Customer reviews from lg.com
LG - SIGNATURE 2.8 Cu. Ft. High-Efficiency Front-Load Washer and Electric Dryer Combo with Auto Dosing - White
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
30
4 Stars
6
3 Stars
8
2 Stars
2
1 Star
16
67%of customers recommend this product.
(
28 out of
42)
Customer Reviews for LG - SIGNATURE 2.8 Cu. Ft. High-Efficiency Front-Load Washer and Electric Dryer Combo with Auto Dosing - White
Customer Rating
3
Lots of promise but only partially delivered!
on September 26, 2021
Posted by: Chris266
from Long Beach, Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] So I have had the LG Signature washer and dryer + the sidekick to go with it, for about 2 years now and am left disappointed. There is still promise in its tech and design but I had way too many draining and drying issues. A single cycle took 3-5hrs on average and often times has to run a second dry cycle because the clothes were still far too wet. And that second dry cycle took another 2hrs alone.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
4
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Not practical unit, everything wrinkles
on September 17, 2019
Posted by: Not one to dislike
from Lopez island WA
I tried really hard to like this unit, even devising special programs to make it work for me. But I have given up, so frustrated with results. First, the unit is complex. We have many guests staying at our home when we aren’t there. We have several pages of instructions - if you want to wash and dry towels, if you are doing laundry where everything can be dried, if you are doing laundry and stuff can’t go into dryer, if you only want to dry stuff, and for sheets we say just leave as we have special program that requires a day and produces very wrinkled sheets even though we use softener and steam burst. I have used combo units often in Europe with little difficulty. I like all the wash options on this unit but totally dislike the combo element. It takes many more hours to do laundry than with separate washer/dryer. Quality of cleaning is okay, not great. Dryer is horrible, just a massive wrinkle maker. Even when clothes come out damp they are super wrinkled. I tried reducing spin as many reviews say this is a big part of the problem, but many settings require use of high spin cycle. Unit adds much frustration to my life. My birthday and Xmas present is replacing unit. I have never felt so wasteful in a purchase, usually appliances work fine for me. Recommend not trying this unit as it takes so long to do laundry and clothes are so wrinkled.
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, September 18, 2019
We are sorry to see you are having an issue with your combination unit wrinkling your clothes. You can troubleshoot this using the following help article: https://www.lg.com/us/support/help-library/cloths-wrinkling-or-tangling-front-load-washer-CT10000010-20150720870979 If you're in need of some guidance with using your combination unit, please head to our support page at @LGUSSupport on Twitter or shoot us a private message on Facebook at https://www.facebook.com/LGUSA/ so a specialist can help out. ^CP
Written by a customer while visiting lg.com
Posted by: Kkzkkz
from Miami Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have it installed 2 weeks , have been enjoying laundry everyday since . Powerful yet quiet . And the sleek look and functionality are the features to go for.
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Broken from day one.
on September 18, 2020
Posted by: Usconcepts
from Los Angeles
I just had the washing machine installed today. The HE soap dispenser and fabric softener don't dispense into the washing machine. They are set to Auto dispense but it keeps saying that they are empty. The machine simply doesn't work properly. Looks like it's going back.
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 18, 2020
We are sorry to hear that your unit is not working properly. Please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Great when it works..
on June 6, 2020
Posted by: wallentx
from Austin, TX
I've had this since April 2018. I got used to the extra long wash times, and have never been satisfied with how this thing fails to dry clothes. But I'm writing this right now because it refuses to drain. I've cleaned the filter, and I basically use the Tub Clean cycle after every load, but the best I can guess is that a sock has got sucked in, made it past the filter, and is stuck somewhere.
This thing has sucked sleeves of shirts and other clothing into the drain area, and shredded them.
It also sucks socks and small clothing into the filter on more occasions than I'd like, leading to a tidal wave of water pouring out and causing water damage in my wash room.
I'm not sure what to do about it right now.
This thing has sucked sleeves of shirts and other clothing into the drain area, and shredded them.
It also sucks socks and small clothing into the filter on more occasions than I'd like, leading to a tidal wave of water pouring out and causing water damage in my wash room.
I'm not sure what to do about it right now.
No, I would not recommend this to a friend.
Quality
4
Features
2
Value
1
Response from lg.comBy ^VCV, LGE Social Media, September 29, 2020
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers and date of purchase and we will be happy to assist you. We apologize for any inconvenience this caused. ^Venette
Written by a customer while visiting lg.com
Customer Rating
1
LG signature combined washer/ dryer is terrible
on September 15, 2022
Posted by: Anonymous
from Florida
Verified Purchase:Yes
Worst purchase i have ever made. The repair man comes out every other month and there is always water everywhere when cleaning the filter that clogs up after 5 washes. Cloths always come out wrinkled and 3 to 4 hours per load is typical.
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 21, 2022
Duly noted. We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We will share this with our research and development teams for future improvements. ^Nikki
Written by a customer while visiting lg.com
Customer Rating
4
Error: Reset and Unplug
on March 6, 2019
Posted by: Perm_Press
from Maryland
[This review was collected as part of a promotion.] Tried several times to connect ThinQ app on my iPhone but it stops installation at 40 percent. I haven't used the the Sidekick Pedestal Washer yet because the main display says, "error reset and unplug". I successfully washed a load of king sized sheets, and after 5 hours of washing and drying, they are soft and clean. We use this combo unit upstairs for small loads.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
1
Written by a customer while visiting lg.com
Customer Rating
5
Love the both
on August 21, 2017
Posted by: 4bowmaker
from San Diego County, CA, United States
[This review was collected as part of a promotion.] I bought the trio, washer/little washer and steam dryer. I love them so much! The little one is so handy , small batches come out great.
Steam dryer perks up wrinkled clothes and does not wrinkle them in normal use.
Steam dryer perks up wrinkled clothes and does not wrinkle them in normal use.
Pros: Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com