Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
4
Happy with my purchase
on January 9, 2021
Posted by: Gina D
from Los Angeles, CA
Frequency of use:Daily
We have the system and needed to replace one camera. Happy with system overall.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Used to work ok, and then everything went downhill until they "upgraded" to Swann Security
on December 21, 2020
Posted by: pedro
All was ok. Now, all is bad.
They require you turn on location to install camera on APP...duh...I dont want my location to be known.....why do you need my location to be able to do initial setup? Are you sharing this with CIA or NSA or others who ask for it?
BUT EVEN WORSE, App showing camera needs update for "better battery management" DUH...of course it needs better management....it has been stuck on 18% forever... even when plugged in for weeks. But when trying to install update from the app, it "failed because battery is too low" .....OMG...and it is plugged in.
They require you turn on location to install camera on APP...duh...I dont want my location to be known.....why do you need my location to be able to do initial setup? Are you sharing this with CIA or NSA or others who ask for it?
BUT EVEN WORSE, App showing camera needs update for "better battery management" DUH...of course it needs better management....it has been stuck on 18% forever... even when plugged in for weeks. But when trying to install update from the app, it "failed because battery is too low" .....OMG...and it is plugged in.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
1
Useless expensive paperweights
on October 6, 2020
Posted by: ANOTHER UNHAPPY CUSTOMER
from Australia
Frequency of use:Daily
I bought 4 cameras about two years ago. Have had constant issues with each camera.
Two of my cameras batteries do not work at all, as soon as the USB is disconnected, they shut down. Can't replace the batteries.
All cameras are having connectivity issues. They rarely connect to the app, won't wake up from stand by mode, or won't connect at all. I have hard reset, reset routers, upgraded routers, added extenders, changed wifi password, followed all the troubleshooting advice from Swann, and still have issues. Only 1 camera connects regularly. Even a post to support regarding these issues took a month to reply, only to suggest things that I have already stated I did in the opening support request
Two of my cameras batteries do not work at all, as soon as the USB is disconnected, they shut down. Can't replace the batteries.
All cameras are having connectivity issues. They rarely connect to the app, won't wake up from stand by mode, or won't connect at all. I have hard reset, reset routers, upgraded routers, added extenders, changed wifi password, followed all the troubleshooting advice from Swann, and still have issues. Only 1 camera connects regularly. Even a post to support regarding these issues took a month to reply, only to suggest things that I have already stated I did in the opening support request
Hardly considered a security device. Now these cameras are just as good as dummy cameras. EXPENSIVE LEMONS
Don't waste your money
Don't waste your money
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , October 9, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Swann offers a 30 day return period where you are able to test the unit and return for a refund if not found suitable. Swann offers a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Your camera can detect movement of a person up to 32ft / 10m from the camera when on the highest True Detect Motion Sensitivity settings. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. The range/sensitivity of the motion sensor can be adjusted via the True Detect Motion Sensitivity settings bar in the app. Outside of warranty time frames, it is difficult for us to cover your replacement at no extra cost.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Swann offers a 30 day return period where you are able to test the unit and return for a refund if not found suitable. Swann offers a 1-year warranty provided a copy of your receipt or 18-months with valid registration. Your camera can detect movement of a person up to 32ft / 10m from the camera when on the highest True Detect Motion Sensitivity settings. More intense heat sources (e.g. vehicles) may detect a little further away and less intense heat sources (e.g. pets/small animals) may need to be a little closer before they are detected. The range/sensitivity of the motion sensor can be adjusted via the True Detect Motion Sensitivity settings bar in the app. Outside of warranty time frames, it is difficult for us to cover your replacement at no extra cost.
Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
swwhd intcam problems
on September 11, 2020
Posted by: nocams
from australia
Frequency of use:Daily
i have 2 of these cameras (1 year+)and they have become unreliable and since the app migration. every week there is something wrong with these cameras or app,randomly lose wifi connection and wont reconnect to network, the cam settings wont change or save, the app shows blank screen on live view occasionally,the app says cameras are disconnected or off when they clearly show red led when moving in front of them, constantly on stand by and wont start when app opened.i have lost count of how many times i reboot/reset cameras and app and router to get them to work only for these problems to return when opening app again.i also have swann fixed cam which is okay but often when I'm trying to refresh the smart cam live view the fixed one disconnects or the app crashes.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 15, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Camera doesn’t work with new app
on September 1, 2020
Posted by: Beyoncé
from Australia
Don’t bother, only been problems since end of 2019.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 2, 2020
Hello Beyoncé,
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Due to the nature of these updates, we do not have a confirmed launched date for reach update. We would recommend signing up for our Android Beta program or allowing a week or two for a new update to be launched.
If your camera is not functional at all, please contact our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Due to the nature of these updates, we do not have a confirmed launched date for reach update. We would recommend signing up for our Android Beta program or allowing a week or two for a new update to be launched.
If your camera is not functional at all, please contact our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Since the new app my 2 cameras that are 24 mths old dont work.
on July 3, 2020
Posted by: eels2020
from Ipswich
Frequency of use:Daily
New app is faulty. cameras wont connect
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 8, 2020
Hello eels2020,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Impossible to setup
on June 24, 2020
Posted by: Not happy swann
from australia
cannot install the cameras to my wifi. lack of support. 3 cameras are a waste of money because i cannot get them to work and security is important for house. Have tried so many times and a local security company couldnt figure out why they won't connect
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
If you require immediate assistance, please call in and speak with a live support agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
If you require immediate assistance, please call in and speak with a live support agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
2
Shocking
on June 22, 2020
Posted by: Gtrain24
from Melbourne
Frequency of use:Daily
Have to charge it every 2 weeks, doesn’t open live view when you want it to, extremely slow, would stay away and stick to an arlo or something wired in.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , June 26, 2020
Hello
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience. In order to preserve battery life, this camera is designed to be in a sleep state for most of the day, only waking to record when the PIR sensor detects a warm moving object. If this type of camera was able to continuously record, the battery would be flat in a matter of hours.
Swann offers many other wired security camera kits that are able to offer continuous recording to large hard drives that are designed for this purpose.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience. In order to preserve battery life, this camera is designed to be in a sleep state for most of the day, only waking to record when the PIR sensor detects a warm moving object. If this type of camera was able to continuously record, the battery would be flat in a matter of hours.
Swann offers many other wired security camera kits that are able to offer continuous recording to large hard drives that are designed for this purpose.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer support
Written by a customer while visiting swann.com