Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
Absolutely terrible
on January 1, 2020
Posted by: Pecmeister
from Australia
Frequency of use:Daily
I bought this piece of junk about a month ago and returned as you can see on line reviews battery was only lasting 1 day. In comparison to the Ring spotlight cam, it has a long way to go as it’s battery and app absolutely obliterate the swan product and also cheaper.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , January 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Wifi Camera. The battery will give you up to two months of normal use. Note that high sensitivity, frequent access from the app and high numbers of event detection can impact the life of each charge and should be carefully considered when locating and setting the camera. Note also that extreme cold will reduce the effectiveness of the battery. The internal battery cannot be replaced as this would require breaking open the camera case which would affect the IP65 weatherproof seal.
A lithium battery has a typical life span of 500 cycles, meaning that you can recharge the battery 500 times before its performance becomes 20% lower than when the battery was new.
Therefore if the camera battery was lasting one month on average between charges, then 500 cycles are going to last 40 years. (500 / 12x per year).
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your experience with our Swann Wifi Camera. The battery will give you up to two months of normal use. Note that high sensitivity, frequent access from the app and high numbers of event detection can impact the life of each charge and should be carefully considered when locating and setting the camera. Note also that extreme cold will reduce the effectiveness of the battery. The internal battery cannot be replaced as this would require breaking open the camera case which would affect the IP65 weatherproof seal.
A lithium battery has a typical life span of 500 cycles, meaning that you can recharge the battery 500 times before its performance becomes 20% lower than when the battery was new.
Therefore if the camera battery was lasting one month on average between charges, then 500 cycles are going to last 40 years. (500 / 12x per year).
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
both camera's outside failed at -25C
on December 20, 2019
Posted by: crapcam
from northern ontario
Frequency of use:Daily
will no longer connect to wifi after being exposed to -25C. Should not be sold in northern ontario as an outdoors camera. motion sensor misses just about everything too.
No, I would not recommend this to a friend.
Response from swann.comBy Customer Service , December 23, 2019
Hello,
Thank you for reaching out to us and sharing your experience. We are sorry to hear about what happened with our Swann Wire-free Camera. This camera has an operating temperature of -10°C to 45°C. We do not recommend that this camera is operated outside of its operating temperature. If exposed, this can/will cause permanent damage. Please call in and provide a copy of your receipt.
We offer a 1-year warranty or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your experience. We are sorry to hear about what happened with our Swann Wire-free Camera. This camera has an operating temperature of -10°C to 45°C. We do not recommend that this camera is operated outside of its operating temperature. If exposed, this can/will cause permanent damage. Please call in and provide a copy of your receipt.
We offer a 1-year warranty or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
good being wifi and battery but when you need it its never working
on December 13, 2019
Posted by: dnj67
from Australia Queensland
Frequency of use:Daily
had it for quite a while but heaps of instabilities
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 13, 2019
Hello,
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Wire-Free 1080P Smart Security Camera. In most common cases our Technical Support Team can help connect your camera within a few minutes. We would recommend that both devices be connected to a high-speed network for the best experience.
If you haven't already please call in and speak with our support team.
https://www.swann.com/us/contact-tech-support
We will have our product development team to review our comments to help further develop our products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your experience with our Wire-Free 1080P Smart Security Camera. In most common cases our Technical Support Team can help connect your camera within a few minutes. We would recommend that both devices be connected to a high-speed network for the best experience.
If you haven't already please call in and speak with our support team.
https://www.swann.com/us/contact-tech-support
We will have our product development team to review our comments to help further develop our products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Worked for a year
on December 7, 2019
Posted by: ManishU
from Brisbane
Frequency of use:Daily
This camera lasted exactly for a year. And while it was working fine on solar panel all this while, 2 weeks ago it suddenly stopped working. Customer support has not been helpful.
This camera does not like being close to magnets even though it has a magnetic mount. After resetting the camera multiple times as soon as it is mounted the camera stops working.
Was okay while it lasted. Wont buy another swann branded camera again though.
This camera does not like being close to magnets even though it has a magnetic mount. After resetting the camera multiple times as soon as it is mounted the camera stops working.
Was okay while it lasted. Wont buy another swann branded camera again though.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 9, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you experience in such a short period of time. There are many variables that can contribute to the lifespan of your unit. Based on the context provided, we are unable to confirm the root of your issues. If you haven't already, you can speak with our support team to confirm the root of your troubles. If deemed defective, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you experience in such a short period of time. There are many variables that can contribute to the lifespan of your unit. Based on the context provided, we are unable to confirm the root of your issues. If you haven't already, you can speak with our support team to confirm the root of your troubles. If deemed defective, we offer a 1-year warranty provided a copy of your receipt or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
So many issues
on November 30, 2019
Posted by: LeeG
from Hampshire
Frequency of use:Daily
I purchased 5 of these as an upgrade an old wired Swann system that worked perfectly but was old & lacked features. The new wireless cameras are difficult to set up and often stop working, however, if you can overcome this with perseverance, the main problem is that they only pick up a few of the triggers which makes them useless. An indoor hallway one is right next to the Wi-fi router but only picks up roughly 1 in 3 triggers. One over our garage with a strong signal is around the same only picking up few triggers whereas we have a wireless Ring security cam over the garage that picks up everything and is 100% reliable as you can see from the photos (Ring picking the person leaving the house at 7.07 and returning at 7.28, Swann only the 7.07). Swann really need to up their game and update the software immediately.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , December 6, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Camera. Our Wifi cameras rely on the reliability of a strong and fast internet connection for function. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible.
You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will send your feedback in compilation to our development team to help improve future products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Camera. Our Wifi cameras rely on the reliability of a strong and fast internet connection for function. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible.
You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We will send your feedback in compilation to our development team to help improve future products.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Android users be warned
on November 6, 2019
Posted by: Maddy
from Australia
Frequency of use:Daily
We bought the camera in June 2019, and while it's great whilst plugged in, the battery life is very poor. Their app is currently not compatible with Android version 10 and therefore unless your phone is operating on an older version, you can't open the app without it crashing. It worked fine on my Pixel, but my partner's Pixel 2XL hasn't worked for a few months and my new Pixel 4 has the same issue. We now have to carry around the original Pixel and hotspot it so that we can view our security camera. Looking at buying camera's from elsewhere now. This camera has been a complete waste of time and money.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 7, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Wi-Fi Floodlight Camera. The battery life on the unit will vary based on the amount of usage. Our developers are working hard on pushing for the earliest launch date for an update. At this time we do not have a confirmed date to be publically announced. We hope to address your concerns within the near future.
Your patience is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about your experience with our Swann Wi-Fi Floodlight Camera. The battery life on the unit will vary based on the amount of usage. Our developers are working hard on pushing for the earliest launch date for an update. At this time we do not have a confirmed date to be publically announced. We hope to address your concerns within the near future.
Your patience is appreciated.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
The Safe By Swann App doesn't work on Android 10
on November 3, 2019
Posted by: Anonymous
from Melbourne
Don't by this product unless they fix the app to work on Android 10. Despite Google releasing Android 10 in Feb to allow developers to ensure their saps are ready for the release of the latest Google software Swann still have not got an update to this. Check out their reviews on the Google Play store. All 1 start reviews complaining about the same thing.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 5, 2019
Hello,
Thank you for reaching out to us. We are sorry for all the inconveniences caused due to the delay in our update for the Safe by Swann application. Currently, our developers are working to push the earliest release date. Due to the nature of this update, we are unable to get a confirmed date that we can publically announce. Once more details have been provided, they will be publically posted and shared.
We hope to soon address your concerns to help improve your experience.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry for all the inconveniences caused due to the delay in our update for the Safe by Swann application. Currently, our developers are working to push the earliest release date. Due to the nature of this update, we are unable to get a confirmed date that we can publically announce. Once more details have been provided, they will be publically posted and shared.
We hope to soon address your concerns to help improve your experience.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Do not last
on October 29, 2019
Posted by: tdhs
from sydney
Frequency of use:Daily
Purchased 4 of these cameras 6 months ago and have the following points to make;
- Battery life is much better on some than others. I have 2 cameras that now only last 2 days and thats with them only being active to movement during the night. My best camera will last 5 days located on the front of house (facing road) and actively recording an average of 5 clips per day. Cameras average 4 days in total
- recharge time for each camera is 4+hours
- Some cameras just decide to go offline which require a hard reset and re-pairing. A process that is not a quick one
- The app is pretty good but can be quite buggy and crashes often.
Given the weekly charge and re-mounting duties for these cameras I will most likely go for hard wired cameras soon. Well... as soon as all my camera eventually die anyway which is likely not too far away at the current rate.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 31, 2019
Hello,
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you are experiencing with the battery life on your units. We would like to recommend that the units always be within their operating temperature. Exceeding these temperatures can result in permanent damage to the battery within the unit. This can contribute to other issues arising. Please know we offer a 1-year warranty provided a copy of your receipt. Please call in to begin a claim and we will replace your units with a replacement.
https://support.swann.com/en_us/contact-us-r1GsXncm7
We are working hard on the launch of an update of the Safe by Swann application. We hope to soon address your concerns.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and providing your feedback. We are sorry to hear about the issues you are experiencing with the battery life on your units. We would like to recommend that the units always be within their operating temperature. Exceeding these temperatures can result in permanent damage to the battery within the unit. This can contribute to other issues arising. Please know we offer a 1-year warranty provided a copy of your receipt. Please call in to begin a claim and we will replace your units with a replacement.
https://support.swann.com/en_us/contact-us-r1GsXncm7
We are working hard on the launch of an update of the Safe by Swann application. We hope to soon address your concerns.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com