Customer reviews from lg.com
LG - SIGNATURE 2.8 Cu. Ft. High-Efficiency Front-Load Washer and Electric Dryer Combo with Auto Dosing - White
Average customer rating
3.5
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
30
4 Stars
6
3 Stars
8
2 Stars
2
1 Star
16
67%of customers recommend this product.
(
28 out of
42)
Customer Reviews for LG - SIGNATURE 2.8 Cu. Ft. High-Efficiency Front-Load Washer and Electric Dryer Combo with Auto Dosing - White
Customer Rating
5
Worth The Wait.
on November 5, 2017
Posted by: VernonDent
from Los Angeles, CA, United States
[This review was collected as part of a promotion.] I purchased this and the matching Sidekick washer on July 5th 2017. These items were on national backorder so it took a few months to get them.
I received the units on November 1st. Both the Sidekick and the main washer were made in August 2017. I will review the sidekick on its own page.
They were made in Korea, shipped on a boat, delivered to NYC, then travelled over the road by tractor trailer for final delivery to me here in Los Angeles, CA, so LG are literally making these and shipping them out as soon as these are made.
The LUWM101HWA is much smaller than the WM3997HWA combo washer/dryer it replaces. I knew this so it was not an issue, but looking at them side by side it's a big difference.
The unit is quiet. The inverter heat pump that is used to dry has an air conditioner like hum to it when you put your ear to it. it's not annoying and you don't hear it unless you look for the sound.
The drain pump on this machine does not run as often as the WM3997HWA does when it's drying clothes. This is due to the more efficient nature of the heat pump inverter over the condenser drying on the older WM3997HWA, and is a welcome feature. Inverter heat pumps on clothes machines are popular in Europe and I am happy to see LG taking a more serious look at bringing this tech to us here in the USA.
As a bachelor, the wash and dry programs cover everything I would need them to. there are other settings I won't use (baby wear) and you can download more programs through the LG smartphone app.
The smartphone app shows you the status of the sidekick and main washer. It will alert you when they are finished running.
Pairing to wifi was easy. I simply used the smartphone app (Android) and it setup the units and registered them!
The machine is clean, unobtrusive, and modern looking. When it's off it blends in in background. The display is very nice. Clear, bright , and can be seen across the room.
Touching the display and swiping left/right is just like using your smartphone. The screen is responsive. Don't use wet/dirty fingers because that can prevent the screen from acknowledging your finger press (it's a capacitive screen just like smartphones), so if you are handling wet laundry just try to wipe off your finger prior to pressing on the screen.
All glass front!
The auto dispense system is genius. You can adjust the amount the system will use to your taste. No more dealing with pouring in the detergent/softener..just load the clothes and go! After a few uses, the system will list your "Favorite" program to use (it will alert you to this also). You just swipe left to that screen and pick your favorite, most used programs.
The end chime that LG uses on its machines is MUCH quieter!! I like this!!!
The Inverter heat pump brings out the clothes nice and fluffy, more so than the WM3997HWA.
Overall, I am super happy with these machines! They were worth the wait and are really really nice! I installed them myself with the install process being very easy. I have had LG washers for years and am pretty comfy with setting them up.
There are videos on the internet that show all the connections you need to make. It's not a daunting process.
LG even includes a "water hammer arrester" to prevent your pipes from "banging" in the wall if you have this issue. A nice touch! I don't have an issue with water hammer but for those who do, it's nice to know that's included.
I live in an apartment and although there are laundry rooms on premises, I prefer to have my own, so I have it sitting in my kitchen!
I can go on and on about this machine! Post up any questions you may have and I will answer!
Pros: Style/Design, Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Amazing Washer/Dryer
on January 1, 2018
Posted by: Ms Lisa
from Los Angeles, CA
[This review was collected as part of a promotion.] This is the best washer/dryer I have ever owned. I wash and dry about two loads of laundry everyday. I love that you can just turn it on and it will wash and then dry and you do not need to check on it. If you put it on the timed dry cycle for 120 minutes the clothes come out dry. Perm Press is great if you do not want to iron. Easy to clean
and take apart the drain filter to remove any left over lint.
I can not say enough good things about this amazing machine!!
and take apart the drain filter to remove any left over lint.
I can not say enough good things about this amazing machine!!
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: msml
from santa fe, nm
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have only had it one month, but so far, I LOVE THIS MACHINE! I have to do laundry every day and live in an area where the houses are very small and this is perfect. My kitchen is free of clutter at last! And you can put the laundry in a forget about it. My old dryer was gas so I was worried about my electric bill going up, but it didn't. There is a little learning curve, figuring out how to dry things, but you work it out eventually. UNlike previous generation machines, this one has a "dry only" feature. I hesitated because of the price, but would buy it again in a second!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
I have this machine for two years now and.
on August 10, 2023
Posted by: kerry79
from New Jersey
This messages is for LG- this machine have a HUGE draining problem. It won't drain I troubleshoot and the nothing.
I am so frustrated it's i have no words.
I am so frustrated it's i have no words.
Pros: Style/Design
Quality
2
Features
4
Value
3
Response from lg.comBy Conie Del Corro, LG Social Media, August 12, 2023
Hello, Kerry. We appreciate the feedback you gave us. We sincerely regret the draining problem your LG dryer/washer combo, LUWM101HWA, is giving you. We understand your frustration and are committed to helping you resolve this matter promptly.
To address this concern, we kindly suggest checking the drain hose to ensure it's correctly installed and free from any blockages. For additional insights and troubleshooting steps, you can refer to this helpful resource: https://www.lg.com/us/support/help-library/lg-washing-machine-drainage-water-cannot-be-drained-water-is-not-drained-CT10000010-20153067403293
If the issue persists, we strongly advise establishing a private online connection with our knowledgeable support staff through LGUSSupport on Facebook or Twitter. We are fully prepared to offer individualized assistance and lead you to a resolution.
Your happiness continues to be our first priority, and we're committed to making sure your LG machine runs without a hitch.^Con
To address this concern, we kindly suggest checking the drain hose to ensure it's correctly installed and free from any blockages. For additional insights and troubleshooting steps, you can refer to this helpful resource: https://www.lg.com/us/support/help-library/lg-washing-machine-drainage-water-cannot-be-drained-water-is-not-drained-CT10000010-20153067403293
If the issue persists, we strongly advise establishing a private online connection with our knowledgeable support staff through LGUSSupport on Facebook or Twitter. We are fully prepared to offer individualized assistance and lead you to a resolution.
Your happiness continues to be our first priority, and we're committed to making sure your LG machine runs without a hitch.^Con
Written by a customer while visiting lg.com
Customer Rating
1
LG Should Embarrassed by This Product
on December 28, 2023
Posted by: JamesNYC
LG Signature's combo washer/dryer is a huge disappointment. After less than two years, it's now headed for a landfill. I've spent hundreds of dollars in repairs (to the door, to the panel, to the drum), and I am finally giving up and buying something else. (Not to mention that draining the machine is a nightmare.) Do yourself a favor and don't make the same mistake I did—do not buy this machine. LG should be ashamed to sell this product.
Quality
1
Features
2
Value
1
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, January 5, 2024
Hey James, we're sad to hear that your expectations were not met. We strive to exceed the needs of our customers, and we see yours has fallen short on multiple accounts. Going forward, we will implement this feedback, and we appreciate you taking the time. Should you need to get ahold of us, don't hesitate to send us a private message on Facebook or X using @LGUSSupport with your model, serial, and phone number. ~TammyJo
Written by a customer while visiting lg.com
Customer Rating
5
Excellent product!
on April 5, 2018
Posted by: MOB Man overboard
from Honolulu HI
[This review was collected as part of a promotion.] Delivered about three weeks now. I love it. Yes a bit slow to dry but it certainly does what it supposed to do. I am very impressed. Still learning all the amazing features but certainly learned you can add dry time. It really works people. I am an LG kinda guy now. Just bought the LG OLED tv and own three different LG refrigirators. Great products
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love it!
on January 10, 2019
Posted by: janasmyth
from Nashville, TN
[This review was collected as part of a promotion.] My new washer/dryer combo is perfect for my single person home. I've never loaded it to more than 40% capacity, so the longest cycle has been ~4.5 hours. Perfect for me because I wash at night or while I'm at work. I'm so glad I don't have to worry about cleaning the vent to the outside of the house! I've cleaned the wet lint trap 3 times; a bit of a pain, but don't need to do it often enough to matter.
The machine looks great in my laundry/pet room, very sleek and cool. My clothes come out warm and fluffy, no wrinkles. A perfect addition to the right household. :)
The machine looks great in my laundry/pet room, very sleek and cool. My clothes come out warm and fluffy, no wrinkles. A perfect addition to the right household. :)
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Fits my needs
on June 8, 2021
Posted by: Mikes machine
from Honolulu,HI
[This review was collected as part of a promotion.] Bought this combo as an only solution to a condo with no hook ups or dryer vents and am surprisingly happy with the machine. A bit expensive but think of the technology it took to design. Also LG signature service is outstanding.
Yes it takes longer than a.traditional washer dryer but again, it does an exceptional job. I have a home on the mainland with with traditional large capacity washer dryer and when I'm in Honolulu, just adjust my wash load size to fit this amazing system. Normal laundry cycles run about 3 hours. Just put the clothes in and let the machine do the rest. Also sometimes the clothes feel a bit damp when they come out but a quick shake or two and they feel completely dry.
Finally, I was a bit surprised at how much thus does hold, I was expecting one pair of jeans and a shirt to full it but seriously it will wash and dry a decent load in 3 hours.
Yes it takes longer than a.traditional washer dryer but again, it does an exceptional job. I have a home on the mainland with with traditional large capacity washer dryer and when I'm in Honolulu, just adjust my wash load size to fit this amazing system. Normal laundry cycles run about 3 hours. Just put the clothes in and let the machine do the rest. Also sometimes the clothes feel a bit damp when they come out but a quick shake or two and they feel completely dry.
Finally, I was a bit surprised at how much thus does hold, I was expecting one pair of jeans and a shirt to full it but seriously it will wash and dry a decent load in 3 hours.
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com