Customer reviews from cafeappliances.com
Caf - 36" Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.6
(325 Reviews)
Rating breakdown 325 reviews
5 Stars
243
4 Stars
46
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
263 out of
290)
Customer Reviews for Caf - 36" Built-In Gas Cooktop - Stainless Steel
Customer Rating
5
Great features
on June 27, 2026
Posted by: FATI
It is a very good surprise. Everything is much better than I tought.
Written by a customer while visiting cafeappliances.com
Customer Rating
1
Film on cooktop knobs peeling
on June 15, 2026
Posted by: Cooktop16022022
from Ontario, Canada
With the cooktop knobs being plastic, the film coating peeled off very quickly and has left me very disappointed with an expensive appliance. Called and asked for replacement and was told I had to buy them. Not impressed at all and I would not recommend this appliance.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, June 18, 2026
We'd like to look into the situation with your knobs closer. One of our agents will be reaching out over email to collect additional information, please respond at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on May 12, 2026
Posted by: Kim322
Terrific stove top nice, easy clean lines, user friendly
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Excellent product, minor issues with little things
on April 23, 2026
Posted by: simmerer
from California
We have had this range for 2 years and absolutely love it! More pluses than minuses for sure, but have had some of the same issues as others: the knobs suffered cosmetic damage immediately. I was very surprised that they are plastic, not stainless--it never occurred to me that that would be the case for a quality product. We also found that the stainless scratches easily at the back of the grates--they must be lifted off completely to clean, not tilted up. We have also lost a few of the little rubber grate "bumpers" and have not been able to locate replacements. All that said, these are somewhat minor issues, and I would highly recommend this cooktop keeping in mind that some delicate treatment is required.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Low quality materials for a luxury cooktop
on April 22, 2026
Posted by: TPAST
from NW Arkansas
I would not buy this cooktop again. I love it but the materials are awful. Low quality. The copper knobs are discoloring, color coming off, stainless steel top scratches way to easily and the decals run off with just using soap and water. It’s priced as a luxury cooktop but materials say otherwise. The burners are great. Also, single, childless here - so it’s not like the cooktop gets used to cook family dinners. Typically use 1-2 burners -2x a week - so expected better quality.
Response from cafeappliances.comBy Diego, Cafe_Appliances, April 23, 2026
We would like to help you with your range's knobs losing color. We are going to reach out via email to gather more information. Please reply at your earliest convenience.
Written by a customer while visiting cafeappliances.com
Customer Rating
3
Disappointing stainless steel quality
on April 19, 2026
Posted by: MelS1
This is the worst cooktop for scratching even when using a clean microfiber cloth it scratches. So disappointing. I knew when I was looking at cooktops that knobs on the top were going to be difficult to keep clean and I was right. Would not buy another one.
Stainless steel is so poor quality!!
Response from cafeappliances.comBy Adrian, Cafe_ Appliances, April 21, 2026
Our products are designed with durability in mind, and we use high-quality materials to manufacture our appliances. We have provided some cleaning tips to help with keeping your gas cooktop looking as good as new at the link here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=39529&_gl=1*1k2bqno*_ga*NTQzMTYxMDM3LjE3NzQzNzUyMjc.*_ga_QEC75X7XEX*czE3NzY3ODM4MjUkbzMkZzEkdDE3NzY3ODM4MjgkajU3JGwwJGgxNTYwNDIzMDAy*_fplc*NGFrOGNMWGEwZWRhNjB1VDhVb053SklGJTJGSnVjQU5kJTJCeG9WRm5wMGlIeng3ekN5bE9rYnp6VFYxall1Y3Q4MWd3Mkk1R0R4eHlUSUFLZ010SXloYmhlMmJKc0QxdjRqY0ZLTnQ2UjE0NTJGcnElMkZ6ZTZCdXdLSnIyMkVTOE9nJTNEJTNE
Your feedback is extremely important to us. We will pass these comments along to our product team to review.
Your feedback is extremely important to us. We will pass these comments along to our product team to review.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor Quality
on March 2, 2026
Posted by: KC629
I am very disappointed in the cooktop. This was a very expensive cooktop, from what I thought was a top manufacturer. However, the burners do not work correctly. The flame comes out very uneven and extremely high on one side. After using the burner twice, the cap looks like it has been used for years due to the uneven flams. I called in to notify GE of this issue and they sent a tech out. He spent 4-5 minutes at my house, was a bit rude, and said he would order a new burner for the one burner. He did nothing for issues with the other burners. The new burner came and it was the wrong size. In addition to the burners, the overall stainless steel feels cheap. It scratches very easy and is already stained from normal use (with no spills).
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Julia, Cafe, March 3, 2026
We recommend reviewing the troubleshooting tips for burners not burning evenly on page 13 of the Use and Care Manual here: https://products-salsify.geappliances.com/image/upload/s--VPUPNPtO--/85162a50afb6f28fcf1a1414d4e3383ddbdd631c.pdf. If these tips don't resolve the issue, please continue working with our Bodewell team for further assistance. To make a follow-up appointment with one of our Bodewell technicians, please call 1-833-4BODEWELL or visit this site: https://www.bodewell.com/schedule-repair-service.To keep your cooktop looking like new, we recommend closely following the cleaning guidelines starting on page 9 of the same Use and Care Manual linked above.
Written by a customer while visiting cafeappliances.com
Customer Rating
4
Potential for scratches.
on February 1, 2026
Posted by: Emeline
from Terre Haute, IN
I love everything about my new cooktop. I just really wish there was less potential for scratching the stainless steel. I realize that there are rubberized pads on the stainless steel for the grates, however if one doesn’t place the grate exactly on them, you can definitely scratch the surface. Just be really careful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com