Customer reviews from whirlpool.com
Whirlpool - 6.4 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range - White
Average customer rating
4
(527 Reviews)
Rating breakdown 527 reviews
5 Stars
248
4 Stars
133
3 Stars
82
2 Stars
19
1 Star
45
75%of customers recommend this product.
(
338 out of
452)
Customer Reviews for Whirlpool - 6.4 Cu. Ft. Self-Cleaning Slide-In Electric Convection Range - White
Customer Rating
3
Looks good but front burner quit after 50ish uses.
on December 19, 2023
Posted by: Kyle
Looks great.. but touch screen doesn’t work the best and the Lock Screen is needed all the time or you will easily turn off the oven without noticing. Also my double burner stopped working mid cook after about 50 uses…
No, I would not recommend this to a friend.
Response from whirlpool.comBy CA Social Care, December 20, 2023
Hi Kyle. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include Case #276457456 so we can look into what happened. Thank you. -Regina
Written by a customer while visiting whirlpool.com
Customer Rating
3
Motherboard toasted..beware
on January 6, 2024
Posted by: Oldskewl
Just over 2 years old and motherboard for oven needs replaced. My old oven with a dial control and no electronic boards etc lasted 25 years. Not happy.
Written by a customer while visiting whirlpool.com
Customer Rating
4
Good but needed more
on April 8, 2024
Posted by: fred
from michigan
[This review was collected as part of a promotion.] I bought this about a month ago, and it is a good upgrade to what I had from GE.
What I do not like about it are two things.
1. The knobs controlling the burners do not have enough markings on them to show you what level you are trying to heat to.
2. There was no paper copy of a user handbook included.
What I do not like about it are two things.
1. The knobs controlling the burners do not have enough markings on them to show you what level you are trying to heat to.
2. There was no paper copy of a user handbook included.
I would recommend this to a friend!
Written by a customer while visiting whirlpool.com
Customer Rating
3
Good product, but needs some additional work
on July 5, 2024
Posted by: Iryna
[This review was collected as part of a promotion.] I bought it two month ago. Works as expected, but I was also expecting it to have good features that the regular stove does not have, but it was disappointing.
1) The only use for wifi is that you can remotely turn it on and off.
2) When the timer for finished cooking goes off it is very quiet, it gives you one beep and that's it, so you cannot hear it from the other room. I had to buy a separate timer so my food does not burn. It also gives you a notification on your phone (if you have an app installed), but not everyone carries their phone around the house all the time.
3) It has different cooking features and suggestions (i.e. chicken, beef, baking, etc), but it only gives you suggestions on cooking temperature, so not very useful.
4) the knobs on the front are a bit difficult to read, but you can get used to it.
5) touch screen is very sensitive, so any time you wipe it turns on and off. I also turns off when the sleeve or towel lightly touches it, so have to keep an eye if oven is still on.
1) The only use for wifi is that you can remotely turn it on and off.
2) When the timer for finished cooking goes off it is very quiet, it gives you one beep and that's it, so you cannot hear it from the other room. I had to buy a separate timer so my food does not burn. It also gives you a notification on your phone (if you have an app installed), but not everyone carries their phone around the house all the time.
3) It has different cooking features and suggestions (i.e. chicken, beef, baking, etc), but it only gives you suggestions on cooking temperature, so not very useful.
4) the knobs on the front are a bit difficult to read, but you can get used to it.
5) touch screen is very sensitive, so any time you wipe it turns on and off. I also turns off when the sleeve or towel lightly touches it, so have to keep an eye if oven is still on.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 8, 2024
Bonjour, Jack ! Nous sommes vraiment désolés d'apprendre cela. Merci de nous avoir contactés ; nous sommes ici pour aider. Nous serions ravis d'examiner votre question si vous répondiez en nous fournissant les numéros de modèle et de série de la laveuse, ainsi que votre numéro de téléphone. Cordialement, - Éric
Response from whirlpool.comBy Whirlpool Team, Consumer Care, July 8, 2024
Hello Iryna ! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include review ID #561153 in the subject line. Thank you! - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
3
disappointed in quality of product
on July 25, 2024
Posted by: Cassie
[This review was collected as part of a promotion.] purchased in June, finally completed installation of anti tip bar (which was not in the stove when installed) in July.. Am disappointed in the insulation between control panel and actual stove top starting to disintegrate as soon as i first cleaned stove top with a wipe of water.. Have sent message and not received any answer from you concerning this problem An owners manuel would be appreciated, not everyone has their nose buried in their computer.
ween control panel and actual stove top
ween control panel and actual stove top
Written by a customer while visiting whirlpool.com
Customer Rating
1
REPEAT- Safety issue with stove top knobs!!
on October 29, 2024
Posted by: DEFECTIVE range
from Nova Scotia
Slide in electric range has been a headache with a major safety concern identified within 3 months of purchase. The paint on the control knobs for the stove elements have totally faded out and unreadable as to what heating element is being used. You have to guess or move a hot pot or water of other off the element to find out what heating ring is being used. This safety issue has been reported repeatedly on many consumer W/P sites and whirlpool has ignored my concerns other than offering another faulty and defective set of control knobs. Please deal with these defective knobs asap and have engineering redesign the knobs so the readings are engraved as past ranges have been that I have owned.
No, I would not recommend this to a friend.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, October 30, 2024
Hi ! Thank you for taking the time to review your Whirlpool appliance. We want to be a brand you can trust! Should you have any questions or concerns about your product, please feel free to email us at canadasocial@whirlpool.com. Kindly provide us with your model and serial number, your phone number, and your review ID 615760. Best regards, - Eric
Written by a customer while visiting whirlpool.com
Customer Rating
1
Fired
on January 6, 2025
Posted by: Chri17
from Vancouver
I have the model before this one identical style, except for the dials, and the handles which are more squared, which I Prefer. The writing is constantly coming off the knobs, such an easy thing to fix. Whoever makes the decisions at Whirlpool needs to be fired.
No, I would not recommend this to a friend.
Response from whirlpool.comBy chasttl, CA Social Care, January 21, 2025
Hi Chri17. Could you please email us at canadasocial@whirlpool.com with the model, serial number, and phone number? Please include review ID # 287437969, so we can look into what happened.
Thank you, Teresa
Thank you, Teresa
Written by a customer while visiting whirlpool.com
Customer Rating
1
Multiple issues and long service times.
on February 20, 2025
Posted by: Pete
I bought a whirlpool stove about 18 months ago. It came with a one year warranty. A few months after we bought it the motherboard started having trouble and we couldn't use our oven. They serviced it about two months later. They extended our warranty by six months. Now, less than 2 months after our warranty expired, the oven will not start for what appears to be a different reason. Do not buy whirlpool or you may regret it. You're rolling the dice with your money. Good luck.
Response from whirlpool.comBy Whirlpool Team, Consumer Care, February 21, 2025
Thank you for sharing your insights with us. We value your time and would like to look into the concerns with your Electric Range. It's hard for us to hear that you had a negative experience as we always try to do our best to provide our customers with the best support possible. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/whirlpoolusa or Direct Message on Instagram at https://www.instagram.com/whirlpoolusa/, so we can look into this matter further for you. When responding please include your contact information, Range model/serial number, and reference Case # 682342.
We’re looking forward to hearing from you.
Marie Q
We’re looking forward to hearing from you.
Marie Q
Written by a customer while visiting whirlpool.com