Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
2
Very bad batteries
on March 27, 2020
Posted by: Thorrr69
from Las Vegas, NV
I purchased this camera in February of 2019. Battery held charge for a good month and a half. All of the sudden in November battery life went to 4 days. No difference is usage. Now the unit will only hold a charge for a few hours - in standby! It would be appreciated if you had a fix for the battery problem without buying a new one.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , March 30, 2020
Hello Thorrr69,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. The internal battery cannot be replaced as this would require breaking open the camera case which would affect the IP65 weatherproof seal.
A lithium battery has a typical life span of 500 cycles, meaning that you can recharge the battery 500 times before its performance becomes 20% lower than when the battery was new.
Based on the information provided, your camera may have been operated outside of its operating temperature which may have lead to permanent damage.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. The internal battery cannot be replaced as this would require breaking open the camera case which would affect the IP65 weatherproof seal.
A lithium battery has a typical life span of 500 cycles, meaning that you can recharge the battery 500 times before its performance becomes 20% lower than when the battery was new.
Based on the information provided, your camera may have been operated outside of its operating temperature which may have lead to permanent damage.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Excellent video
on March 14, 2020
Posted by: kingdaddyrabbit
from South Georgia USA
Frequency of use:Daily
This camera is motion activated , so when armed it only operates when it detects, or you can watch it live. The video is clear and crisp, and it's perfect for my needs. It is aggravating to get set up
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Biggest waste of money
on March 6, 2020
Posted by: Timboaustralia
from Sydney Australia
Have had it for over a year now, tried multiple locations and it is so unreliable. I can walk right past the camera and almost touch it. It does not detect me. How can I rely on this lack of performance for security?
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , March 6, 2020
Hello Timboaustralia,
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080 Smart Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
Swann has many security solutions and we may have something that would better fit your needs. Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us with your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080 Smart Security Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
Swann has many security solutions and we may have something that would better fit your needs. Your feedback is important to us!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Very good but ...
on February 25, 2020
Posted by: det66
from GILLINGHAM
Frequency of use:Daily
Bought this recently but had a major problem pairing. Their seemed to be a problem with the security on my phone or router but an hour with RockyP at customer support failed to resolve it. They were good but even logging in with Team Viewer failed. I did eventually get it going after myself ( more by luck) and am happy with the camera and the quality of picture. There is a lag between being triggered and getting a notification - sometimes + 30 minutes the is also a lag on the Safe app each time you load it up maybe 20-30 seconds. I have Swann 5mp wired as well and that is superb so went for this as a supplement as i had an area i couldn't run wire to. So good but for my wired is the preferred option. Battery life no known yet as not needed a charge for 2 days it has been up.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Not a good product
on February 23, 2020
Posted by: Firefighter44
from Toronto
Frequency of use:Daily
My last review was moderated and would not be published for some reason. To honest?
The cameras will not hold a charge for more than 2-3 weeks. If it's cold outside or you live anywhere other then a dead end street your going to be charging these cameras often. Also it doesn't pick up motion till it's to late. I have a 20ft long walkway with the camera pointing directly down it and if the mailman comes it will start recording as he's walking "AWAY" from the house. Anyways I hope this helps because ive had them for close to a year and am stuck at this point. I'm writing this review because I had a package stolen off my porch yesterday. The cameras were inside charging!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 24, 2020
Hello Firefighter44,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Wifi Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We hope to address any found issues with this camera with the launch of generation 2 within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Wifi Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We hope to address any found issues with this camera with the launch of generation 2 within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Extremely substandard product in every aspect.
on February 12, 2020
Posted by: Luco777
from Newcastle NSW AU
Frequency of use:Daily
I bought 6 Swann Smart Camera's around 1 year ago and from the get go I become aware of some critical issues with the camera's which Swann have been aware of since product launch. The first problem i encountered was the time it takes for the camera to wake from sleep mode and start recording the event after it senses motion. It misses at least the first 5 and in some cases up to 10 secs of the event every single time which happens to be the most crucial part of footage needed in an unfortunate situation. I contacted Swann in relation to this and even following the troubleshoot advice given to me by the Tech support team over the phone which were;
-- Wifi signal strength ( to which i attempted to resolve at an extra expense with Wi-Fi extenders positioned near every camera)
-- Camera positioning (the target needs to move across the camera's area of view from one side to the other before it will trigger the motion detection and start recording) It won't detect motion if the target is moving directly or slightly indirectly toward the camera view so therefore having to reposition the camera in order to address this results in the camera not being able to monitor the required area.
-- Camera True detect motion sensitivity set to MAX and True detect sleep set to MIN
-- Camera battery life over 50%
-- Camera positioning (the target needs to move across the camera's area of view from one side to the other before it will trigger the motion detection and start recording) It won't detect motion if the target is moving directly or slightly indirectly toward the camera view so therefore having to reposition the camera in order to address this results in the camera not being able to monitor the required area.
-- Camera True detect motion sensitivity set to MAX and True detect sleep set to MIN
-- Camera battery life over 50%
TO NO PREVAIL and this problem is still existing to this day 12 months later which unfortunately for me have had the Swann Smart Camera system let me down by not doing it's job when I needed it most as it missed the first critical 11 secs of footage of a home invasion at my home when the camera started recording after they were out of view and had kicked their way in only capturing a glimpse of the leg of one offender and missed a clear front on shot of both of them.
This is a major amateur design fault which renders this product completely useless for what it's designed to do. Swann have indicated on numerous occasions that upcoming planned software updates will rectify the above issues. There's not been a software update released as yet that has addressed the issues as promised.
Other issues encountered are;
-- Poor build quality, the female thread built into the bottom of the camera where the outdoor mounting stand attaches has broken away from the camera housing and fallen into the camera body on 2 cameras.
-- Video image quality deteriorates over time and becomes very very poor especially the night vision.
-- Battery life deteriorates quickly over time and the camera's need charging every 2 to 3 days even in low activity areas.
-- Video image quality deteriorates over time and becomes very very poor especially the night vision.
-- Battery life deteriorates quickly over time and the camera's need charging every 2 to 3 days even in low activity areas.
DON'T WASTE YOUR MONEY ON THIS PRODUCT. check out all of the competitors products that have progressed from their first series cameras releasing better and more improved models with 1 company on to it's 4th edition featuring 4k video quality for around the same price as Swann's very old and substandard yet still current series 1 cameras.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 12, 2020
Hello Luco777,
Thank you for reaching out to us and sharing your detailed feedback. We are sorry to hear about the many issues you have experienced with our Swann Wire-free Smart Security Cameras. We will have our product development team look over your review to help with the further improvement of our products. This camera is no longer in production and we are taking all feedback into consideration for the launch of this camera's second generation. Many of the issues you have are a camera or software limitation. If you have not already, please contact our support team to see how we can best assist.
https://www.swann.com/us/contact-tech-support
We hope to have you as a returning customer with the launch of our future products. Please know orders placed on Swann.com can be returned within the first 30 days of your purchase for a full refund.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your detailed feedback. We are sorry to hear about the many issues you have experienced with our Swann Wire-free Smart Security Cameras. We will have our product development team look over your review to help with the further improvement of our products. This camera is no longer in production and we are taking all feedback into consideration for the launch of this camera's second generation. Many of the issues you have are a camera or software limitation. If you have not already, please contact our support team to see how we can best assist.
https://www.swann.com/us/contact-tech-support
We hope to have you as a returning customer with the launch of our future products. Please know orders placed on Swann.com can be returned within the first 30 days of your purchase for a full refund.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Sounds great. Actually rubbish
on February 10, 2020
Posted by: Hopeless
from Manchester
Frequency of use:Daily
Camera gave about a month's life between charges originally. Now, after a couple of years, it's about 5 days and I really can't be bothered getting the ladder out to take it it down and recharge it that frequently. Easier to let people steal stuff and claim on the insurance!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 11, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. It is possible that the battery on the camera has reached or exceeded its operating temperature. If this camera is operated outside this temperature, it can/will lead to permanent damage. We offer a 1-year warranty on this unit or 18-months with valid registration.
We are sorry to inform you that outside of this time frame we are unable to process a full replacement. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. It is possible that the battery on the camera has reached or exceeded its operating temperature. If this camera is operated outside this temperature, it can/will lead to permanent damage. We offer a 1-year warranty on this unit or 18-months with valid registration.
We are sorry to inform you that outside of this time frame we are unable to process a full replacement. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
DO NOT PRUCHASE. Do your research. Read the reviews.
on January 11, 2020
Posted by: James L
from Australia
I don't usually write reviews and try to see the positives of a product, but oh my god, this purchase has been one of the more regrettable decisions I have made for our home, especially considering the steep price tag.
The battery initially lasted for 3 weeks as they stated, but deterioriated quickly. After 2 or so months of having the product, I am finding myself charging these once a week (I even had to turn the camera sensitivity and quality to the lowest setting to for battery longevity - even then the most I can stretch it to is a week and a half). If it is anything, the picture quality is alright at medium settings.
The cloud system takes 5 minutes or so to buffer a video - sometimes it never does. If you want to view the camera in real time, it's no better. The whole cloud infterface it uses is a joke, you will end up being incredibly frustrated at it - almost to the point where you're contemplating throwing these in the bin.
Funnily enough, I am trying to load a video on my phone now as I type, and it has been buffering for over 5 minutes.
Admittedly, I did not look up reviews before purchasing this product. I was blindsided and assumed the brand Swann would produce high quality/functional products.
It has been a very expensive lesson for me. I will never buy Swann again and hope someone reads this review before purchasing and doesn't end up a sucker like I was (or we all were, considering the amount of negative reviews).
It has been a very expensive lesson for me. I will never buy Swann again and hope someone reads this review before purchasing and doesn't end up a sucker like I was (or we all were, considering the amount of negative reviews).
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 13, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wi-Fi Cameras. Based on the context provided, your cameras may have exceeded its operating temperatures which resulted in permeate damage to your battery. If this occurs we offer a 1-year warranty or 18-months with valid registration.
This camera will rely on your internet connection for commands and remote access connectivity. For the best experience, we would recommend both units be connected to a high-speed network.
We are sorry to hear about your experience. We will share your feedback with our product development team to help with the future production of our products.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wi-Fi Cameras. Based on the context provided, your cameras may have exceeded its operating temperatures which resulted in permeate damage to your battery. If this occurs we offer a 1-year warranty or 18-months with valid registration.
This camera will rely on your internet connection for commands and remote access connectivity. For the best experience, we would recommend both units be connected to a high-speed network.
We are sorry to hear about your experience. We will share your feedback with our product development team to help with the future production of our products.
Your feedback is greatly appreciated!
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com