Customer reviews from geappliances.com
GE - Profile Series 30" Built-In Gas Cooktop - Black
Average customer rating
4.3
(566 Reviews)
Rating breakdown 566 reviews
5 Stars
363
4 Stars
96
3 Stars
39
2 Stars
24
1 Star
44
83%of customers recommend this product.
(
399 out of
481)
Customer Reviews for GE - Profile Series 30" Built-In Gas Cooktop - Black
Customer Rating
5
Great burner control
on April 11, 2023
Posted by: Dan_C
from California
We love the indicator lights under the knobs. When you have the burner on very low it is easy to miss the fact the burner is on, the lamp is a great reminder. We also love how low the burners will go especially the right rear keep warm burner. The one negative, Do not use a paper towel to wipe between the control knobs, they will scratch the finish. We recommend a cloth towel.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Response from geappliances.comBy Charlie@GEA, GE_Appliances, April 20, 2023
Hi there,
This cooktop is fabulous with the heavy grates that sit higher above the gas burners. The black stainless finish really does not show cooking spills, or spatters like regular stainless. We know the indicator light on the burner provides an extra safety measure.
Hope you enjoy this cooktop for many years. Best wishes.
-Charlie@GEA
This cooktop is fabulous with the heavy grates that sit higher above the gas burners. The black stainless finish really does not show cooking spills, or spatters like regular stainless. We know the indicator light on the burner provides an extra safety measure.
Hope you enjoy this cooktop for many years. Best wishes.
-Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Nice to look at.
on August 16, 2023
Posted by: DCam
from Colorado
Beautiful stove top as long as you don't use it. Beautiful design, and the extra burner is wonderful. Cleaning the unit is another story however. You must remove the 3 grates which are fairly heavy. They sit on several inadequate bumpers which are supposed to protect the cooktop from scratching, however, with all of the removing to clean, it's easy to miss a bumper and scratch the unit. Further, the bumpers fall off easily and do not stay in place. The knobs that come with the Black on Black Profile model are not silver as all pictures indicate, but a dark brown color. Not really black. Love the power of the burners, and the even and quick cook times, but cleaning is a nightmare.
Features
4
Performance
5
Quality
4
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Cortney
on August 30, 2023
Posted by: akds
from Chicago IL
The knobs melt - i have had my cook top for a little over a year and have now had to replace the knobs 3 times. they tell me i just need to keep buying new knobs and are aware of this issue - would not recommend this. I work construction in Chicago and all have told many people of this issue.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie@GEA, GE_Appliances, August 30, 2023
Hello,
We are so sorry to hear the knobs are melting due to the heat of the cooktop. We can definitely understand your concern of replacing the knob multiple times.
Your suggestions for improvement with the design are appreciated. As we always strive to improve products for our customers, we'll be sure to share your comments with our product design team.
Thank you for choosing GE Appliances for your home. Please let us know if you have any further questions, as we are always here to help! -Charlie@GEA
We are so sorry to hear the knobs are melting due to the heat of the cooktop. We can definitely understand your concern of replacing the knob multiple times.
Your suggestions for improvement with the design are appreciated. As we always strive to improve products for our customers, we'll be sure to share your comments with our product design team.
Thank you for choosing GE Appliances for your home. Please let us know if you have any further questions, as we are always here to help! -Charlie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
3
Plastic painted knobs to the cooktop
on November 3, 2023
Posted by: JAKCooktop
Our GE profile plastic stainless steel painted cooktop knobs have melted and need to be replaced.
Response from geappliances.comBy Devin, GE_Appliances, November 3, 2023
Hello,
Thank you for taking the time to leave a review on your GE Profile Series gas cooktop. We are truly sorry to hear that the knobs have melted and need to be replaced. This is certainly not the quality that we expect, and we would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Thank you for taking the time to leave a review on your GE Profile Series gas cooktop. We are truly sorry to hear that the knobs have melted and need to be replaced. This is certainly not the quality that we expect, and we would like to assist you with this and gather some information to determine how we can assist best. An agent will be reaching out to you via email. Please respond at your earliest convenience.
Thank you,
-Devin@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Knobs are melting
on November 7, 2023
Posted by: Akhila1207
from Florida
Worst cooktop I have used in last 20 yrs. Never seen knobs melting for any cooktop. The surface scratches easily and looks really bad. I have the 30 inch and it’s not worth for a 5 burner cooktop. The major disappointment was the knobs melting. It’s looks like made of cheap plastic.
Features
1
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, November 8, 2023
Hello - Thank you kindly for reaching out and sharing your experience so far. We're really sorry to see the damage happening to the knobs. That is not something we expect.
With this in mind, we are going to notate everything down and forward it over to our product team for review. This will allow them to review and check for any potential improvements we can make for our models going forward. Also, one of our agents will be reaching out over email, this way we can gather some more information.
We look forward to hearing from you. - Jonathon@GEAppliances
With this in mind, we are going to notate everything down and forward it over to our product team for review. This will allow them to review and check for any potential improvements we can make for our models going forward. Also, one of our agents will be reaching out over email, this way we can gather some more information.
We look forward to hearing from you. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Worst Design
on December 1, 2023
Posted by: Ramasamy
Very very bad design. Knobs getting melted when we use the burners for more than 1 hr. Replaced 3 times in 2 months after the cooktop installation. All the 5 burner indicators printed on the cooktop were erased in 3 months after newly installed.
Response from geappliances.comBy Jonathon, GE_Appliances, December 11, 2023
Hello - Thank you so much for taking a moment to connect and share your review. We're really sorry to hear about the knobs melting on you. That is not something we want or expect to happen.
We are going to note this down and forward it over to our production team to review. This will allow them to look for improvements that we can consider for our models in the future. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
We are going to note this down and forward it over to our production team to review. This will allow them to look for improvements that we can consider for our models in the future. Again, we are sorry for letting you down and we appreciate your comments.
Let us know if you have any questions, we're always happy to help. - Jonathon@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks good until the knobs melt
on December 13, 2023
Posted by: Likes2Cook23
We upgraded to the GE Gas Profile Cooktop in our new K Hovnanian builder home as we liked the look. However, after a few days of use we noticied that the knobes on this “heavy duty stainless steel cooktop” had melted. The knobs are actually plastic with a metal looking paint coating.
Response from geappliances.comBy Tierra, GE_Appliances, December 20, 2023
Oh no...
Thank you so much for reaching out. We're so very sorry to hear that your knobs melted. This is certainly not the experience we want for you! We do see that a service appointment has been scheduled and we're confident that a technician will resolve the issue. We appreciate you taking the time to let us know.
Please let us know if there is anything else we can assist with. - Tierra@GEAppliances
Thank you so much for reaching out. We're so very sorry to hear that your knobs melted. This is certainly not the experience we want for you! We do see that a service appointment has been scheduled and we're confident that a technician will resolve the issue. We appreciate you taking the time to let us know.
Please let us know if there is anything else we can assist with. - Tierra@GEAppliances
Written by a customer while visiting geappliances.com
Customer Rating
1
Looks Good Until Knobs Melt
on December 13, 2023
Posted by: Likes2Cook23
We upgraded to the GE Profile Gas Cooktop through our builder K Hovnanian. However after a few uses we noticed that the knobs on the “heavy duty stainless steel” had melted. It seems that the knobs are plastic with a metal looking paint coating.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, December 20, 2023
We appreciate you for taking the time to provide feedback. We are so sorry to hear that your new cooktop is experiencing issues with the knobs melting. This is in no way the consumer experience that we strive for, and we would like to gather some further information from you. An agent will be reaching out to you via email. Please respond to the email at your earliest convenience. We are looking forward to connecting with you. - Adrian@GEAppliances
Written by a customer while visiting geappliances.com