Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Customer Rating
2
Don’t buy
on October 6, 2024
Posted by: Pen61
I had 2 compressors fail. The first one was right after the factory warranty expired
Response from lg.comBy true, LG Digital Care Team, October 11, 2024
Hello there! We would like to learn more about your case and explore the options available to get your compressor repaired. Please send us a private message on social media to @LGUSSupport with your contact information so that we can gather all the necessary information and work together to find solutions. We'll be here ready to assist you.^ Diego
Response from lg.comBy LG Digital Care Team, October 10, 2024
Hey there! We appreciate you letting us know about the compressor for your LG refrigerator, and we want to help you get it up and running at 100%. We'd be happy to provide you with this link (https://www.lg.com/us/support/help-library/why-is-my-refrigerator-not-cooling-CT00023125-1426094905942), which offers a list of possibilities as to why the fridge is not cooling. If everything from the list checks out, we'd be more than happy to take another look at this with you. Please send us a private message on social media at @LGUSSupport with your contact details, model number, details about your past interaction with support, and the troubleshooting you've already tried. We look forward to hearing from you! *Josh
Written by a customer while visiting lg.com
Customer Rating
1
Law Suit !!!
on October 13, 2024
Posted by: GP808
[This review was collected as part of a promotion.] This refrigerator has had its compressor fail twice. Both times causing a loss of food and weeks of frustration trying to resolve the issue.
Response from lg.comBy true, LG Digital Care Team, October 15, 2024
Hey there! Thank you so much for taking the time to share your feedback on your refrigerator with us. We're constantly striving to improve our designs, and your insights mean a lot to us. Remember, we're always here for you! If you ever need assistance, feel free to reach out to us on social media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
5
Reliable cooling, fine features
on November 29, 2024
Posted by: REM38
I bought this 7 years ago and am well -- pleased with its cooling operation.
Response from lg.comBy LG Digital Care Team, March 10, 2025
Hey there. Thank you for your feedback on your LG fridge! It's wonderful that you still enjoy its cooling performance after seven years. It sounds like it has been a reliable and enduring part of your kitchen! For more feedback or questions, private message us on social media @LGUSSupport. Thanks for making LG a part of your home! 💙❄^David
Written by a customer while visiting lg.com
Customer Rating
1
Do Not Purchase LG Appliances
on January 20, 2025
Posted by: sticktomakingtelevisions
from California
We purchased an entire LG Studio set including this refrigerator and every piece (stove, microwave, dishwasher, refrigerator) in the set has required at least one repair.
Refrigerator issues:
* ice maker stopped working a couple of years after purchase
* freezer is dying and only partially freezes contents
* ice maker stopped working a couple of years after purchase
* freezer is dying and only partially freezes contents
Dishwasher issues:
* door springs broke two years after purchase
* a tiny amount of soap on dishes results in the dishwasher malfunctioning requiring unmounting and manually drying sensor
* top rack lining eroded and started rusting after three years
* door springs broke two years after purchase
* a tiny amount of soap on dishes results in the dishwasher malfunctioning requiring unmounting and manually drying sensor
* top rack lining eroded and started rusting after three years
Microwave issues:
* control panel broke after less than two years of ownership
* control panel broke after less than two years of ownership
Stove:
* fan stopped working
* heating mechanism failed and could not be replaced because LG stopped making the part
* fan stopped working
* heating mechanism failed and could not be replaced because LG stopped making the part
Quality
1
Features
4
Value
2
Response from lg.comBy LG, January 24, 2025
Hi there. We greatly appreciate you sharing your detailed experience with the LG LSFXC2476S. Your feedback is incredibly valuable, and it helps us understand where we need to improve. We are committed to addressing these issues to ensure that our products meet the highest standards of quality and reliability. Thank you for your patience, and we look forward to resolving these matters to your satisfaction.
~Ken
~Ken
Written by a customer while visiting lg.com