Customer reviews from cafeappliances.com
Caf - 36" Built-In Gas Cooktop - Stainless Steel
Average customer rating
4.6
(325 Reviews)
Rating breakdown 325 reviews
5 Stars
243
4 Stars
46
3 Stars
18
2 Stars
8
1 Star
10
91%of customers recommend this product.
(
263 out of
290)
Customer Reviews for Caf - 36" Built-In Gas Cooktop - Stainless Steel
Customer Rating
4
Beautiful, but concerning materials
on March 1, 2025
Posted by: SashaRR
We love our cooktop and appreciate the versatility of the burners, however...our knobs have recently melted. I did not anticipate that this part of the stove would be plastic! This seems counterintuitive for a heated surface. Hoping this can be resolved!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Great Features
on February 14, 2025
Posted by: Chef FBI Bill
from Aguadilla Puerto Rico
Product is beautiful after we installed. Using Propane gas and it was so easy to change from Natural gas. The melt burner and simmer burner is excellent and well worth the buy
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Gas Cooktop
on January 22, 2025
Posted by: ChefDeCajun
Love the middle burner’s step burners and the BTU’s that it puts out. The burners are very responsive. Top is seamless and easy to clean.
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com
Customer Rating
2
One burner won't shut off. Most lettering is GONE!
on December 31, 2024
Posted by: BillV
from Freehold, NJ
We initially loved the look and functionality of the product, especially the griddle feature. However, the front left burner (under the griddle) stopped working after less than a year. The gas wouldn't turn off, which was a safety risk. We eventually stopped it and have not used it again. Another annoying problem is that nearly ALL of the lettering has rubbed off around the knobs. Even the word "CAFE" is almost completely gone. We also purchased the bronze-colored knobs to match our kitchen hardware and some of the coloring has faded away, which is frustrating because this was an extra purchase. I sincerely hope your company can assist.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, January 15, 2025
We are sorry to hear about the burner not operating properly and with the lettering fading. We definitely want to help. We recommend getting one of our approved technicians out for diagnostics. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Lettering Rubs Off
on November 17, 2024
Posted by: Dtay
The range is nice, the lettering rubs off during nornal careful cleaning. This is disappointing
Response from cafeappliances.comBy Adrian, GE_Appliances, November 22, 2024
We are happy to hear that you are enjoying your cooktop. We will be sure to pass these comments regarding the lettering along to our product team for review, as we're always looking for new ways to improve our products.
Written by a customer while visiting cafeappliances.com
Customer Rating
2
New install
on November 13, 2024
Posted by: Lo34
Scratches from grates and steel is already discolored after 3 weeks.
No, I would not recommend this to a friend.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 18, 2024
We'd like to help out with your grates and the scratches you have noticed. We suggest getting in touch directly with our service team for assistance. You can do so by calling 1-800-432-2737 or by visiting this link: (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting cafeappliances.com
Customer Rating
2
Poor appearance quality
on November 12, 2024
Posted by: HemiDad
from NC
We moved into our new home June 22, 2024. We went with the Cafe appliances so far no to happy with the appearance of the cooktop.
We are disappointed on the quality of the appearance of this cooktop, especially on the amount of money spent on it! The lettering is coming off from around the knobs, the knobs show wear and wow dose it show scratches!! This product is not meeting my expectations! The range itself operates as designed.
We are disappointed on the quality of the appearance of this cooktop, especially on the amount of money spent on it! The lettering is coming off from around the knobs, the knobs show wear and wow dose it show scratches!! This product is not meeting my expectations! The range itself operates as designed.
Response from cafeappliances.comBy Jonathon, Cafe_Appliances, November 14, 2024
We are going to forward your comments about the appearance and print over to our product team to review. We're always looking for ways that we can improve our appliances.
Written by a customer while visiting cafeappliances.com
Customer Rating
5
Best Yet!
on October 28, 2024
Posted by: Rufus41
from North Carolina
We were GE Profile users for years. This step-up to Cafe has been wonderful. The French door model is SO convenient and helpful!
I would recommend this to a friend!
Written by a customer while visiting cafeappliances.com