hear about your experience. We will share your feedback with our product development team to help with the future production of our products.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wi-Fi Cameras. Based on the context provided, your cameras may have exceeded its operating temperatures which resulted in permeate damage to your battery. If this occurs we offer a 1-year warranty or 18-months with valid registration.
This camera will rely on your internet connection for commands and remote access connectivity. For the best experience, we would recommend both units be connected to a high-speed network.
We are sorry to hear about your experience. We will share your feedback with our product development team to help with the future production of our products.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Extremely substandard product in every aspect.
on February 12, 2020
Posted by: Luco777
from Newcastle NSW AU
Frequency of use:Daily
I bought 6 Swann Smart Camera's around 1 year ago and from the get go I become aware of some critical issues with the camera's which Swann have been aware of since product launch. The first problem i encountered was the time it takes for the camera to wake from sleep mode and start recording the event after it senses motion. It misses at least the first 5 and in some cases up to 10 secs of the event every single time which happens to be the most crucial part of footage needed in an unfortunate situation. I contacted Swann in relation to this and even following the troubleshoot advice given to me by the Tech support team over the phone which were;
-- Wifi signal strength ( to which i attempted to resolve at an extra expense with Wi-Fi extenders positioned near every camera)
-- Camera positioning (the target needs to move across the camera's area of view from one side to the other before it will trigger the motion detection and start recording) It won't detect motion if the target is moving directly or slightly indirectly toward the camera view so therefore having to reposition the camera in order to address this results in the camera not being able to monitor the required area.
-- Camera True detect motion sensitivity set to MAX and True detect sleep set to MIN
-- Camera battery life over 50%
-- Camera positioning (the target needs to move across the camera's area of view from one side to the other before it will trigger the motion detection and start recording) It won't detect motion if the target is moving directly or slightly indirectly toward the camera view so therefore having to reposition the camera in order to address this results in the camera not being able to monitor the required area.
-- Camera True detect motion sensitivity set to MAX and True detect sleep set to MIN
-- Camera battery life over 50%
TO NO PREVAIL and this problem is still existing to this day 12 months later which unfortunately for me have had the Swann Smart Camera system let me down by not doing it's job when I needed it most as it missed the first critical 11 secs of footage of a home invasion at my home when the camera started recording after they were out of view and had kicked their way in only capturing a glimpse of the leg of one offender and missed a clear front on shot of both of them.
This is a major amateur design fault which renders this product completely useless for what it's designed to do. Swann have indicated on numerous occasions that upcoming planned software updates will rectify the above issues. There's not been a software update released as yet that has addressed the issues as promised.
Other issues encountered are;
-- Poor build quality, the female thread built into the bottom of the camera where the outdoor mounting stand attaches has broken away from the camera housing and fallen into the camera body on 2 cameras.
-- Video image quality deteriorates over time and becomes very very poor especially the night vision.
-- Battery life deteriorates quickly over time and the camera's need charging every 2 to 3 days even in low activity areas.
-- Video image quality deteriorates over time and becomes very very poor especially the night vision.
-- Battery life deteriorates quickly over time and the camera's need charging every 2 to 3 days even in low activity areas.
DON'T WASTE YOUR MONEY ON THIS PRODUCT. check out all of the competitors products that have progressed from their first series cameras releasing better and more improved models with 1 company on to it's 4th edition featuring 4k video quality for around the same price as Swann's very old and substandard yet still current series 1 cameras.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 12, 2020
Hello Luco777,
Thank you for reaching out to us and sharing your detailed feedback. We are sorry to hear about the many issues you have experienced with our Swann Wire-free Smart Security Cameras. We will have our product development team look over your review to help with the further improvement of our products. This camera is no longer in production and we are taking all feedback into consideration for the launch of this camera's second generation. Many of the issues you have are a camera or software limitation. If you have not already, please contact our support team to see how we can best assist.
https://www.swann.com/us/contact-tech-support
We hope to have you as a returning customer with the launch of our future products. Please know orders placed on Swann.com can be returned within the first 30 days of your purchase for a full refund.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your detailed feedback. We are sorry to hear about the many issues you have experienced with our Swann Wire-free Smart Security Cameras. We will have our product development team look over your review to help with the further improvement of our products. This camera is no longer in production and we are taking all feedback into consideration for the launch of this camera's second generation. Many of the issues you have are a camera or software limitation. If you have not already, please contact our support team to see how we can best assist.
https://www.swann.com/us/contact-tech-support
We hope to have you as a returning customer with the launch of our future products. Please know orders placed on Swann.com can be returned within the first 30 days of your purchase for a full refund.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Disappointing after firmware update
on September 14, 2019
Posted by: Annette 63
from Australia
Frequency of use:Daily
I bought this camera for inside use 6 months ago to view my dogs when I was out. It was working fine and was happy with it until I was required to update it to new firmware. Since then connecting to live view is spasmodic. Most of the time it tries over and over to connect without any success. It’s so frustrating, that I’m going to look around for a better product from another company.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello Annette,
Thank you for reaching out to us and providing your feedback. We are sorry to hear that our most recent update is potentially causing you issues, Have you spoken with our Technical Support Team?
We would like to further assist.
We offer a 1-year warranty provided a copy of your receipt. If deemed defective, we can move forward with a replacement of your unit.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear that our most recent update is potentially causing you issues, Have you spoken with our Technical Support Team?
We would like to further assist.
We offer a 1-year warranty provided a copy of your receipt. If deemed defective, we can move forward with a replacement of your unit.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Worked for a year
on December 7, 2019
Posted by: ManishU
from Brisbane
Frequency of use:Daily
This camera lasted exactly for a year. And while it was working fine on solar panel all this while, 2 weeks ago it suddenly stopped working. Customer support has not been helpful.
This camera does not like being close to magnets even though it has a magnetic mount. After resetting the camera multiple times as soon as it is mounted the camera stops working.
Was okay while it lasted. Wont buy another swann branded camera again though.
This camera does not like being close to magnets even though it has a magnetic mount. After resetting the camera multiple times as soon as it is mounted the camera stops working.
Was okay while it lasted. Wont buy another swann branded camera again though.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 9, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you experience in such a short period of time. There are many variables that can contribute to the lifespan of your unit. Based on the context provided, we are unable to confirm the root of your issues. If you haven't already, you can speak with our support team to confirm the root of your troubles. If deemed defective, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you experience in such a short period of time. There are many variables that can contribute to the lifespan of your unit. Based on the context provided, we are unable to confirm the root of your issues. If you haven't already, you can speak with our support team to confirm the root of your troubles. If deemed defective, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
3
NOT for ceiling mount, yet.
on December 20, 2017
Posted by: Pedro S.
Product description says we can mount it on ceiling but to do that camera must be upside down and there is no option to flip image on camera itself, in firmware, or in the only app we can use with it. Another thing to fix in future revisions of firmware or app. The latest firmware upgrade improved a couple of things, but still much progress to be made IMHO.
Response from swann.comBy January 2, 2018
Thank you for your feedback. A firmware update that will enable image rotation is expected by the end of January 2018.
Written by a customer while visiting swann.com