Customer reviews from lg.com
LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Average customer rating
3.6
(124 Reviews)
Rating breakdown 124 reviews
5 Stars
55
4 Stars
21
3 Stars
11
2 Stars
13
1 Star
24
69%of customers recommend this product.
(
70 out of
101)
Customer Reviews for LG - STUDIO 23.5 Cu. Ft. French Door Counter-Depth Door-in-Door Refrigerator with Water and Ice Dispenser - Black Stainless Steel
Customer Rating
1
Horrible experience
on December 30, 2020
Posted by: LGNeverLG
from Sarasota, Fl
I have had the repairman here 3 times now. The compressor has been changed a few times. We lost all our food twice as well.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, January 13, 2021
Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work towards an agreeable resolution.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: MissM
from North Palm Beach, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] I totally love everything about this refrigerator. The space inside both refrigerator and freezer is amazing. So we’ll organized I can fit enough in that I don’t need a secondary refrigerator. Door in door feature keeps food much fresher longer. The 3 drawers in the freezer make it very easy to quickly find anything. Cooking is a hobby, and I can keep all my basics in stock for whenever I need them. Love the balls of ice for entertaining!!
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: ChristopherP
Verified Purchase:Yes
[This review was collected as part of a promotion.] Product working as expected, needed a repair but all was completed
Pros: Style/Design, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Brokenbins2
from Orlando, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Spacious, top features, easy maintenance. Compressor died at three years but warrantied service was beyond excellent! Only complaint is bin drawer broke twice, very expensive to replace. Otherwise much better product than many I’ve heard horror stories about.
Pros: ease of use, Features/Settings
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Kanebreak
from Panama City Beach
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great looking refrigerator. When open don’t feel cold air but all products are cold inside. Love outer door opening but wonder when it may have problems. Biggest complaint is lack of shelf adjustment. Have removed one shelf from fridge and one from door as if left in taller containers would not fit.
Pros: Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Posted by: Stevo271
from Naples, Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Two years old and has broken down twice due to apparent mechanical issues. They took care of it but I lost some food.
Pros: ease of use
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
3
Response from lg.comBy ^DLI, LGE Social Media, February 12, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/.
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
If you have not, please complete a request for food loss reimbursement online at https://www.lg.com/us/support/reimbursement. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Carol1977
from Avon, oh
Verified Purchase:Yes
[This review was collected as part of a promotion.] The outer mini door is so convenient. The black stainless is beautiful in our kitchen
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Dukes84
from Fort Worth, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] We have never spent this much on a refrigerator before but let me tell you. The lights, ability to move shelves around with ease and the amount of shelves in the doors in both the refrigerator and freezer is a HUGE bonus. I can clean it quickly and love that I can monitor the Temps from the app on my phone.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com