Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
4
Good portable capture device
on December 14, 2017
Posted by: Ranger M.
Mainly used to capture nocturnal wildlife, the night vision is on par with some of the decent gamecams in the market. Wi-Fi setup was quick but camera took awhile to retrieve live view. After live view got going, the camera worked fine although connection can still be bit flaky at times. More user interaction-feedback should be put into the app when Installing new firmware, for some inexplicable reason, the app doesn't show any progress indicator, anyway I followed the manual instructions (good pictorial guide) which were spot-on and had the firmware installed finally. Also, the app was updated a few days ago and now appears to allow for more regular recordings. I haven't fully tested the settings yet but i'm hoping this would allow for more close encounters footages at the site.
Written by a customer while visiting swann.com
Customer Rating
1
Sounds great. Actually rubbish
on February 10, 2020
Posted by: Hopeless
from Manchester
Frequency of use:Daily
Camera gave about a month's life between charges originally. Now, after a couple of years, it's about 5 days and I really can't be bothered getting the ladder out to take it it down and recharge it that frequently. Easier to let people steal stuff and claim on the insurance!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 11, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. It is possible that the battery on the camera has reached or exceeded its operating temperature. If this camera is operated outside this temperature, it can/will lead to permanent damage. We offer a 1-year warranty on this unit or 18-months with valid registration.
We are sorry to inform you that outside of this time frame we are unable to process a full replacement. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. It is possible that the battery on the camera has reached or exceeded its operating temperature. If this camera is operated outside this temperature, it can/will lead to permanent damage. We offer a 1-year warranty on this unit or 18-months with valid registration.
We are sorry to inform you that outside of this time frame we are unable to process a full replacement. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
both camera's outside failed at -25C
on December 20, 2019
Posted by: crapcam
from northern ontario
Frequency of use:Daily
will no longer connect to wifi after being exposed to -25C. Should not be sold in northern ontario as an outdoors camera. motion sensor misses just about everything too.
No, I would not recommend this to a friend.
Response from swann.comBy Customer Service , December 23, 2019
Hello,
Thank you for reaching out to us and sharing your experience. We are sorry to hear about what happened with our Swann Wire-free Camera. This camera has an operating temperature of -10°C to 45°C. We do not recommend that this camera is operated outside of its operating temperature. If exposed, this can/will cause permanent damage. Please call in and provide a copy of your receipt.
We offer a 1-year warranty or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your experience. We are sorry to hear about what happened with our Swann Wire-free Camera. This camera has an operating temperature of -10°C to 45°C. We do not recommend that this camera is operated outside of its operating temperature. If exposed, this can/will cause permanent damage. Please call in and provide a copy of your receipt.
We offer a 1-year warranty or 18-months with valid registration.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
WIFI Coverage???
on March 21, 2019
Posted by: Moxie
from Australia
Frequency of use:Daily
I brought this Camera set up x 3, with solar panels, but on set up having trouble with WIFI coverage for outdoors. Has anyone else had trouble with this that can help place me in right direction?? ( I have mobile data connection I am connecting with) does it need to be a fixed line? I have tried online /support but cannot get through.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service, October 24, 2019
We recommend speaking with our technical support team for further assistance. They are available 24/7.
https://www.swann.com/us/company/contact-us
https://www.swann.com/us/company/contact-us
Written by a customer while visiting swann.com
Customer Rating
1
The Safe By Swann App doesn't work on Android 10
on November 3, 2019
Posted by: Anonymous
from Melbourne
Don't by this product unless they fix the app to work on Android 10. Despite Google releasing Android 10 in Feb to allow developers to ensure their saps are ready for the release of the latest Google software Swann still have not got an update to this. Check out their reviews on the Google Play store. All 1 start reviews complaining about the same thing.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , November 5, 2019
Hello,
Thank you for reaching out to us. We are sorry for all the inconveniences caused due to the delay in our update for the Safe by Swann application. Currently, our developers are working to push the earliest release date. Due to the nature of this update, we are unable to get a confirmed date that we can publically announce. Once more details have been provided, they will be publically posted and shared.
We hope to soon address your concerns to help improve your experience.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us. We are sorry for all the inconveniences caused due to the delay in our update for the Safe by Swann application. Currently, our developers are working to push the earliest release date. Due to the nature of this update, we are unable to get a confirmed date that we can publically announce. Once more details have been provided, they will be publically posted and shared.
We hope to soon address your concerns to help improve your experience.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Biggest waste of money
on March 6, 2020
Posted by: Timboaustralia
from Sydney Australia
Have had it for over a year now, tried multiple locations and it is so unreliable. I can walk right past the camera and almost touch it. It does not detect me. How can I rely on this lack of performance for security?
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , March 6, 2020
Hello Timboaustralia,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080 Smart Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
Swann has many security solutions and we may have something that would better fit your needs. Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080 Smart Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
Swann has many security solutions and we may have something that would better fit your needs. Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Messy system
on January 29, 2018
Posted by: Russell Smith
I have installed 4 cameras We are on nbn with strong wi fi signal.But cameras are slow to download inconsistant and finicky.I installed an expensive wi fi booster but that didnt change anything.The magnet mount isnt strong enough as after 24 hours or so the weight of the camera sags down.This system needs some tweaking to make it function smoothly.Russell
Response from swann.comBy January 29, 2018
Hello, We appreciate your feedback. We have passed this onto our development team to evaluate. We are continuously working on improvements and have been consistently pushing out updates to improve the user experience and camera performance.Thank you,
Written by a customer while visiting swann.com
Customer Rating
3
Swann Smart Security Camera
on February 11, 2018
Posted by: marius l.
The Camera has average WiFi range, but seems to very well made.
Written by a customer while visiting swann.com