Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Posted by: mark winn
from long beach
Verified Purchase:Yes
the tech was very nice and fixed it the first time
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Kurt Behrens
from New Jersey
Verified Purchase:Yes
[This review was collected as part of a promotion.] We brought this refrigerator along with the group it came with 7 years ago. We had to replace the compressor after just 3 and 1/2 years. Now 3 and 1/2 years later the compressor is gone again. This refrigerator has been a complete disaster for us. On top of that apparently LG does not back there product. We should be receiving a new refrigerator.
Quality
1
Features
4
Value
1
Response from lg.comBy Alice Feliz V. Luna, Social Media, February 28, 2023
We highly appreciate your honest feedback regarding your experience. We read from your feedback that you were having trouble with the product, and we would be pleased to assist you with this further, but we must switch to a platform that allows us to have back-and-forth conversation. Send us a private message on Facebook or Twitter with the handle @LGUSSupport, and your contact information, and we'll be pleased to see what we can do to help. Thanks. ^Jolly
Written by a customer while visiting lg.com
Posted by: Bikeboy
from Chattanooga,Tn
Verified Purchase:Yes
This is a cabinet depth French door refrigerator. The features are excellent with ice and water through the door and a milk and beverage door. The refrigerator holds the temperature well and the interior lighting is excellent. The unit holds more than would be expected for its size and food items are easily accessible. It is attractive unit. The ice maker works well but the storage is small and we frequently run out of ice during the summer. This is ice for drinks for 2 people not entertaining. My previous LG had square or rectangular shaped ice cubes. They were much better in drinks than the crescent shaped cubes in this model. The performance of the ice maker is adequate and expected given the in-door ice maker. The space saved by the in-door unit is an advantage. This refrigerator has had a number of reliability issues. The compressor failed at about 3 years. It was replaced under warranty but we would have lost a lot of food if we didn't have a second refrigerator. The wi-fi board failed and the paddle on the door that activates the switch that dispenses water and ice broke and had to be replaced. These were not warranty items.
Pros: ease of use, Style/Design, Performance
Quality
3
Features
5
Value
5
Response from lg.comBy Jai., LG Social Media, April 11, 2023
Hi there! Thanks for reaching out. We are excited to hear you are enjoying your LG Refrigerator. We will admit they are pretty cool. Furthermore, we just wanted to remind you to be sure to change the water filter every six (6) months to continue enjoying great tasting water and ice. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com
Posted by: Puru2023
from Elkridge, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] Awesome fridge, keeps produce fresh ... love the storage.
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
5
Value
4
Response from lg.comBy Tanisha, social/LG, April 10, 2023
Thank you for sharing your open feedback regarding your LG Refrigerator, and your experience using it. We greatly appreciate your time, as it helps us to deliver a effective outcome to issues or concerns and ultimately make life more convenient for our customers. Going forward we can be reached via private message/direct message using the platforms Facebook or Twitter please use the handle @LGUSSupport or by calling customer service at (800)243-000. We're eager to help feel free to reach out anytime. Thank you .~Tanisha
Written by a customer while visiting lg.com
Customer Rating
1
I have had nothing but trouble with this refridger
on July 6, 2023
Posted by: sophisticated
from Oregon
Verified Purchase:Yes
I have had nothing but trouble with this refrigerator. in under two years the whole thing stopped cooling and they had to come out and replace the compressor. I had my previous refrigerator decades without any major problems. I clearly have a lemon. And to top it off there are no LG repair technicians in the State of Oregon they hd to send one from another state and I had no fridge freezer for weeks.
Quality
1
Features
1
Value
1
Response from lg.comBy Christian Jimenez, LG Social Media, July 25, 2023
Hi, we regret to hear of your experience relating to your fridge's need for repairs. Please feel free to submit your feedback about your experience here: https://www.lg.com/us/support/feedback. We're always seeking ways to improve the customer experience and would appreciate your submission. Should you ever need support in the future, don't hesitate to reach out to us on Twitter or Facebook at the handle @LGUSSupport. ^Chris
Written by a customer while visiting lg.com
Posted by: Sunhee Kim
from Spring Hill, TN
Verified Purchase:Yes
The technician noticed before he came out what time he would be arriving. He did a great job to repair. Now it works great again.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: BCnumber1
Verified Purchase:Yes
The service man who came to help was very professional and fixed the problem right away.
Written by a customer while visiting lg.com
Customer Rating
3
Great Except Continuous Loud Hum
on April 8, 2024
Posted by: LG LSFXC24765
[This review was collected as part of a promotion.] I'm giving this unit a 3 for only one reason. It makes an almost continuous loud high pitched noise from the back. I can hear it in other rooms. Of course, when reporting noise like this LG isn't going to do too much because frigs make all kinds of noise. I'd be happy if someone came out if only to hear it. Too bad, because we really do love our LG
Pros: ease of use, Quality, Style/Design, Features/Settings, Performance
Quality
4
Features
4
Value
4
Response from lg.comBy true, LG Digital Care Team, April 12, 2024
Hey there. We want to listen carefully to your experience and help you find the source of any noise. Learn about common refrigerator noises and diagnose them yourself by watching this video: http://spr.ly/6429wtDIh. Let us know if any of these common noises sound familiar, send us a private message on social media @LGUSSupport with your contact information, model, and serial number. We're always here to help. ^ Diego
Written by a customer while visiting lg.com