Customer reviews from geappliances.com
GE - Profile Series 30" Built-In Gas Cooktop - Black
Average customer rating
4.3
(566 Reviews)
Rating breakdown 566 reviews
5 Stars
363
4 Stars
96
3 Stars
39
2 Stars
24
1 Star
44
83%of customers recommend this product.
(
399 out of
481)
Customer Reviews for GE - Profile Series 30" Built-In Gas Cooktop - Black
Customer Rating
1
Very bad design
on October 29, 2019
Posted by: Mvrajan21
from South Carolina
I had the gas connected yesterday, and started making lunch, and immediately the left front knob started melting. I am furious. I cook a lot on my cooktop and this is totally unacceptable. My previous cooktop was GE profile performance that I had for almost 20 years without any problem. This cooktop is a complete design failure. Your engineers should be ashamed of themselves. Even when I first looked at it I had my concerns regarding the placement of the knobs, I thought it was too close to the flame and would be difficult to place big pots. But I thought GE would have tested it out and thought it must be ok. But I was very wrong
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA , GE_Appliances , October 30, 2019
Hello Mvrajan21 - We apologize for your experience with the cooktop knob and understand your frustration. Please email your details to eResponse@geappliances.com, and we’ll be glad to look into this for you. In your email, be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your gas cooktop. Thanks, again, for your feedback.
Also, we can assure you this information along with the images you've provided will be provided to the appropriate product managers for analysis and improvement.
Also, we can assure you this information along with the images you've provided will be provided to the appropriate product managers for analysis and improvement.
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks nice but poor design and materials
on April 3, 2021
Posted by: YeseniaR
from North Carolina
The knobs are made of cheap material that gets damage with heat. The grills should have been place farther away from knobs to prevent this and/or make the knobs with better material.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, April 6, 2021
Hello, We're so sorry to hear about the difficulties that you've experienced with your cooktop knobs and know this must be frustrating. We'd like to get some additional information and we'll be reaching out to you via email. Thank you so much for your feedback. - Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Rust!!
on August 19, 2020
Posted by: Ami M
from Wake Forest, NC
We have only had this cook top for just over a month and it’s already started to rust in spots. Super annoying considering it’s brand new and not holding up to brand standards.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Plastic control knobs
on January 25, 2021
Posted by: New Floridian
from Winter Garden
Plastic control knobs are already peeling. Need new control knobs ASAP.
Stainless steel scratches very easy.
Burners tops get dirty very easy and it is very difficult to clean them.
Stainless steel scratches very easy.
Burners tops get dirty very easy and it is very difficult to clean them.
No, I would not recommend this to a friend.
Features
2
Performance
3
Quality
1
Value
1
Response from geappliances.comBy Sharon@GEA, GE_Appliances, January 26, 2021
Hi New Floridian - We're so sorry to hear of your gas cooktop experience. For more help with your knob and burner concerns, please reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm
We appreciate your feedback and look forward to hearing from you. -Sharon@GEA
We appreciate your feedback and look forward to hearing from you. -Sharon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Value for money
on February 25, 2018
Posted by: Vishal Varshney
from Atlanta, GA, USA
I got this appliance as a part of home warranty replacement. Look and feel of appliance is good. The knobs are placed at a height more than the grill which bring them in contact with hot pots/pans and tend to damage them. Being made of low grade plastic, the knobs get damaged pretty easily and destroy the looks of the cooktop.
No, I would not recommend this to a friend.
Features
3
Performance
3
Quality
3
Value
4
Response from geappliances.comBy BRENDA@GE, GE_Appliances, March 1, 2018
Hello Vishal Varshney,
Thank you for taking the time to write a review on your cooktop. We regret your experience. Please take advantage of your warranty and have your service provider out. We appreciate your feedback.
Thank you for taking the time to write a review on your cooktop. We regret your experience. Please take advantage of your warranty and have your service provider out. We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
knobs are already flaking
on December 21, 2018
Posted by: jenn3512
We purchased the stovetop in August. The silver coating on the knobs is already coming off!
No, I would not recommend this to a friend.
Written by a customer while visiting geappliances.com
Customer Rating
1
Pure junk
on April 16, 2019
Posted by: bobkur11
from Lincoln, Ca
Rubber feet melted within one week. Cheaply made.Will never buy another GE product.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARONatGE, GE_Appliances, April 17, 2019
Hello bobkur11 - Thank you for taking time to write a review on your cooktop. We apologize for any inconvenience. Please take advantage of your warranty and schedule an appointment with a GE Service Technician by calling 1-800-432-2737 or schedule online at: https://www.geappliances.com/ge/service-and-support/service.htm?ICID=GEARsupportflyout-service
Written by a customer while visiting geappliances.com
Customer Rating
1
Stainless steel finish is horrible
on January 13, 2020
Posted by: PotatoLatka
from Jackson, NJ
The finish on the stovetop is awful, scratches very easily. The rubber pads on the stovetop for grid placement should be on the grids, not on the stovetop surface. When you are trying to place the grids back, in a very precise location where the rubber pads are, it scratches the stainless steel. At least if the rubber pads were on the grids themselves, and you were unable to very precisely place them, no scratches. Also the knobs don't seem to be metal, but some material that melts. I took a hot baking pan out of the oven and placed it on the stovetop, a corner of the pan touched the knob and literally melted the finish off the spot it touched. Also, the ceramic parts that are on top of each burner, they are stained from the oil spatter. We purchased all new kitchen appliances about 2 months ago and love them all, except for this horrible GE Stovetop. We are so extremely disappointed, and for what the stovetop costs, the finish should be one that can tolerate replacing grids without scratching the surface. I hate to see what this will look like as time goes on. It is still new, in our opinion, but already looks horrible.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com