Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
useless not wireless
on June 19, 2020
Posted by: not happy jan
not user friendly, does not last the 3-4 weeks more 3-4 hours, difficult to operate, difficult to navigate through app, if you're lucky enough to get a live feed video for more than a few seconds before it shuts down. waste of money. not happy.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 23, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. in order to preserve battery life, this camera is designed to be in a sleep state until motion is triggered or you connect from the app. From sleep mode, it may take 15-20 seconds for your camera to wake up and to establish a live connection between your phone and the camera. Our development team is already working on ways to reduce this connection time and we will continue to release updated apps and/or firmware to improve the performance of the Smart Security Camera and SAFE by Swann app as they become available.
The battery will give you up to two months of normal use. Note that high sensitivity, frequent access from the app, and high numbers of event detection can impact the life of each charge and should be carefully considered when locating and setting the camera. Note also that extreme cold will reduce the effectiveness of the battery.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. in order to preserve battery life, this camera is designed to be in a sleep state until motion is triggered or you connect from the app. From sleep mode, it may take 15-20 seconds for your camera to wake up and to establish a live connection between your phone and the camera. Our development team is already working on ways to reduce this connection time and we will continue to release updated apps and/or firmware to improve the performance of the Smart Security Camera and SAFE by Swann app as they become available.
The battery will give you up to two months of normal use. Note that high sensitivity, frequent access from the app, and high numbers of event detection can impact the life of each charge and should be carefully considered when locating and setting the camera. Note also that extreme cold will reduce the effectiveness of the battery.
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Dont work Dont buy
on June 14, 2020
Posted by: Rod76
from Adelaide
Frequency of use:Daily
I have done the app upgrade and now have two cameras that don't work ....complete waste of money and extremely frustrating to set up...avoid like the plague is my advice
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 25, 2020
Hello Rod76,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having since the most recent migration. In order for us to better assist, you will need to contact an agent over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about the issues you are having since the most recent migration. In order for us to better assist, you will need to contact an agent over the phone. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Battery life doesn’t last
on June 7, 2020
Posted by: Mckenzie1
from Melbourne australia
Frequency of use:Daily
Hi i like the quality of this camera when it actually works. Our issue we have is having to continuously charge the devices it only seems to last the day.
We’ve adjusting sensitivity settings to pick up less motion and yet it still seems to drain battery life. Bit disappointing since our main cameras are Swann and never failed us once. Tried everything but giving up on this one.
We’ve adjusting sensitivity settings to pick up less motion and yet it still seems to drain battery life. Bit disappointing since our main cameras are Swann and never failed us once. Tried everything but giving up on this one.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello Mckenzie1,
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. In order to preserve battery life, this camera is designed to be in a sleep state for most of the day, only waking to record when the PIR sensor detects a warm moving object. This ensures that you only get relevant recordings and push notifications, rather than hours of wasted footage with nothing happening. If this type of camera was able to continuously record, the battery would be flat in a matter of hours. If your cameras are constantly triggered and/or accessed it will reduce battery life.
Swann offers many other wired security camera kits that are able to offer continuous recording to large hard drives that are designed for this purpose.
Contact our support team for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. In order to preserve battery life, this camera is designed to be in a sleep state for most of the day, only waking to record when the PIR sensor detects a warm moving object. This ensures that you only get relevant recordings and push notifications, rather than hours of wasted footage with nothing happening. If this type of camera was able to continuously record, the battery would be flat in a matter of hours. If your cameras are constantly triggered and/or accessed it will reduce battery life.
Swann offers many other wired security camera kits that are able to offer continuous recording to large hard drives that are designed for this purpose.
Contact our support team for further assistance.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Swann smart security
on May 31, 2020
Posted by: Ben2132
from Christchurch , New Zealand
Frequency of use:Daily
Be aware if you are planning on buying these rubbish cameras , I had two and they have changed the app and you are made to try and connect to a new app but with no success after three hours , I have been out today and purchased two Ring cameras which straight off the bat are 200 times better than these stupid low quality rubbish cameras. I plan on making a YouTube video of these things going under a sledgehammer. People don’t waste your money on these substandard so called cameras
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 4, 2020
Hello Ben2132,
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. We are sorry to hear about your experience when updating to the new Swann Security application. There are many variables that can contribute to why your cameras are now having issues. Please contact our support team and we will help find a solution. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. We are sorry to hear about your experience when updating to the new Swann Security application. There are many variables that can contribute to why your cameras are now having issues. Please contact our support team and we will help find a solution. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you,
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Battery only charged up to 40% and no repair
on May 27, 2020
Posted by: TAO W
from MELBOURNE
Frequency of use:Daily
Bought their smart wireless camera 3pk in 2018. One of three cameras can only be charged up to 80% in first year and 40% within two years.
They said it is out of warranty and they do not repair cameras...which means good luck guys, no repair, just throw it into the bin.
They said it is out of warranty and they do not repair cameras...which means good luck guys, no repair, just throw it into the bin.
They should recall this model, based on lots of reviews.
Do not believe stated 1 month battery life. Two person live in the house and set the sensitivity to low for front door, need to recharge every week. Imaging how busy our chargers are as we have three cameras.
There are other brands avaiable which allows users to replace the battery. Do your research and believe what we said here, otherwise you will be the next.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V. , Customer Service , June 5, 2020
Hello Tao,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080p Smart Security Camera. Based on the information provided, it is possible that the camera is no longer holding a charge due to this camera being operated outside of its operating temperature. This can/will lead to permanent damage to your camera. Since your first purchase in 2018, we have looked over all the feedback left for this product and created a second-generation model that will have since addressed your concerns. We hope to have you as a returning customer with the launch of our new battery camera.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free 1080p Smart Security Camera. Based on the information provided, it is possible that the camera is no longer holding a charge due to this camera being operated outside of its operating temperature. This can/will lead to permanent damage to your camera. Since your first purchase in 2018, we have looked over all the feedback left for this product and created a second-generation model that will have since addressed your concerns. We hope to have you as a returning customer with the launch of our new battery camera.
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Dead Battery after 8 months
on May 24, 2020
Posted by: DesR
from Victoria BC
Frequency of use:Daily
It wont charge past 55% and it only lasts a day. Since I cant even change the battery it is now garbage in a landfill. What a disappointment. I wont be buying Swann products again. A complete waste of money.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, it is possible that this camera has been operated outside of its operating temperature. We offer a 1-yeat warranty provided a copy of your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, it is possible that this camera has been operated outside of its operating temperature. We offer a 1-yeat warranty provided a copy of your receipt or 18-months with valid registration.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
5
Good value for money ...............
on May 9, 2020
Posted by: J.R.N.
from Kent
Frequency of use:Daily
Bought my first SWWHD-INTCAM-UK over a year ago to monitor front door. After about 2 months, bought a solar panel to save keep taking it down and charging it. I have been really impressed with the system, quality and reliability, that a week ago, I ordered another camera/solar panel set up to cover front of house.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Terrible product
on May 2, 2020
Posted by: Tammy
Definitely don't buy this product. Camera battery only last 4 days. Have to Re pair all the time and then it just stops working. Half the time it didn't record. And definitely dosnt keep recording if internet is down as opposed to what it says it's supposed to do. This product is useless and unreliable as security
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 6, 2020
Hello Tammy,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. In order to preserve battery life, this camera is designed to be in a sleep state for most of the day, only waking to record when the PIR sensor detects a warm moving object. This ensures that you only get relevant recordings and push notifications, rather than hours of wasted footage with nothing happening. If this type of camera was able to continuously record, the battery would be flat in a matter of hours.
Swann offers many other wired security camera kits that are able to offer continuous recording to large hard drives that are designed for this purpose.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Swann Wire-Free Smart Security Camera. In order to preserve battery life, this camera is designed to be in a sleep state for most of the day, only waking to record when the PIR sensor detects a warm moving object. This ensures that you only get relevant recordings and push notifications, rather than hours of wasted footage with nothing happening. If this type of camera was able to continuously record, the battery would be flat in a matter of hours.
Swann offers many other wired security camera kits that are able to offer continuous recording to large hard drives that are designed for this purpose.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com