Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Posted by: MjrSJ
from San jose, ca
Verified Purchase:Yes
Looks nice on the outside, cheap components on the inside…especially compressor, the heart of the appliance
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, April 27, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to troubleshoot the issue or set up repair if needed. Thanks. ^Sandy
Written by a customer while visiting lg.com
Posted by: Bobby70
from Agua Dulce, ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrig less than 4 years ago and the compressor went out. Fortunately, lg extended the warranty for 5 yrs. They came out 5 days later to repair it. I’m not so happy with all the spoiled food!
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, May 26, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC.^Sandy
Written by a customer while visiting lg.com
Posted by: Adele G
from New York, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Really hard to keep surface clean, stainless steel cleaners don’t work, need to clean with white wine vinegar then use olive oil which leaves a lovely surface but very time consuming! Also if you close the left door last the right pops open every time! Super annoying and you don’t realize until the door alarm goes off a few minutes later.
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
4
Response from lg.comBy Sandy, Social Media, May 31, 2022
We hate to hear this and thank you for providing your feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
3.5 years old fridge and compressor is gone!
on August 19, 2022
Posted by: AD7410
from Atlanta
I bought an LSFXC2476s fridge and it is not even 4 years old and the compressor is gone. Really? These LG products are garbage. Not buying another one ever again!
Quality
1
Features
3
Value
1
Response from lg.comBy Sandy, Social Media, August 22, 2022
We hate to hear this and see you are scheduled for repair on 8/25. Thank you for taking the time to provide us your feedback.^Sandy
Written by a customer while visiting lg.com
Posted by: Rnmom
Verified Purchase:Yes
I was happy with this refrigerator until it broke 2 1/2 years into owning it. However, LG warranty covered it and replaced it free of cost. Great size for bottom freezer refrigerator
Pros: ease of use, Style/Design
Quality
3
Features
5
Value
4
Response from lg.comBy Sandy, Social Media, September 6, 2022
We hate to hear this and thank you for taking the time to provide us your feedback. ^Sandy
Written by a customer while visiting lg.com
Posted by: Peter I
from Watertown, MA
Verified Purchase:Yes
After five and one half years the fridge is not getting cold. Three repair visits from the service center on the LG website and still not fixed. Looks like there is no hope of it being able to get up and running. That is way too short of a period without it being able to be repaired.
Pros: ease of use, battery, Style/Design, Features/Settings
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, September 16, 2022
We're sorry to hear that! Send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model # and we would be happy to look further into this. Thanks. ^Nikki
Written by a customer while visiting lg.com
Posted by: Franta
from Sarasota Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I was very pleased with my refrigerator, but the compressor just have up. Very dissatisfied at this point. Waiting for 2 weeks for a LG recommended repair service.
Quality
1
Features
5
Value
1
Response from lg.comBy JaNika Wiley, Social Media, November 14, 2022
We're sorry to hear this happened, and want to thank you for taking the time to communicate with LG about your experience with your LG fridge. We appreciate your feedback which helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com
Posted by: Parag
from Cary, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Though the features are good for this fridge model, we had to replace the compressor twice in 8-9 months of time frame.
Pros: ease of use, Style/Design, Features/Settings
Quality
1
Features
4
Value
4
Response from lg.comBy JaNika Wiley, Social Media, November 15, 2022
We appreciate your feedback, and we're sorry to hear that you had a negative experience with your LG fridge. Your feedback helps us keep fresh perspective regarding new ways to improve our services and future product developments. ^Nikki
Written by a customer while visiting lg.com