Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Posted by: margaret durham
from milwaukee wi.
Verified Purchase:Yes
[This review was collected as part of a promotion.] have refrigerator about months had to put a new cooling unit
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: No quality here
from Ca
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor died at 3yrs 9 months unit was made 2 months past the time frame of the lawsuit
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, October 28, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great layout abnd the ice maker does not clog.
on November 3, 2021
Posted by: Marks56
from Raleigh, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this refrigerator 2 1/2 years ago and happy with it. Had one service call and LG was great and quick with the work. Nice to know that parts are available.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: JohnnyLiu
from Los Gatos
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have purchased this less than two years ago. Always carefully use it. I went on vacation for two months, and turned off everything. When I was back, it stops cooling. LG sent a tech to diagnose, and found out the compressor is dead. This was surprising to me, as it's only less than two years. Plus, the service took very long time, more than a month. I have to buy another freezer for the past month.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, December 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
No Cooling Failure
on January 29, 2022
Posted by: DaveC2
from New York
About four years old failed a few months after the class action deadline. Poor design and engineering, poor support from LG
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Daphane , LGE Social Media, February 2, 2022
We hate to hear that you experienced an issue with your refrigerator. Your feedback is especially important to us. Please rest assured that your concerns will be shared with our marketing and product teams. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. This will allow for an open dialogue with expert agents that can offer assistance. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. There are policies and procedures in place to ensure resolutions are consistent and fair with regards to service, replacement or return authorizations. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: badlgcompressor
from dallas
Verified Purchase:Yes
[This review was collected as part of a promotion.] So, my compressor went out after 2 years. Yes, LF fixed it, but there was a class action lawsuit that made them fix it. My guess there will be another one.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy Sandy, Social Media, March 3, 2022
We hate to hear you had issues with the compressor and thank you for this feedback.^Sandy
Written by a customer while visiting lg.com
Customer Rating
1
LG Studio Frig/Freezer, with in door water/ ice
on March 3, 2022
Posted by: P Strunk
from Key Largo FL
Verified Purchase:Yes
Not happy, my frig/freezer studio went out over 2 weeks ago, to date I have not even had a service call. Poor service at best.
Pros: Style/Design, Performance
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Response from lg.comBy Sandy, Social Media, March 7, 2022
We sincerely hate to hear this and looking at your case the tech has ordered the part today for repair.^Sandy
Written by a customer while visiting lg.com
Posted by: Jeff Big Canoe
from Georgia
Verified Purchase:Yes
[This review was collected as part of a promotion.] Knowledgeable and friendly. Fixed it right away. Glad he was assigned
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Written by a customer while visiting lg.com