Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
Poor Camera
on October 24, 2019
Posted by: Disappointed007
from Australia
Frequency of use:Daily
Battery life less than 1 week with the camera I bought recently. I'll be returning it for sure. Footage quality not great. Good concept but still just a toy
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 25, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera. The battery life on this unit will be affected by the amount of use. If the camera is constantly being triggered and/or remotely accessed, this can reduce battery lifetime.
We are sorry to hear about the frustrations caused to the point of return. We hope to soon address your concerns and have you as a returning customer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Smart Security Camera. The battery life on this unit will be affected by the amount of use. If the camera is constantly being triggered and/or remotely accessed, this can reduce battery lifetime.
We are sorry to hear about the frustrations caused to the point of return. We hope to soon address your concerns and have you as a returning customer.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Good Little Rippa
on October 19, 2019
Posted by: Micky juice
from Sydney
Frequency of use:Daily
2.4ghz on the network, dont use it through a window due to reflections and if pulling it down to recharge the battery is a pain get the solar panel. Only 1 issue I find is when naming the camera in the app the apply button doesnt seem to work and the wifi receiver in it is a little weak but all in all a good product which receives alot of flack in these comments due to user error. If you have issues with setting it up it could be your network also not just your phone.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
5
Easy to use - great app
on October 8, 2019
Posted by: GavinD
from Melbourne Australia
Frequency of use:Daily
Had the cameras for a few months now. The batteries only last about 6 weeks in real world usage - which is fine for me. Just means I need to re-charge the batteries 8 times a year - no big issue. I have one that is in a very hard spot to get to but I have that connected to a Swann solar panel - I haven't had to recharge it yet - the solar panel even recharged over winter with not that much sun.
Images are clear. Alerts come through within 20 - 30 sec - even works with my Apple Watch.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Shocking!!
on October 2, 2019
Posted by: Benston
from Brisbane
Frequency of use:Daily
Would not recommend to anyone! The batteries wont charge past 55% they struggle to pick up wifi even though every other device gets wifi perfect, even the camera that is 5 feet away won't go over 27% signal. So many App issues is not even funny. Complete waste of time! Will be returning them ASAP.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We apologize for the inconvenience. Based on the context provided, your camera itself is now having issues with the internal battery. It is possible the unit has exceeded its operating temperature which can result in damage to the unit. Please speak with our support team to begin troubleshooting.
Once deemed defective, we can process a warranty claim under our 1-year warranty provided a copy of your receipt.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We apologize for the inconvenience. Based on the context provided, your camera itself is now having issues with the internal battery. It is possible the unit has exceeded its operating temperature which can result in damage to the unit. Please speak with our support team to begin troubleshooting.
Once deemed defective, we can process a warranty claim under our 1-year warranty provided a copy of your receipt.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Stopped supporting Android
on October 2, 2019
Posted by: UnSafe by Swann
from Sacramento, CA
Frequency of use:Daily
Stopped working September 2019with the latest Android update. Been a month now and still no sign of an update. Support isn't getting back to me. Seems they sold me a product that I can't use anymore. Super disappointed.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our most recent update. We have our development team working hard on providing an update. In the meantime, please see our article on a few workarounds on getting this application to work.
https://www.swann.com/blog/safe-by-swann-app-floodlight-issue-android/
We hope to soon have this corrected and earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our most recent update. We have our development team working hard on providing an update. In the meantime, please see our article on a few workarounds on getting this application to work.
https://www.swann.com/blog/safe-by-swann-app-floodlight-issue-android/
We hope to soon have this corrected and earn your 5-star rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Disappointing after firmware update
on September 14, 2019
Posted by: Annette 63
from Australia
Frequency of use:Daily
I bought this camera for inside use 6 months ago to view my dogs when I was out. It was working fine and was happy with it until I was required to update it to new firmware. Since then connecting to live view is spasmodic. Most of the time it tries over and over to connect without any success. It’s so frustrating, that I’m going to look around for a better product from another company.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello Annette,
Thank you for reaching out to us and providing your feedback. We are sorry to hear that our most recent update is potentially causing you issues, Have you spoken with our Technical Support Team?
We would like to further assist.
We offer a 1-year warranty provided a copy of your receipt. If deemed defective, we can move forward with a replacement of your unit.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear that our most recent update is potentially causing you issues, Have you spoken with our Technical Support Team?
We would like to further assist.
We offer a 1-year warranty provided a copy of your receipt. If deemed defective, we can move forward with a replacement of your unit.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Disappointing
on September 2, 2019
Posted by: nigal
from SA
I have tried for two days with all the instructions etc. Still no joy, read about using a different phone and isolating it from mobile network. After getting second phone to at least upload the app. The 2nd phone would not connect to the camera or visa versa? Spoke to a tech today, after following his advise still no connection. He suggested another phone (how many fr#cking phones do you need). Two days I will not get back, returning these cameras. Look good, what I wanted, but alas no substance and no use if they don't work. Should have read the app Reviews 1st. DOH!.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
We are sorry to hear about your experience with our Smart Wi-Fi Security Camera. Since this unit relies on a Wi-Fi connection to communicate from the camera to the mobile device, issues can occur if there is an interruption of the frequencies in your area. If you live in a populated area, you may want to switch your network frequency to 5GHz. This unit will work on 2.4GHz & 5GHz with a wireless range up to 65ft/20m*. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. It is uncommon for this to occur and we would like to further assist.
Did you get a chance to speak with a level two technician?
Wi-Fi extenders are commonly used to help strengthen the signal of your wireless internet connection.
We are sorry to hear we have caused frustration to the point of return. If it is not too late, we would like to further assist.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Should your item be deemed defective, we can process a replacement of the unit under our 1-year warranty.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
We are sorry to hear about your experience with our Smart Wi-Fi Security Camera. Since this unit relies on a Wi-Fi connection to communicate from the camera to the mobile device, issues can occur if there is an interruption of the frequencies in your area. If you live in a populated area, you may want to switch your network frequency to 5GHz. This unit will work on 2.4GHz & 5GHz with a wireless range up to 65ft/20m*. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. It is uncommon for this to occur and we would like to further assist.
Did you get a chance to speak with a level two technician?
Wi-Fi extenders are commonly used to help strengthen the signal of your wireless internet connection.
We are sorry to hear we have caused frustration to the point of return. If it is not too late, we would like to further assist.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Should your item be deemed defective, we can process a replacement of the unit under our 1-year warranty.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
need recording time to match the motion
on July 31, 2019
Posted by: mike9157
from prince george, bc, Ca
I bought my cameras 3 months ago, video is clear connectivity was difficult with my blackberry key2 (android OS) so had to set up with wifes Iphone. When video is triggered it only lasts 10-15 seconds even if there is movement so miss most of what is happening.Find cameras not very useful except for live view.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
We are sorry to hear about your experience with the Wire-Free Smart Security Camera. This camera has a PIR sensor, which will send a push notification to your mobile device (IOS/Android) and/or begin recording when heat or motion is detected within the sensors range.
You can inquire with our Technical Support, as they are available 24/7 and can help adjust the settings in a manner that would best fit your security needs.
https://www.swann.com/us/company/contact-us
The great thing about the Wire-Free Smart Camera is the fact that the storage space is expandable using our ExtraSafe Cloud Storage Plan. Please review the link below for more details.
https://www.swann.com/us/extrasafe-pricing
Your feed back is greatly appreciated!
Thank you.
Swann Customer Support
We are sorry to hear about your experience with the Wire-Free Smart Security Camera. This camera has a PIR sensor, which will send a push notification to your mobile device (IOS/Android) and/or begin recording when heat or motion is detected within the sensors range.
You can inquire with our Technical Support, as they are available 24/7 and can help adjust the settings in a manner that would best fit your security needs.
https://www.swann.com/us/company/contact-us
The great thing about the Wire-Free Smart Camera is the fact that the storage space is expandable using our ExtraSafe Cloud Storage Plan. Please review the link below for more details.
https://www.swann.com/us/extrasafe-pricing
Your feed back is greatly appreciated!
Thank you.
Swann Customer Support
Written by a customer while visiting swann.com