Customer reviews from swann.com
Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Average customer rating
2.5
(92 Reviews)
Rating breakdown 92 reviews
5 Stars
15
4 Stars
16
3 Stars
12
2 Stars
10
1 Star
39
13%of customers recommend this product.
(
7 out of
53)
Customer Reviews for Swann - Smart Indoor/Outdoor 1080p Full HD Wi-Fi Wire-Free Security Camera - White
Customer Rating
1
Impossible to setup
on June 24, 2020
Posted by: Not happy swann
from australia
cannot install the cameras to my wifi. lack of support. 3 cameras are a waste of money because i cannot get them to work and security is important for house. Have tried so many times and a local security company couldnt figure out why they won't connect
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 2, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
If you require immediate assistance, please call in and speak with a live support agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Due to human resource issues related to the COVID-19 Pandemic and its effect on our global customer support team, wait times for responses to emails and chats from our Customer Service and Technical Support teams may be longer than usual.
If you require immediate assistance, please call in and speak with a live support agent.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Since the new app my 2 cameras that are 24 mths old dont work.
on July 3, 2020
Posted by: eels2020
from Ipswich
Frequency of use:Daily
New app is faulty. cameras wont connect
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , July 8, 2020
Hello eels2020,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Camera doesn’t work with new app
on September 1, 2020
Posted by: Beyoncé
from Australia
Don’t bother, only been problems since end of 2019.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 2, 2020
Hello Beyoncé,
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Due to the nature of these updates, we do not have a confirmed launched date for reach update. We would recommend signing up for our Android Beta program or allowing a week or two for a new update to be launched.
If your camera is not functional at all, please contact our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We’re sorry that this app has been disappointing for you. We appreciate your feedback & want to let you know that it’s being listened to by our entire company, & our teams are working hard to solve the issues you & others have raised. We release frequent updates to this app & include as many improvements as possible with every new release.
Due to the nature of these updates, we do not have a confirmed launched date for reach update. We would recommend signing up for our Android Beta program or allowing a week or two for a new update to be launched.
If your camera is not functional at all, please contact our support team. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/contactsupport
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
swwhd intcam problems
on September 11, 2020
Posted by: nocams
from australia
Frequency of use:Daily
i have 2 of these cameras (1 year+)and they have become unreliable and since the app migration. every week there is something wrong with these cameras or app,randomly lose wifi connection and wont reconnect to network, the cam settings wont change or save, the app shows blank screen on live view occasionally,the app says cameras are disconnected or off when they clearly show red led when moving in front of them, constantly on stand by and wont start when app opened.i have lost count of how many times i reboot/reset cameras and app and router to get them to work only for these problems to return when opening app again.i also have swann fixed cam which is okay but often when I'm trying to refresh the smart cam live view the fixed one disconnects or the app crashes.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , September 15, 2020
Hello,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Recently the external supplier of the SAFE by Swann app ceased trading, putting the continued operation of many Swann devices at risk. Our team has been working diligently to re-engineer those devices, & transition our customers to the new Swann Security app. We appreciate your understanding & patience at this time, & thank you for your support.
Swann will continue to release new versions of the app and camera firmware to improve your experience. When a new camera firmware is available, the app will show an Update Available message on the main screen. Swann highly recommends that you update your camera firmware to take advantage of the latest improvements. Please follow the instructions in the User Manual for how to update your camera’s firmware.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Used to work ok, and then everything went downhill until they "upgraded" to Swann Security
on December 21, 2020
Posted by: pedro
All was ok. Now, all is bad.
They require you turn on location to install camera on APP...duh...I dont want my location to be known.....why do you need my location to be able to do initial setup? Are you sharing this with CIA or NSA or others who ask for it?
BUT EVEN WORSE, App showing camera needs update for "better battery management" DUH...of course it needs better management....it has been stuck on 18% forever... even when plugged in for weeks. But when trying to install update from the app, it "failed because battery is too low" .....OMG...and it is plugged in.
They require you turn on location to install camera on APP...duh...I dont want my location to be known.....why do you need my location to be able to do initial setup? Are you sharing this with CIA or NSA or others who ask for it?
BUT EVEN WORSE, App showing camera needs update for "better battery management" DUH...of course it needs better management....it has been stuck on 18% forever... even when plugged in for weeks. But when trying to install update from the app, it "failed because battery is too low" .....OMG...and it is plugged in.
No, I would not recommend this to a friend.
Written by a customer while visiting swann.com
Customer Rating
4
Happy with my purchase
on January 9, 2021
Posted by: Gina D
from Los Angeles, CA
Frequency of use:Daily
We have the system and needed to replace one camera. Happy with system overall.
I would recommend this to a friend!
Written by a customer while visiting swann.com
Customer Rating
1
Burglarized 3 days after installed and the cameras got nothing bb
on January 28, 2021
Posted by: Atty TJ
from Houston
Frequency of use:Daily
I am still shell- shocked after the break-in. But I set up 5 camera set on Wednesday. At 2 am some kids broke in. Perhaps they knew my system was lame! The cameras were pointed in the right direction but captured no video for me to playback. i spent 3 hours programming the 5 cameras. I am tech savvy. The process was not simple. Now after literally 1 week on the walls, the batteries are depleted.
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , January 28, 2021
Hello Atty,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, it is important to us that you go over your current settings with a member of our support team. Since these cameras operate over an internet connection, bandwidth speed and camera placement are important. We would like to know more about your installation and look further into your camera settings.
Please know that the battery life of the cameras will vary on the amount of use. The more the camera is triggered, the more power used. Our support team would like to help. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. Based on the information provided, it is important to us that you go over your current settings with a member of our support team. Since these cameras operate over an internet connection, bandwidth speed and camera placement are important. We would like to know more about your installation and look further into your camera settings.
Please know that the battery life of the cameras will vary on the amount of use. The more the camera is triggered, the more power used. Our support team would like to help. We look forward to speaking with you. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com
Customer Rating
1
Wire-Free Smart Security camera
on February 4, 2021
Posted by: Davyon
Frequency of use:Daily
I have four cameras but two have stopped working unable to reinstall I have tried a few times but unable to connect to the WiFi
No, I would not recommend this to a friend.
Response from swann.comBy Josh V., Customer Service , February 25, 2021
Hello Davyon,
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera was recently migrated over to the new Swann Security application. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Thank you for reaching out to us and sharing your feedback. We are sorry to hear about your most recent experience with our Wire-Free 1080p Smart Security Camera. This camera was recently migrated over to the new Swann Security application. Based on the information provided the issues you’ve experienced happened shortly after the most recent migration to the new Swann Security application. Our Swann Security development team has been working hard on launching updates to the application in order to address potential bugs within the software. Due to the nature of each application update, we are unable to provide a confirmed date for each launch. For this reason, we ask that you contact our support team in the meantime for further assistance. Click on the blue box on the bottom right-hand corner to live chat with a technical support agent or contact us over the phone.
https://support.swann.com/s/
Long term, our support team will continue to launch updates to the application until all bugs have been worked out. We apologize for the inconvenience and appreciate your patience.
Please let us know how we may further assist you,
Thank you.
JV
Swann Customer Support
Written by a customer while visiting swann.com