Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
Extremely disappointing
on June 29, 2019
Posted by: Bluey2
from Caboolture Australia
Frequency of use:Daily
I had high hopes for this little unit as I have several other Swann products that I am happy with. Unfortunately this camera seems to stay connected for around 6 - 8 hours before it shuts itself down. The only way to wake it up is to perform a hard reset on the unit itself and re-pair it. Once re-paired, it seems to perform okay again for another 6 or so hours. Battery voltage is always above 80%, and has strong wifi as it is within 2 metres from a wifi extender. This is the second unit in as many days to have the same problem so it appears to be firmware related. I have tried this on a different wifi connection to no avail.
Written by a customer while visiting swann.com
Customer Rating
2
Poor wifi range
on June 22, 2019
Posted by: Bluey2
from BRISBANE AUSTRALIA
Unfortunately this unit appears to have very poor wifi range and also takes forever to connect to live view on the app even though resolution settings are set to minimum. All in all a little disappointing.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
The camera has a wireless range of up to 65ft. We recommend keeping the camera as close to the router as possible. Also, the number of walls between the camera and the router may affect the wireless range.
Written by a customer while visiting swann.com
Customer Rating
1
keep charging
on June 13, 2019
Posted by: serkan29
from leicester
Frequency of use:Daily
i keep charging it everyday :((((((( wasting money
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We are sorry to hear about the charging issue with the camera. You may benefit from switching some of the camera settings. We recommend speaking with our technical support team for further assistance they are available 24/7.
Written by a customer while visiting swann.com
Customer Rating
2
OK camera, appalling battery life
on June 8, 2019
Posted by: StevieC
from Brighton
Frequency of use:Daily
The camera is ok, reasonable picture, misses first movements though. Battery life is very bad, with detection/alerts switched off battery struggling to last much more than 30 hours.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
1
Never connects
on May 10, 2019
Posted by: Shal
from Liverpool
Terrible cctv never can connect via app a waste of money now sitting in a drawer and expensive my cheap China works better
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We are sorry to hear about the issues you are having with your Swann unit. We recommend speaking with our technical support team for further assistance. The camera may require a firmware update.
https://www.swann.com/us/company/contact-us
https://www.swann.com/us/company/contact-us
Written by a customer while visiting swann.com
Customer Rating
2
WIFI Coverage???
on March 21, 2019
Posted by: Moxie
from Australia
Frequency of use:Daily
I brought this Camera set up x 3, with solar panels, but on set up having trouble with WIFI coverage for outdoors. Has anyone else had trouble with this that can help place me in right direction?? ( I have mobile data connection I am connecting with) does it need to be a fixed line? I have tried online /support but cannot get through.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We recommend speaking with our technical support team for further assistance. They are available 24/7.
https://www.swann.com/us/company/contact-us
https://www.swann.com/us/company/contact-us
Written by a customer while visiting swann.com
Customer Rating
1
Battery Life
on March 20, 2019
Posted by: CD19
from Australia
Frequency of use:Daily
I have four cameras and have had them for nearly 7 months. Two of them will no longer hold any charge at all. Can the batteries be replaced?
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
No, the batteries are not able to to be replaced. However, if the cameras were purchased 7 months ago then you should be within the Swann 12-month warranty. We recommend speaking with our customer support team in order to set up a warranty claim.
Written by a customer while visiting swann.com
Customer Rating
4
Jason
on March 2, 2019
Posted by: Jase1205
Very easy to install. App is good and again easy to navigate. When it’s very sunny the alerts do increase due to the heat. The only reason I’ve gave it 4* is the WiFi distance even in lin rod sight is not so good but still work.
One thing the developers need to update is the signal strength to be displayed within the app when selecting the WiFi as this would be most useful when locating the camera.
Overall not a bad camera.
One thing the developers need to update is the signal strength to be displayed within the app when selecting the WiFi as this would be most useful when locating the camera.
Overall not a bad camera.
Written by a customer while visiting swann.com