Customer reviews from geappliances.com
GE - Profile Series 30" Built-In Gas Cooktop - Black
Average customer rating
4.3
(566 Reviews)
Rating breakdown 566 reviews
5 Stars
363
4 Stars
96
3 Stars
39
2 Stars
24
1 Star
44
83%of customers recommend this product.
(
399 out of
481)
Customer Reviews for GE - Profile Series 30" Built-In Gas Cooktop - Black
Customer Rating
1
Only 4 out of 5 burners operate properly
on September 5, 2022
Posted by: Eyeball68
from Hot Sorings Village, AR
When installed the plumber noted that our front left burner was not operating properly.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy Matthew@GEA, GE_Appliances, September 14, 2022
Hello,
Thank you for taking the time to write this review. We are sorry to hear that one of your burners isn’t working. We understand that a situation like this can be extremely frustrating; therefore, we’d like to apologize for any inconvenience this unit has caused. This is not the experience we wish for our consumers to have, so we’re happy to help you troubleshoot this.
There are a few reasons why your burner may not be working. A fuse in your home may have blown or the circuit breaker could have tripped. For a more in-depth list of troubleshooting tips, we recommend reviewing page 13 of your unit’s “Use and Care Manual”, which can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80801-1.PDF
If you continue to experience issues, we highly recommend scheduling service either by calling 1-800-432-2737 or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need further assistance please do not hesitate to reach out.
Kind Regards,
Matthew@GEA
Thank you for taking the time to write this review. We are sorry to hear that one of your burners isn’t working. We understand that a situation like this can be extremely frustrating; therefore, we’d like to apologize for any inconvenience this unit has caused. This is not the experience we wish for our consumers to have, so we’re happy to help you troubleshoot this.
There are a few reasons why your burner may not be working. A fuse in your home may have blown or the circuit breaker could have tripped. For a more in-depth list of troubleshooting tips, we recommend reviewing page 13 of your unit’s “Use and Care Manual”, which can be found here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-80801-1.PDF
If you continue to experience issues, we highly recommend scheduling service either by calling 1-800-432-2737 or by visiting this website: https://www.geappliances.com/ge/service-and-support/service.htm
We hope this helps, and if you need further assistance please do not hesitate to reach out.
Kind Regards,
Matthew@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
looks nice and works well
on October 5, 2022
Posted by: LTuc
from Lewes, DE
Moved into this new house and it came with new GE appliances. This is my first-time cooking with gas in about 35 years so it's taking a little getting used to. It works well and heat seems to distribute evenly no matter which burner you use.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
LOVE this gas cooktop!
on November 5, 2022
Posted by: Natasha R
from Winter Garden, FL
We recently moved into a new construction home and had chosen this in-counter gas cooktop as part of the kitchen package. It is a dream to cook on a gas stove again, and this model is not only beautiful, it also works extremely well. We can’t wait to cook many more meals on it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
5
Stove Top
on November 13, 2022
Posted by: Nelly68
from HOUSTON TX
Great unit. I purchased the option griddle and it great for making pancakes.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
No good
on December 3, 2022
Posted by: mmmcd65
from San Diego
This came with the house I bought this past January. Looks nice, but can’t even boil a large pot of water. Family dinner a few weeks ago and we had a it on the power burner for literally, yes literally 2 hours & never boiled. Water temp never exceeded 175 degrees. Currently looking for a replacement.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Elliot@GEA, GE Appliances, December 5, 2022
Hello there, thank you for taking the time to let us know how we are doing. Please know that this is not something we would expect, and we are so sorry for the inconvenience this has been for you
We would advise making sure that you are using proper cookware, and that your burners are cleaned and assembled properly. More information on this can be found on pages 7-10 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000967.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this clears things up for you, and please feel free to let us know if there are any additional ways we can assist you moving forward. -Elliot@GEA
We would advise making sure that you are using proper cookware, and that your burners are cleaned and assembled properly. More information on this can be found on pages 7-10 of the manual, linked here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-2000967.pdf
If the above steps do not solve the issue for you, we recommend scheduling an appointment with our factory service and repair team by calling 1-800-GECares (1-800-432-2737) Monday – Friday: 7 a.m. – 10 p.m. ET and Saturday – Sunday: 8 a.m. – 6 p.m. ET, or by visiting https://www.geappliances.com/ge/service-and-support/service.htm
We hope this clears things up for you, and please feel free to let us know if there are any additional ways we can assist you moving forward. -Elliot@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Very pleased w the profile propane cooktop
on December 27, 2022
Posted by: TurtleMary
from Hsv, AL
Very pleased w profile propane cooktop esp the 5 burners
I would recommend this to a friend!
Features
4
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
New GE Profile Cooktop
on February 14, 2023
Posted by: JD MAC
from Toms River, NJ
Replaced an old GE Profile glass, 4 burner cooktop with this 5 burner S/S model. It took 2 months to get but I think it will be worth the wait. Unit arrived in great shape and installation was fairly easy. I like the feature of the lighted control knobs and the large cooking grates as well as the center, high output burner. I just installed this today so it has not had much use yet, but I anticipate many years of reliable "good cooking".
Features
5
Performance
4
Quality
5
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
5
Love this drive top!
on February 20, 2023
Posted by: Mujeres
from Puerto Rico
This stovetop heats nicely, the grates are a nice heavy weight and their design prevents small pans from tipping and each burner control lights up underneath when it’s turned on. Love this stovetop! I will buy the bigger one for my other larger kitchen next.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com