Barley used new cooktop Burner stuck on high can’t turn off It was a real fire drill getting it off I am waiting for service
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Charlie, Cafe_Appliances, September 6, 2024
We're sorry to hear that cooktop burner stuck on high flame. This isn't something we expect from our products. We do see that you currently have a service appointment in place and we are confident that our technician will be able to assist you.
The cook top is great but there is something wrong with the knobs, the metal finish is rubbing off. For how expensive this appliance is, this should not be happening.
This is an amazing product, the finial finish is beyond a 10, the knobs having under led light...Right it is a special feature.Being it is stainless, we do a light claen after each usage, once it is cool, the casted grates lift simple and you expose the area that needs to be address, very simple.
I would recommend this to a friend!
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, August 8, 2024
We're so glad to see that you are enjoying your new cooktop. You've made an amazing choice by going with this model. We know you are going to love it for many years to come.
Problem, newly built home with 10-year warranty had basic appliances that did not meet my cooking needs. Any replacement had to install within current kitchen design with no changes to electrical/gas or builder warranty would be voided. I updated all my appliances to Cafe once the one year warranty on the original appliances had expired. This 36" gas cooktop replaced same from competitor that did not meet my needs and was a poor design. I ordered Cafe 36" gas cooktop with copper dials which turned out to be stunning. Two left burners with same output and grill settings was perfect for my Swiss Diamond grill which also fits this cooktop without overlapping the dials. Another plus, dials with light when on and having two power burners instead of only one. I also noticed that every burner lights immediately and so far has never gone out. Old cooktop took several attempts to light and I also had several times where burners went out when going to a low flame. My orginal cooktop was only 1-year old but this Cafe cooktop has proven to be superior in function as well as in design. I love it and highly recommend.