Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Posted by: defenestrate
from Durham NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is a good refrigerator with amazing features. However, the compressors are prone to failure.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
3
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 12, 2021
Thank you for taking the time to review our product. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport. Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. ^Daphane
Written by a customer while visiting lg.com
Posted by: Grandpa Sterling
from Northern California
Verified Purchase:Yes
[This review was collected as part of a promotion.] Technician was knowledgeable and confident. We had a pleasant conversation and he did a complete and thorough job. The refrigerator is functioning very well now.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: KathyB3
from Chicago
Verified Purchase:Yes
Loved the refrigerator until it stopped cooling a few years after I bought it. According to Consumer Reports "8 percent of LG French-doors in our sample having such problems, compared with 3 percent of refrigerators overall."
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
2
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Apersonal
from Porter Ranch, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Compressor died 2 months after I bought the extended warranty on a hunch. Freezer died less than 1 year later. Nice to have warranty, but both times I was out of use for almost a month. In both cases: First visit 2 weeks after failure for tech to say "oh yeah its not working" and then wait another 2 weeks to get the parts and fix it, meaning no fridgr for a month the first time, no freezer for a month the 2nd time. Thank goodness I had backups.
Pros: Style/Design, Features/Settings
Quality
4
Features
5
Value
4
Response from lg.comBy ^DLI, LGE Social Media, May 26, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Syllieme
from Palm Springs, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have had our LG Studio refrigerator for 2.5 years and we absolutely love it. The door in door feature is one of our favorites. The inside is so spacious and bright. The filters are super easy to replace. It’s our first refrigerator with the freezer in the bottom and why on earth we didn’t get this type sooner, I’ll never know. It’s so easy to find everything and as a short person, I don’t have to get on my tippy toes to find anything. We have the stainless steel version and find it’s not hard to keep the exterior clean. It’s our first foray into LG appliances and we couldn’t be happier.
Pros: Style/Design, ease of use, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: altoze
from Sterling Heights, MI
Verified Purchase:Yes
[This review was collected as part of a promotion.] This refrigerator is less then three years old and had to have compressor, condenser and one other part replaced. Had to use a cooler and buy ice every day until repairman came out. Nine days without a refrigerator. Fortunatley parts and labor were covered by warranty.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
3
Value
2
Response from lg.comBy ^DLI, LGE Social Media, July 23, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Very good quality refrigerator and good feature.
on July 31, 2021
Posted by: JTLUCKY
from west covina.CA.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this LG Signature refrigerator 5 years ago and still running on excellent condition .
Pros: Style/Design, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Cf42840
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the fridge but not the fact that LG doesn’t have the parts to fix it
No, I would not recommend this to a friend.
Response from lg.comBy ^DLI, LGE Social Media, September 8, 2021
We hate hearing you are having an issue with your unit. We’d like to gather more information to see if we can help. Please contact LG Customer Support via private message on Facebook @LGUSSupport and use #VOC in your first message to our social media support team. Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com