Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
Don’t waste your money
on May 3, 2021
Posted by: JBUK
from Uk
Frequency of use:Daily
It doesn’t cover every angle, it constantly triggers from washing being on drying line yet doesn’t pick up delivery driver walking past it
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , May 14, 2021
Hello JBUK,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera has a wide 120° viewing angle. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection. If you have not already, please reach out to a member of our 24/7 support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera has a wide 120° viewing angle. PIR sensors work optimally when the camera is mounted around looking down somewhat and the subject of detection passes across their front. The more the object must "cross" the front of the camera the better the detection reliability. When placing your camera try to avoid situations where the subject would move straight toward the camera if possible. You may need to experiment with the sensitivity settings in the app and camera placement to get the ideal mix of detection. If you have not already, please reach out to a member of our 24/7 support team when you are in front of the unit. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Your feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Waste of money
on September 28, 2021
Posted by: Kevatstocko
from Australia
Bought A package of 4 Swann wifi cameras. Had nothing but trouble keeping them active. Constantly missed movement around my home. 2 cameras failed after a firmware update was missed. Swann were very slow to respond and finally washed their hands of it telling me the cameras were out of warranty.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
3
Audio
on November 9, 2021
Posted by: Js86
Frequency of use:Daily
Great little camera but is it possible to mute the audio or even turn it off at certain times
I would recommend this to a friend!
Response from swann.comBy Josh V., Customer Service , November 9, 2021
Hello Js86,
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. The audio settings can be controlled using the Swann Security application. If you require a walkthrough or more information, please contact a member of our 24 hours support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback on our Wire-Free 1080p Smart Security Camera. The audio settings can be controlled using the Swann Security application. If you require a walkthrough or more information, please contact a member of our 24 hours support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
We look forward to speaking with you in an effort to earn your improved rating.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Worst camera I have ever owned
on January 25, 2022
Posted by: Ad7894
from Sydney
Frequency of use:Daily
We have had our car broken into twice whilst this camera has been 'on duty' and both times the camera did not work to capture the event. Would not recommend!!
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 28, 2022
Hello Ad7894,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, we would recommend reaching out and speaking with a member of our support team for tips on camera placement and PIR settings. There are many variables that can contribute to the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ÿour feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, we would recommend reaching out and speaking with a member of our support team for tips on camera placement and PIR settings. There are many variables that can contribute to the issues you are experiencing. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Ÿour feedback is important to us.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com