Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Customer Rating
1
Headache
on December 12, 2019
Posted by: Develly
from Pennsylvania
This fridge checked all the boxes of our search. Beautiful design, nice space inside, practical. We loved it until it became a headache. Sadly, we got a lemon. We purchased the fridge this past summer and got delivered on June 28th. Coincidentally, or not, when the weather got colder our troubles started. The fridge, for the past two months keeps awake all night, every night. The alarm starts around midnight and does not stop until morning. We tried everything. The last technician, made some adjustments, but could not figure out the problem. Another service refuses to come, and another needs the receipt, which we cannot find due to moving and Lowes, where we bought it, hasn't been much help. I just want a new fridge, I really dislike the idea of having a three-thousand dollar fridge getting fixed, if that ever happens, after only four months of use.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
2
Response from lg.comBy Chris, Customer Service, December 12, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you in order to see how we can best assist. Please reach out to a specialist via Twitter @LGUSSupport or via Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com
Posted by: Snelso
from Northville, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This fridge is great! Until the parts go after a few years and your forced to lose $200 worth of food to wait for a week for them to replace the bad parts. Clearly this is an issue with these, as they come out free of charge, but it’s a massive inconvenience. Of the parts weren’t destined to fail this would be a 5 out of 5 product. Sadly someone approved low quality parts in a high end appliance.
I would recommend this to a friend!
Quality
3
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, June 23, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: AlGPersonal
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had to have this unit repaired under warranty 2 times. Thank goodness I purchased the extension. I do like the features and footprint the unit uses and it looks great in our remodeled kitchen. We do have many LG products in our home...
Pros: Style/Design, ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Angry owner2
from Molalla, Oregon
Verified Purchase:Yes
Our 1 1/2 year old LG refrigerator’s compressor died. Was verified by an LG appliance tech. Had to throw away contests. Not happy loosing food.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, August 8, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Mcalto
from Claverack ny
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor broke 36 months after purchase. We are without a fridge now for over three weeks and counting. Nightmare. Terrible product.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 11, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Got a lemon. May be my unit is rotten. Not happy
on September 18, 2022
Posted by: Sumim
from Chicago
Verified Purchase:Yes
Builder installed. Not happy with this model.
Broke down compressor twice in four years
Broke down compressor twice in four years
Pros: ease of use, Style/Design
Quality
3
Features
4
Value
3
Response from lg.comBy JaNika Wiley, Social Media, September 22, 2022
We are disappointed to see that this happened, and we want to thank you for taking the time to share your experience with us. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki^Nikki
Written by a customer while visiting lg.com
Posted by: Steve346
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the worst large appliance I have ever purchased, and is the LAST LG appliance I will ever purchase. It has failed two times in just a little over a year. The fan that distributes cold in the refrigerator keeps failing. I have lost food and have had to pay for repairs.
Quality
1
Features
2
Value
1
Response from lg.comBy JaNika Wiley, Social Media, October 27, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: tripleff
from Connectict
Verified Purchase:Yes
Compressor died after 3 years. Panel controlling ice and resetting the filters stopped working. All repaired now, but I have never had a refrigerator with any issues until this one.
Response from lg.comBy LG Customer Experience team, Customer Care, August 16, 2023
Hey there. Thank you for your review regarding your STUDIO 24 cu. ft. Smart wi-fi Enabled Door-in-Door Counter-Depth Refrigerator. We always try our best to give our clients the best service we can, so it's distressing for us to hear if you had a bad experience. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and include your contact information, or call us at (800) 243-0000 and we'll be happy to assist. ^Anthony
Written by a customer while visiting lg.com