Customer reviews from geappliances.com
GE - Profile Series 30" Built-In Gas Cooktop - Black
Average customer rating
4.3
(566 Reviews)
Rating breakdown 566 reviews
5 Stars
363
4 Stars
96
3 Stars
39
2 Stars
24
1 Star
44
83%of customers recommend this product.
(
399 out of
481)
Customer Reviews for GE - Profile Series 30" Built-In Gas Cooktop - Black
Customer Rating
1
SILVER IS WEARING OFF KNOBS AND LETTERING
on January 14, 2023
Posted by: Dlc1958
from Minneapolis, Minnesota
The silver is wearing off the knobs, white plastic underneath showing through. I’m not sure if it’s the heat or cleaning. I only use windex on the knobs. It looks horrible and cheap though. I definitely would not recommend. I called and complained and they sent one new knob but that quickly rubbed off too. And it is all the knobs not just one of them.
Features
3
Performance
3
Quality
1
Value
1
Response from geappliances.comBy GE Appliances , January 19, 2023
Hello - Thank you so much for the review. It really means a lot to us.
We are so sorry to hear about the silver wearing off on the knobs, we know that can truly troublesome to deal with. We are going to send this over to our product team to research. We know how important it can be to have good looking appliances in the home.
Additionally, we are going to have one of our agents reach out over email for some more information. Be on the lookout.
Thanks again.
Jonathon@GEA
We are so sorry to hear about the silver wearing off on the knobs, we know that can truly troublesome to deal with. We are going to send this over to our product team to research. We know how important it can be to have good looking appliances in the home.
Additionally, we are going to have one of our agents reach out over email for some more information. Be on the lookout.
Thanks again.
Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
Gas Stove knobs melted
on January 19, 2025
Posted by: DipakC
from Glen allen Virginia
I purchased new house from builder and all my appliance are GE but after few days the Gas Stove knobs melted all ! Even They look like stainless steel, but apparently they are made of plastic. I'm very disappointed with the quality of this product
No, I would not recommend this to a friend.
Features
1
Performance
4
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, January 24, 2025
We see that you are working with one of our agents, and we are confident that they will assist you with getting this issue resolved.
Written by a customer while visiting geappliances.com
Customer Rating
5
Works Beautifully, Easy to Clean
on January 14, 2018
Posted by: Kathycook
I’m quite happy with this cooktop purchase! Love the higher-powered center burner, and the fact that the left 2 burners are of equal strength so my pancake griddle gets even heat. Also really like the led lights under the burner knobs-good thinking! The lights were actually why I looked at this particular cooktop over others. I did see, on another cooktop back hinges on the 3 burner grates, which would be great to add to this model. But I really don’t have trouble cleaning under the grates...simply tipping them back works too. I recommend!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
4
Great Stove with room for improvement
on March 7, 2019
Posted by: kmk2019
from FL
Love the gas cook top. Dislike the fact that the knobs are plastic and were melted within the 1st month of owning it.
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
2
Value
3
Written by a customer while visiting geappliances.com
Customer Rating
3
Nice look and operationally nice but.....
on November 11, 2019
Posted by: CookerDG
from Mason, MI
Nice replacement cooktop for our older Profile cooktop but are a bit disappointed in how easily the stainless steel surface scratches if touched with the overlying grates where cleaning. One must be VERY careful. Also, a control knob is wearing out or chipping off on the stainless coating - a quality disappointment after 5 months I’ll be contacting GE about that. Maybe just that one knob.
I would recommend this to a friend!
Features
4
Performance
4
Quality
2
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Good burner , but some plastic
on November 19, 2019
Posted by: Hash0511
from MD
It's a good set of burners but there is some use of plastic which appears to be less heat resistant . But GE was quick to provide a replacement. In the long run as well such items made of plastic which could get in contact with heat and easily melt should be covered for free. Or I wish GE comes up with stainless steel knobs that can fit and be a good replacement.
No, I would not recommend this to a friend.
Features
3
Performance
4
Quality
2
Value
1
Response from geappliances.comBy Mikayla@GEA, GE_Appliances, November 22, 2019
Hello Hash0511. Your suggestions for improvement with the design are appreciated. As we always strive to improve our products for our customers, we'll be sure to share your comments with our cooktop staff. Thanks for for the feedback!
Written by a customer while visiting geappliances.com
Customer Rating
4
Beautiful until knobs melt
on March 10, 2020
Posted by: amyrates
from Annapolis, MD
It is stainless steel and beautiful with very efficient cooking results.
I would recommend this to a friend!
Features
4
Performance
4
Quality
3
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
3
Print wears of the first severalMonths of use
on December 26, 2020
Posted by: Cookingmomanddad
from Georgetown TX
Although the features are nice, the writing came off after using a mild spray cleaner. Small scratches are easily made and the paint comes off too easily
No, I would not recommend this to a friend.
Features
4
Performance
5
Quality
3
Value
3
Response from geappliances.comBy Olga@GEA, GE_Appliances, January 11, 2021
Hello there - Thank you for your review. We are sorry to hear about he print on the control panel. We recommend taking advantage of your warranty by scheduling a service appointment with an authorized GE Appliance technician who can correct the issue. You can schedule an appointment online at: http://www.geappliances.com/ge/service-and-support/service.htm
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Olga@GEA
Or if you prefer to call, you can reach our scheduling department at 1-800-432-2737, Mon-Fri 7 am – 10 pm ET, Sat-Sun 8 am – 6 pm ET.
We apologize for any inconvenience it has caused. Olga@GEA
Written by a customer while visiting geappliances.com