Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
2
Wouldn't buy
on November 26, 2021
Posted by: Jgirl74
from Hammond, Louisiana
I have two of these cameras. One of them I can't get to pair. The other one Keeps disconnecting, these cameras are nothing but problems. I also have the swann tilt cameras and the swann wireless outdoor 3 pack with DVD. No problems at all with those
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 1, 2021
Hello Jgirl74,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided, we would recommend contacting a member of our support team with your internet upload and download speeds. This will help us troubleshoot your devices. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided, we would recommend contacting a member of our support team with your internet upload and download speeds. This will help us troubleshoot your devices. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Since Migration in 2020 Camera does not work
on November 28, 2021
Posted by: Oswaldo
Since Migration in 2020 Camera does not work and is not possible to pair the camera in my cellphone even downloading the latest App in Playsotre. I already asked for assistance to the indicated support mail adressse and to the day I have not received any response back.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , December 1, 2021
Hello Oswaldo,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. If this camera was not migrated to the new application in time, you may not be able to update the firmware of the camera. For the most immediate response, please contact our support team over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our support team can be reached 24 hours a day. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Refurbished Wireless 1080p Battery Smart Security Camera. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. If this camera was not migrated to the new application in time, you may not be able to update the firmware of the camera. For the most immediate response, please contact our support team over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Our support team can be reached 24 hours a day. Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Extremely disappointing
on June 29, 2019
Posted by: Bluey2
from Caboolture Australia
Frequency of use:Daily
I had high hopes for this little unit as I have several other Swann products that I am happy with. Unfortunately this camera seems to stay connected for around 6 - 8 hours before it shuts itself down. The only way to wake it up is to perform a hard reset on the unit itself and re-pair it. Once re-paired, it seems to perform okay again for another 6 or so hours. Battery voltage is always above 80%, and has strong wifi as it is within 2 metres from a wifi extender. This is the second unit in as many days to have the same problem so it appears to be firmware related. I have tried this on a different wifi connection to no avail.
Written by a customer while visiting swann.com
Customer Rating
3
Lance T
on March 8, 2018
Posted by: L T.
I am very pleased with the swan wireless security camera.But I find I have to recharge the batterys every 3 to 4 days,I have the camera settings so they use the least amount of power,We have 5 cameras so all we seem to do is recharge batterys.The Information we were given when we purchased the cameras was you only need to charge them a handful of times a year or 3-4 times a year.I also have updated the cameras.Maybe my camera batterys are faulty.If anyone from swan can help me with an answer to my problem it would be appreciated.
Written by a customer while visiting swann.com
Customer Rating
3
Easy instructions to follow
on May 23, 2018
Posted by: Danny R.
Bought this camera and wanted to place inside a window to watch the back door/garden due to expensive stuff hanging around.... at night time there is reflection on the glass and it doesn't pick up people moving outside to easily. This unit was purchased for someone with a disability so no wires etc was ideal but with the glass causing a reflection not so good if you only use indoors. I would have liked to try it out but too late now as i've bought it. We can mount outdoors for normal day to day but when we go away we want it inside the house to make sure no one is coming into the house when they should not. Ideal for indoor use ... questions about outside use like someone just taking the camera down off the magnet.
Written by a customer while visiting swann.com
Customer Rating
1
Not a good product
on February 23, 2020
Posted by: Firefighter44
from Toronto
Frequency of use:Daily
My last review was moderated and would not be published for some reason. To honest?
The cameras will not hold a charge for more than 2-3 weeks. If it's cold outside or you live anywhere other then a dead end street your going to be charging these cameras often. Also it doesn't pick up motion till it's to late. I have a 20ft long walkway with the camera pointing directly down it and if the mailman comes it will start recording as he's walking "AWAY" from the house. Anyways I hope this helps because ive had them for close to a year and am stuck at this point. I'm writing this review because I had a package stolen off my porch yesterday. The cameras were inside charging!!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , February 24, 2020
Hello Firefighter44,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Wifi Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We hope to address any found issues with this camera with the launch of generation 2 within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Wifi Camera. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection and battery life as too much sensitivity can reduce battery life.
We hope to address any found issues with this camera with the launch of generation 2 within the near future.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Disappointing
on September 2, 2019
Posted by: nigal
from SA
I have tried for two days with all the instructions etc. Still no joy, read about using a different phone and isolating it from mobile network. After getting second phone to at least upload the app. The 2nd phone would not connect to the camera or visa versa? Spoke to a tech today, after following his advise still no connection. He suggested another phone (how many fr#cking phones do you need). Two days I will not get back, returning these cameras. Look good, what I wanted, but alas no substance and no use if they don't work. Should have read the app Reviews 1st. DOH!.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 24, 2019
Hello,
We are sorry to hear about your experience with our Smart Wi-Fi Security Camera. Since this unit relies on a Wi-Fi connection to communicate from the camera to the mobile device, issues can occur if there is an interruption of the frequencies in your area. If you live in a populated area, you may want to switch your network frequency to 5GHz. This unit will work on 2.4GHz & 5GHz with a wireless range up to 65ft/20m*. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. It is uncommon for this to occur and we would like to further assist.
Did you get a chance to speak with a level two technician?
Wi-Fi extenders are commonly used to help strengthen the signal of your wireless internet connection.
We are sorry to hear we have caused frustration to the point of return. If it is not too late, we would like to further assist.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Should your item be deemed defective, we can process a replacement of the unit under our 1-year warranty.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
We are sorry to hear about your experience with our Smart Wi-Fi Security Camera. Since this unit relies on a Wi-Fi connection to communicate from the camera to the mobile device, issues can occur if there is an interruption of the frequencies in your area. If you live in a populated area, you may want to switch your network frequency to 5GHz. This unit will work on 2.4GHz & 5GHz with a wireless range up to 65ft/20m*. The primary differences between the 2.4 GHz and 5GHz wireless frequencies are range and bandwidth. It is uncommon for this to occur and we would like to further assist.
Did you get a chance to speak with a level two technician?
Wi-Fi extenders are commonly used to help strengthen the signal of your wireless internet connection.
We are sorry to hear we have caused frustration to the point of return. If it is not too late, we would like to further assist.
https://support.swann.com/en_us/contact-us-r1GsXncm7
Should your item be deemed defective, we can process a replacement of the unit under our 1-year warranty.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
4
Does what I need it to
on December 8, 2017
Posted by: JNSW
I have this camera mounted in my backyard on my daughter's playset and pointed at the back patio about 40 feet away. The camera seems to wake up and record reliably when people or animals are detected (I mostly end up getting video of the dog drinking water), but there are some clips with no people or animals when the sun is bright and the wind is up in the afternoon. I do have the sensitivity set to the highest level, though. Also, the image quality is great when zoomed out, but it does get pixelated when zoomed in. All in all, not perfect, but a good value over higher priced cameras out there.
Written by a customer while visiting swann.com