Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Customer Rating
1
Died After Three Years
on February 24, 2021
Posted by: Cyn8
from Park City, UT
[This review was collected as part of a promotion.] Cooling system died after 3 years and repairman said it is cheaper to buy a new fridge than fix it.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 25, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Terrible. Compressor failed after 2 years. No WiFi
on February 24, 2021
Posted by: riromero2k
We were attracted to the WiFi feature. This never worked for more than 7 days at a time. No way to reset without pulling the plug. Support was useless. Then it failed after 2 years. The compressor failed and we lost an entire refrigerator/freezer full of food. The first and last LG appliance we will buy
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 25, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Davidgl
from Oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] Very happy with my purchase! Love the glass door and sleek design.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Glamma Dee
from Pensacola, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love the glass shelves and they are adjustable. The crispers keep fruit and vegetables fresh for a long time. The ice maker makes more ice than I thought it would. I keep the extra bin full of ice in the freezer. I love the freezer being at the bottom as a drawer. The extra door that opens without the entire refrigerator being open is phenomenal.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: Lightpole
from Southport, NC
Verified Purchase:Yes
[This review was collected as part of a promotion.] We love the design and functionality of the refrigerator. The door-in-door system works great and the refrigerator/freezer have a nice array of storage compartments. After about 18 months we did have a problem with the compressor, but LG promptly repaired it under warranty and it's like brand new again. The only thing I would like to see that it doesn't have is an adjustment for the size of the ice cubes, which tend to be a little small, but that's a minor issue compared to all the great things about the refrigerator.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Terrek
from Merritt Island, Fl
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my new LG refrigerator. The extra door in the front for frequently used items is so very helpful and allows extra space.
Pros: Style/Design, Features/Settings
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Canestr1
Verified Purchase:Yes
[This review was collected as part of a promotion.] Food was getting moldy and I blamed it on the food. Then the refrigerator stopped cooling all together. Fortunately it’s was covered by warranty and it now has a new compressor. I have never had this experience with a refrigerator. Hopefully it’ll be fine now.
Pros: Style/Design, ease of use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, April 11, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: R Freeze
from Myrtle Beach SC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Have had the Refrigerator for over 18 months we really like the Refrigerator has great features and is very roomy for a countertop depth. The compressor did break but LG had us back up and running in 72 hours. They stand behind their products.
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com